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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,576 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,576 reviews

April 05, 2021

Butch was excellent he had helped me with the transaction with buying my GMC Sierra. He was very transparent and honest with my trade in. I couldn't ask for more from him it was a great experience being ther More

by Ralph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Ralph, for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 03, 2021

Blake, and his team, are great! They gave me some great options, and made sure the truck and accessories I wanted happened! Thank you Blake! More

by MIKE0369
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us, Mike. We're thrilled that you got your dream truck and will share your comments with Blake and the rest of our team. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 03, 2021

The team goes out of their way to take care of you in all aspects of your visit at their dealership. Caring, concerned and fair. More

by RLTAYLOR15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jimenez great guy, Jeff Reddick
Apr 03, 2021 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We appreciate your kind feedback and will be sure to let the team know! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 02, 2021

We were disappointed to find our Yukon didn't come as we ordered. Ben, and his team, are great! They gave me some great options, and are making sure we get the Yukon we want! Thanks Ben! More

by cnsgoodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2021 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. We're glad that Ben and his team are working with you to get the Yukon you desire. Please let us know if there's anything we can do for you in the meantime! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 01, 2021

I am writing to recognize my Sales Manager Dwayne Champion whose last name fits appropriately. My wife and I just purchased a 2021 Terrain and Dwayne was extremely helpful, personable and went above More

by klanning3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone and Chantal Powell
Apr 01, 2021 -

Henry Brown Buick GMC responded

Keith, thank you so much for your wonderful review of Dwayne! We are thrilled that he had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your 2021 GMC Terrain! Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2021

Dwayne made this the easiest car purchase we have ever made. He was through, helpful and friendly. Joe White made the paperwork easy and was very knowledgeable. More

by Roger F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Henry Brown Buick GMC responded

Thank you for leaving this great feedback for Joe and Dwayne! Our customers are our top priority and your review is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2021

Recently purchased (3-2021) a used eight year old vehicle from Henry Brown GMC. The vehicle had just come to the dealership in its trade in condition. My wife and I were lucky enough to see it first. We li More

by ross_leggett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Russell
Mar 30, 2021 -

Henry Brown Buick GMC responded

Thank you, Ross! It's great to hear that our staff was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing our dealership! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2021

I am located in Texas, I found my vehicle online. The add was very descriptive and it allowed me to see it was exactly the vehicle I was looking for. From that point on, i just contacted Butch, he helped me More

by nicoramon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
Mar 30, 2021 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad, Nico, to hear you enjoyed your experience, and it was a pleasure having you as a customer. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 30, 2021

I'm so glad that I ended up at Henry Brown to buy my new car from Dwayne Champion. He is exceptional at his job and goes above and beyond to make sure the process is a simple as possible. His knowledge give More

by barbieandlacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Stone
Mar 30, 2021 -

Henry Brown Buick GMC responded

We are very happy Dwayne and Jeff provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Mar 30, 2021 -

barbieandlacy responded

I Definitely Will!

March 27, 2021

Dwayne Champion is the best! We will only deal with him. We have always bought from Brown and Brown or Henry Brown dealerships. No one else for personal vehicles. More

by MIMIKM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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