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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,111 Reviews

4,111 Reviews of Heiser Toyota - Service Center

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March 29, 2025

If waiting time wasn’t 2. 5hrs. I would give a 5 Stars. The previous dealership I went to completed the same service in less than 1hr. More

by vangl03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2025 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 28, 2025

Still no call back so I assume that my warranty wasn't approved dobbie trying to find another place for service maybe a bit cheaper. More

by jyanka35
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathaniel Jenkins
Mar 30, 2025 -

Heiser Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 28, 2025

Mike Wemmer at Heiser Toyota really advocated for me and the needs of my car. More

by mhoppawillbrandt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad to hear that Mike Wemmer went above and beyond to provide you with a positive service experience at Heiser Toyota. Thank you for your business. We look forward to your next visit!

March 27, 2025

Kevin is a rare find when it comes to customer service. He was positive and upbeat from start to finish. Super pleasant demeanor and you could tell that is who he genuinely is. More

by mirandazuege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

Every time I take my car to Heiser Toyota for servicing, it's always an outstanding experience. More

by mincld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

He didn’t acknowledge my maintenance plan until I pointed it out and then I got my free service. More

by jidzikowski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2025

They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all More

by maldonadokehily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xavier Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Gong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Jenkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Heiser Toyota responded

Dear Valued Customer, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 26, 2025

As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home More

by pgruenwald1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are glad that your overall experience was a positive one. We apologize that communication did not meet your expectations. Please, feel free to direct your concerns or questions to our service manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com. Thank you for your business.

March 26, 2025

Kevin was friendly and nice. He know what we need to get done. Help us was fast More

by herla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

We are so glad you had a positive experience with Kevin Cameron at Heiser Toyota. Thank you for your business!

March 26, 2025

Kevin was friendly and nice. He know what we need to get done. Help us was fast More

by herla93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Kevin was able to go above and beyond for your service appointment. Thank you for your business! Joe Kuckuk Service Manager 414-586-7134 jkuckuk@heiser.com

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