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4,204 Reviews of Heiser Toyota - Service Center
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February 17, 2020
Great service . Went for the car's front-facing camera aligment. Took 2 hours. This was faster that I thought it would be. Waiting room is clean and well-stocked . Went for the car's front-facing camera aligment. Took 2 hours. This was faster that I thought it would be. Waiting room is clean and well-stocked with snacks. Waiting room has nice comfy chairs. More
by HTAUJOO
Verified CustomerEmployees Worked With
Don't remember.
February 14, 2020
Best Service Center Great service all the way around!! Can't remember the lady's name in the service department but she was wonderful. This service department is why I ca Great service all the way around!! Can't remember the lady's name in the service department but she was wonderful. This service department is why I came back after very bad experience at Andrew Toyota. Keep up the great job! More
by Kenny
Employees Worked With
not sure of her name
February 14, 2020
Good Service, Lousy on line appointment 2/1 Made on line appointment and received confirmation same day. 2/7 and 2/9 received email appointment reminder. 2/11 arrived for appointment but I 2/1 Made on line appointment and received confirmation same day. 2/7 and 2/9 received email appointment reminder. 2/11 arrived for appointment but I'm not showing up in system. Squeezed me in anyway. 2 hour wait. 2/12 received email saying I missed my appointment and to schedule another. 2/12 and 2/13 Asks for review Again, your service department is stellar, but you need new IT people. Shelby J Schait More
by artnshel0
Employees Worked With
Dana Schilz
February 14, 2020
Great experience, very helpful. Everyone takes the time to explain things. When I am there for service Jorgo always takes the time to talk to me about my new Camry and answer my questions. to explain things. When I am there for service Jorgo always takes the time to talk to me about my new Camry and answer my questions. More
by BRDLEY
Employees Worked With
February 13, 2020
My last service experience was excellent! I enjoy bringing my vehicle for service at Heiser because I know I'll be treated well. Joe Kuckuk and Dana Schilz especially have gone way above and I enjoy bringing my vehicle for service at Heiser because I know I'll be treated well. Joe Kuckuk and Dana Schilz especially have gone way above and beyond to take care of me and make good things happen. I enjoy being recognized and greeted by name when I arrive - I think that's important too. James Hicks, from whom I bought my car back in November of 2013, always stops by to say hello when I'm waiting for my vehicle to be repaired. All of these folks, and for that matter all your employees, make me feel like I'm part of the Heiser family! More
by GREGORYZAJAC
Employees Worked With
Other Employees :
Chue Lee, Dana Schilz, Bob Arciszewski
February 12, 2020
My husband and I have been Heiser Toyota customers for many years. We are very satisfied with our 2007 Corolla and 2012 RAV4 and the excellent service Heiser has provided us. many years. We are very satisfied with our 2007 Corolla and 2012 RAV4 and the excellent service Heiser has provided us. More
by BAYEMG
Employees Worked With
Other Employees :
Kevin Garski, Chue Lee, Maureen Calmes, Jennifer Searl
February 12, 2020
DANA is amazing! She is both professional and courteous. She does what she says she's going to do, and gets things done in a timely manner. My sense is that she cares very much about her job and the people She does what she says she's going to do, and gets things done in a timely manner. My sense is that she cares very much about her job and the people that come to receive services at Toyota. More
by CHARGINGCROW
Employees Worked With
Dana Schilz
February 12, 2020
The service was great but last 3 times i came your car was was broken. I will time the oil change around a wash. I go out of my way to get to your dealership so coming back for a wash is a pain. Especiall was was broken. I will time the oil change around a wash. I go out of my way to get to your dealership so coming back for a wash is a pain. Especially when i do and there is a huge wait for the wash or its down when i come back which has happened as well More
by BBORG
Employees Worked With
Bob Arciszewski
February 08, 2020
Everything went well as expected and as always. Truck was towed in and was repaired the same day Excellent service as I have come to expect. towed in and was repaired the same day Excellent service as I have come to expect. More
by LCJC50
Employees Worked With
February 06, 2020
Customer Non Service, With poor attitude. I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fa I had arranged to drop my Highlander off on Tuesday for service on Wednesday. It took 25 minutes just to check in. When I arrived I mentioned the fact that I was just dropping my vehicle off for next day service, I was immediately told in a stern voice and with a condescending attitude " you will have to wait because you will have to sign some papers". It went downhill from there, the young lady who addressed me was very rude and unprofessional. I am not going any further with this review, and in my baseball world 2 strikes your out, and because this is the second time i was not satisfied with the service reps. I will not be having my vehicle serviced at Heiser. More
by TOMCHRISCALVIN
Employees Worked With
Dana Schilz, Amy Bobber
