Hennessy Porsche North Atlanta

Bad Start but Strong Finish. Tragic start, but Hennessy Porsche was able to redeem themselves at the end. I bought a 2020 Porsche 911 Carrera S over the internet for the first tim Tragic start, but Hennessy Porsche was able to redeem themselves at the end. I bought a 2020 Porsche 911 Carrera S over the internet for the first time in Mid May of 15th this year. The car arrived to Texas by enclosed trailer on May 23rd, 2020. As I did a walkaround of the car I saw that there was a scratch on the front spoiler. I texted the salesperson Scott Hamilton. His response, "Glad to see it got there in one piece!. Yes, that bit of rash was there before driver picked up. That can be sanded down easy to remove. I didn;t notice that in time to do myself." Is that suppose to be the response when a NEW car is shipped to you? Okay, my thoughts is that it will have to be replaced, looked up the part number and it was around $154 dollar part that should be a easy fix. I then asked if there was a complimentary gift that is offered when buying a new car and once again Scott Hamiliton's response, "Us paying for your enclosed shipping was your gift from us." Okay, noted (I paid for my 991 that was being shipped out of pocket and agreed to pay for the shipping of the new car out of pocket) then a few days later I saw that the passenger side rear tire had a knot on the sidewall and when I brought it up to Scott his response was, "Did you purchase our tire warranty?" I responded, "No, I did not purchase it, because I do not need it for a new car. I have owned other 911s and the only time I replaced the tires is when the tread were worn." So, I went ahead and purchased a new tire, because it is unsafe to drive a car with a knot in the sidewall. Then about a day later the touch screen controls in the center console was going haywire and by haywire I meant the AC, Defroster (Front and Rear), and the Forward and Back audio controls were all being activated without any human interaction. I addressed this issue to Scott Hamilton and he stated, "Please send me a video." Once I sent the video his response was, "Due to the quality of the video I cannot see what is really going on." I replied, "The Video is in 4K would you like me to e-mail you the video?" His response to this whole experience was, "Our Technicians complete a thorough inspection before the car was shipped and they found nothing wrong." About two days later the survey link was provided with my e-mail I have never been the one to write a Review when angry or upset so I reached out to the Customer Experience Manager Laimarie Serrano. I expressed my concerns and all the issues I had with owning this Porsche for less than a week and the short responses that were coming from Scott Hamilton. As evidence I sent a screenshot of every text and response with Scott Hamilton. I also explained I have been to many different Porsche Dealerships and have never had a bad customer experience. From California all the way to Florida when purchasing my vehicles they have been smooth from start to end. "What can we do to make this right?" Laimarie asked if I can get the car serviced and send the Summary to her. So I took my car to Park Place Porsche here in Dallas. 1. Upon the removal of the front spoiler we saw that it had been scrapped in multiple areas underneath it and the one that was highly visibile was actually a curb rub. (Out of pocket paid) 2. The knot on the side wall may have been a defect in the tire there was not evidence of tire trauma such as a hard impact that would have warranted it. (Out of pocket paid) 3. They tried to reset the computer to see if it would solve the issue, but ultimately they had to order the New part. (Warranty Covered) I kept the Front Spoiler and Tire as evidence if they wanted me to ship it to their location so that their Techs could inspect it for themselves. After providing the work order Summaries to Laimarie. She apologized for the experience that I was having with Hennessy Porsche and relayed my evidence and receipts to those that make it happen (General Manager and Finance Office personnel). I was able to be reimbursed for the out of pocket expenses. The fact she maintained contact with me throughout the whole process such as requesting a status update if I have received any letters or payments from Hennessy Porsche showed me that the dealership does care about customer service being important. I am giving this a high rating, because at the end of the day just because it started off bad does not mean it will necessary end just as bad. When initially purchasing the vehicle through Scott Hamilton everything was smooth and the paperwork was sent and processed expeditiously and my new car arrived sooner than expected. (However, next time I will be doing an in-person walk around before the car is loaded onto the trailer before it is delivered). More

The customer service was tremendous. Never was there a time that I felt rushed or hassled. I would recommend this place to anyone in the Porsche or quality used auto market. time that I felt rushed or hassled. I would recommend this place to anyone in the Porsche or quality used auto market. More

Perfect My experience with Scott (and everyone at Hennessy) was perfect! They were super organized and helpful. Scott had to search the US to find the one c My experience with Scott (and everyone at Hennessy) was perfect! They were super organized and helpful. Scott had to search the US to find the one car I wanted and he found it!! I have bugged him several times since my pickup with silly questions and he's always quick with a response and follow up to make sure my problem was resolved! More

Great experience with out of town purchase I live 2 hours away from Hennessy Porsche but they had the used Porsche I wanted. I contacted Mike McPherson and arranged to drive up and test drive I live 2 hours away from Hennessy Porsche but they had the used Porsche I wanted. I contacted Mike McPherson and arranged to drive up and test drive the car. I wanted it and made the purchase that day. The car needed to have it's CPO inspection completed and would be ready for me a few days later. Since I was not trading in a car I didn't have a way to drive up to the dealership and get the new car and my current car back to my house. Mike arranged for a driver to pick me up and bring me back to the dealership when the car was ready for me. The whole deal was easy. Great experience. More

Outstanding product knowledge and responsiveness. My experience with all staff members was excellent. (The receptionist remembered my name after my first visit - and she never saw me without a mask!) My experience with all staff members was excellent. (The receptionist remembered my name after my first visit - and she never saw me without a mask!) Mike McPherson is extremely knowledgable about Porsche in general and the car I bought in particular. My favorite example: A couple of years ago I listened to a Porsche owner complain about the tire wear on his new Panamera. I brought this up with Mike and learned more that I ever will need to know about the difference between "summer" and "all weather" tires. My Panamera has all weather tires. Mike is the best I've ever met. Pre and post sale. Hands down. Jamey Holt made a previously painful process both enjoyable and efficient. (Whoever bought those "table-top" digital documentation aids was a genius.) Am a third time Hennessy car buyer - Lexus twice before. Told Mike that the high quality after-sales service I received at Hennessy Lexus was a "plus" when considering this purchase from Hennessy Porsche. Bought my first Porsche on the eve of my 73rd birthday. Plan to buy a few more. More

Our experience was the BEST thanks to Scott. My wife Karen and I were in the market for a 2018 Porche Macan GTS and Scott had two in stock for us to evaluate. He did a fantastic job reviewing th My wife Karen and I were in the market for a 2018 Porche Macan GTS and Scott had two in stock for us to evaluate. He did a fantastic job reviewing the qualities of each and setting us up for test drives during which he pointed out the features and options. After we decided on the one for us he coordinated the logistics and got us on our way after a final review of all the Porche buttons. He stayed late and get us on our way by 7:30 P.M. After the sale he willingly helped us understand how to make a couple custom configurations. Look to Scott if you want a great experience! More

Outstanding Customer Service This is my seventh time dealing with Hennessy Porsche and more specifically Mike McPherson and once agin both Mike and the dealership outdid themselve This is my seventh time dealing with Hennessy Porsche and more specifically Mike McPherson and once agin both Mike and the dealership outdid themselves. The level of professionalism is beyond my expectations and I have never been disappointed with the cars I have purchased or the deals they have offered me. I alway feel completely at home at Hennessy Porsche and actually look forward to visiting the dealership. Mike McPherson is by far the best Sales Associate I have ever dealt with. He is friendly, knowledgeable and a pleasure to do business with. He alway makes time for me to answer my questions both before and after the purchase. More

It was truly a great experience working with Scott on the purchase of my 2016 Sorento. He was very helpful in making my dream a reality. purchase of my 2016 Sorento. He was very helpful in making my dream a reality. More

Great experience as always. Very professional. Scott is very knowledgeable about cars and guides us well RE our purchases. We are repeat customers and recommend Hennessy very knowledgeable about cars and guides us well RE our purchases. We are repeat customers and recommend Hennessy More

I had a amazing experience at Porsche North Atlanta. My sales ambassador was Mike McPherson, he was very personable and knowledgeable about my new Porsche! He has great communication skills and he was avai sales ambassador was Mike McPherson, he was very personable and knowledgeable about my new Porsche! He has great communication skills and he was available when I needed him. The finance guys Jamey and Jon were very great at explaining the financial process.. More