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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,559 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,559 reviews

March 19, 2021

VERY NICE CUSTOMER SERVICE MADE ME AN ALLRIGHT DEAL ON MY VEHICLE JUST DIDNT PUT THE CORRECT DISCRIPTION ON THE TRUCK TIRES WERE UNEVEN WRON OUT NOT VERY SATISFIED ALSO THE TUNNUEL COVER WAS NOT PUT ON CORRE More

by vidalguzman10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2021 -

Henry Brown Buick GMC responded

Hello Vidal, Thank you for taking the time to submit a review. We are so glad we could assist you with your truck purchase. We truly appreciate your business. Providing a positive experience is our top priority, so we're disappointed to hear that we didn't quite measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Apr 02, 2021 -

vidalguzman10 responded

whats a direct number i can you to give you the details i wanna put an excellent review for you guys or you have my number on file call me

March 16, 2021

If you are looking for a vehicle and a great buying experience, look no further. I had the pleasure of working with Rigo Ramirez at Henry Brown Buick/GMC when I was looking to purchase a pre-owned vehi More

by robertcrowder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Heyn-Director of Pre-Owned Sales
Mar 16, 2021 -

Henry Brown Buick GMC responded

Thank you, Bob! Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rigo and the team, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 13, 2021

Joey Muna has been our sales person for the last 5 vehicles we have purchased from Henry Brown Buick and GMC. He knows his business and has always taken very good care of us. More

by TRAFSYST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : joey Muna
Mar 14, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Joey has provided you with great customer service while assisting you with your last five purchases! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 11, 2021

I would recommend Blake Brown at Henry Brown GMC for anybody looking for a new or used vehicle. Great Service!! Professional Will help you find a vehicle that meets your needs More

by MANGLE0017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review! We're happy to hear that Blake was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 09, 2021

Tim has great salesmanship. He checked on inventory on hand to determine if HB had what we desired. Responded in timely manner, was patient, great follow-through. More

by MANDJCAULKING
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Bryant
Mar 09, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, so it's great to hear Tim helped you out in a timely manner! We'll pass along your kind words to Tim, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 08, 2021

Our salesman did a great job of working with us to get a price that we could afford and we never felt pressured. We are happy with our new vehicle! More

by DONDECKER1
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Mar 08, 2021 -

Henry Brown Buick GMC responded

Thank you, Don, for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 07, 2021

Rick was great! He helped me find the perfect truck and was very helpful. I would definitely go the Henry Brown again and work with Rick! More

by Craig.reynolds16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Mar 07, 2021 -

Henry Brown Buick GMC responded

Craig, Thank you so much for your excellent review! We are so glad that Rick had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 07, 2021

Once we were able to get a 2nd opinion on our trade in Henry Brown raised the trade in value for us. Waggie and Our Finance manager were awesome. We have now bought multiple vehicles from them. We always More

by JOKOO44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Wagner and Mark here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 04, 2021

Can't say enough about how wonderful the team is at Henry Brown. Amy and Ben you always go over and beyond for us. Thank you so very much! We love our new GMC Terrain! More

by TREVOR.HURD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hughes
Mar 04, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review, Trevor! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new GMC Terrain! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 01, 2021

Had another great experience at Henry Brown. Dwayne was fantastic. He was very patient and went above and beyond to find (and even switch) the right truck for me and my family. Thanks Dwayne! I really appr More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Steve, for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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