Helms Bros. - Service Center

Servic From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BR From drop off to pick up, smooth sailing. Jack , our service advisor kept us informed of when car would be ready, what they found , and car looked BRAND shining new on Pick Up! Thank you Jack!!! More

Great service Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. Everything worked out great. Although the service took twice as long as promised, I had a loaner car which made the delay not an issue. More

Top Notch Emergency light on. Car taken for service at 7;00 with out appointment. Sean recognized me and handled the case quickly. He kept in touch throughou Emergency light on. Car taken for service at 7;00 with out appointment. Sean recognized me and handled the case quickly. He kept in touch throughout the process. More

Exemplary service! Sean Savage goes above and beyond to ensure that my car issues are resolved. His dedication to customer satisfaction and his work ethic is exemplary. Sean Savage goes above and beyond to ensure that my car issues are resolved. His dedication to customer satisfaction and his work ethic is exemplary. More

taken lot of money 7 tires 24000 miles said they were cheap tires that you sold me could not get original these ever just as good plus they wear out inside and Mercedes 7 tires 24000 miles said they were cheap tires that you sold me could not get original these ever just as good plus they wear out inside and Mercedes 17 years never had tire trouble except wears they bubble impossible you service car have 1 more year how many more bubbles More

Outstanding Service! This facility is very nice. All of the service people were very courteous. They gave prompt service. The service writer was kind, and very thorough This facility is very nice. All of the service people were very courteous. They gave prompt service. The service writer was kind, and very thorough with regard to my repairs. I would definitely use Helms Bros for all my future repairs/service. More

Amazing! Helm's Brothers Mercedes service center is one of the reasons we have remained loyal to this particular dealer. You can buy a Mercedes from almost any Helm's Brothers Mercedes service center is one of the reasons we have remained loyal to this particular dealer. You can buy a Mercedes from almost any dealer in Queens, but you don't get the true Mercedes experience. Thank you for always taking care of our family! Andy Lin, you are amazing! More

Service Excellent service by Michael and Jason Friendly quick response and helpful Excellent knowledge on vehicles Understanding Fair and good communic Excellent service by Michael and Jason Friendly quick response and helpful Excellent knowledge on vehicles Understanding Fair and good communication I will recommend both of them More

Handbrake problem This is the THIRD time we have had to bring the car in to service this problem since 11/2017. This is NOT service we associate with a luxury brand! This is the THIRD time we have had to bring the car in to service this problem since 11/2017. This is NOT service we associate with a luxury brand! We would recommend your service center based on our previous experience not on this particular issue. More

Professional and Courteous Had my car in for maintenance. Everyone was helpful and got my car finished very quickly. I’d recommend it to anyone looking for great service. Had my car in for maintenance. Everyone was helpful and got my car finished very quickly. I’d recommend it to anyone looking for great service. More