Heiser Toyota - Service Center

Great communication and efficiency I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentl I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentleman helping me even came out halfway through for an update. In the past, I would need to go ask so this was a pleasant change. My car was done several minutes before I expected which was an added bonus. I believe it was Vincent that worked with me. More

In for oil change/rotation of tires The rep was very friendly and very knowledge. He took care of me and he got me out in about 30 minutes. As he was preparing the paper work, it was lik The rep was very friendly and very knowledge. He took care of me and he got me out in about 30 minutes. As he was preparing the paper work, it was like we were old friends The world needs more.people like Mr. Robert Arcisxewski More

Excellent professional service I always have an excellent experience at Heiser Toyota Milwaukee auto mall! The service advisors are top notch and know how to give great customer ser I always have an excellent experience at Heiser Toyota Milwaukee auto mall! The service advisors are top notch and know how to give great customer service. I would highly recommend this dealership for purchasing or service work! Beats any other dealership that I have dealt with More

Speedy service Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He’s the best!👍 I also enjoyed your coffee. Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He’s the best!👍 I also enjoyed your coffee. More

Service Rep My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Serv My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Service was fast. More

Good Service Our appointment when off as scheduled. Any questions we had were answered promptly. Service was good. We were there for a 5,000 mile check. Our appointment when off as scheduled. Any questions we had were answered promptly. Service was good. We were there for a 5,000 mile check. More

Annual maintenance Easy to schedule appointment at convenient time. Expedient and courteous check in and checkout. Work was done in expected time limit. Nice waiting Easy to schedule appointment at convenient time. Expedient and courteous check in and checkout. Work was done in expected time limit. Nice waiting room...amenities include beverages, popcorn and snacks. More

The 12 month service for our new 2019 RAV4 Car. The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour mainte The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour maintenance for rotation of tires and changing the synthetic OIL! Thank you! More

Reliable Service My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments. I received an update about what was going on with my car prior to completion. It was completed to my satisfaction and I was soon on my way. More

Awful Communication This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying the This has been some of the worst service I’ve received. My car has noted it needed an oil change twice and both times they have sent me back saying there was no service needed even though my dashboard continued to say “Service Needed.” We scheduled a third service appointment for another item on the car are currently driving around the parking lot looking for what seems to be a non existent key drop. The first time, wife and daughter came up here to receive an oil change and tire rotation. The service department had the car for over 4 hours and only rotated the tires which thew off future service appointments. The second time, they kept the car for 2 hours to tell us we didn’t need any service done. We asked to schedule out our next appointment and we’re told we could drop the car off after hours and utilize a key drop. I’m currently here, looking for a key drop with no success. Scheduling and rescheduling appointments has been a nightmare as well as I have yet to get a hold of any associates during the work day and their online scheduling has been hard to navigate. I hate leaving a bad review as I’ve had good service from the leasing department, but the service department is the worst I’ve ever had to work with. More