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Heiser Toyota

Milwaukee, WI

4.7
7,780 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,780 reviews

November 06, 2019

Good job Great service and experience, I will buy and bring the car to do the service again in the future. Great location and clean plus close to my house More

by SEENAVANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chue Lee
Nov 07, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 06, 2019

55,000 maintenance It's always a god experience at Heiser. You can usually find a time slot that is convienient and it never takes more than one hour. More

by Susie C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Nov 06, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the kind words! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 06, 2019

Great service Fantastic service department. Chue did a great job coordinating the necessary repairs and provided a loner car while my truck was getting repaired. Th More

by ep3epilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee
Nov 06, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the great review! We are so happy to hear that you had a great experience with Heiser and our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 06, 2019

Routine Maintenance I took my Prius in for its routine maintenance and at the same time to have an annoying situation checked out if possible. Both Bob and Roger were More

by MJP39
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski
November 06, 2019

excellent sales associate. This was a very good experience. Our sales associate, James K Hicks III was exceptional, and I would definitely recommend anyone to buy a car from h More

by Robert C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Heiser Toyota responded

Dear Robert, Thank you for taking the time to leave us a great review! We are so happy to hear that your experience with James and the Heiser team was exceptional. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 06, 2019

Heiser toyota They were very helpful with any questions that I had and they went through the features of the vehicle very thoroughly so that I understood everything More

by SARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2019

Treated like royalty James hicks was a pleasure to work with. He made the entire process seamless and enjoyable. We were made to feel like family and treated like royalty. More

by BONI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes
Nov 07, 2019 -

Heiser Toyota responded

Dear Boni, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with James and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Welcome to the Heiser famiy of owners!

November 06, 2019

Leased a 2019 camry Fast and helpful in helping me get a lease on my new vehicle. Helped me with any questions I had and got me out the door quickly. More

by Keng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2019 -

Heiser Toyota responded

Dear Keng, Thank you for the 5-star review! We are pleased to hear that you had a great experience with us. Thank you for choosing Heiser and we look forward to seeing you again in the future. Hope you're enjoying your new ride!

November 05, 2019

A caring friendly team The entire Heiser team is friendly. This appointment I dealt again with Vincent, who has been my service advisor a few times. He remembers what we tal More

by HEGGMAN03
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes, Jaime Flynn
Nov 05, 2019 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are happy to hear that you had a great experience with Heiser and our service deparment. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2019

Does not listen Live learn and never take your vehicle into Heiser Toyota for service. In all of my years I never had a service adviser (that would be you Chue Lee) t More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chue Lee
Nov 07, 2019 -

Heiser Toyota responded

Dear Valued Customer, We sincerely apologize for the lack of customer service and would like to address your concerns. Can you please private message us your contact information so that we can have a manager call you to learn more? Kind Regards, Heiser Toyota

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