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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

January 31, 2021

Working again with Tim Bryant has been a pleasure. Being able to tell Tim what I wanted and he was able to find the vehicle I wanted, even if it was not onsite. Tim was quick and efficiently with all the More

by S_GRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy, Bryant
Feb 01, 2021 -

Henry Brown Buick GMC responded

Thank you, it's great to hear that Tim and the team have delivered consistently outstanding customer service over the years! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC, we hope you are enjoying your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 31, 2021

Rick was great. He was friendly & knowledgeable - not at all pushy. Asked questions to help me narrow down what I truly wanted and needed in a vehicle. More

by Linda
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Feb 01, 2021 -

Henry Brown Buick GMC responded

Thank you, Linda, it's fantastic to hear that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 31, 2021

Dwayne is a rock star. I went into the dealership and I hoped to dislike him and the car but I fell in love with both. Dwayne made the buying process easy and it was actually fun. He is a no BS kind of guy More

by kareno.ccs
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC, it's great to hear that Dwayne provided such a pleasant, stress-free experience! Congrats on your new purchase, and please let us know if we can be of any more assistance. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 26, 2021

There was never any high pressure sales form Butch. He pre-qualified you by asking how much you wanted to spend and what type vehicle you wanted. He took the time to go over all of the features the vehicl More

by dnh94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. Butch, Joe, and our team work hard to make sure our guests have an exceptional experience. We appreciate feedback like yours "Top notch service from a top notch guy I will definitely be back for my next purchase". We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 25, 2021

This purchase by far was the best experience I have ever had at a dealership, Rick was professional yet fun to work with, almost painless. More

by Etw1etw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jan 25, 2021 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 25, 2021

First experience not good. Our salesman was home with covid, the regular lease guy not present and his fill in was not up to the task and when Tom returned everything was handled. Our salesman, Butch, b More

by JERRYDEANNA16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Rowe
Jan 25, 2021 -

Henry Brown Buick GMC responded

Jerry, Thank you so much for taking the time to share your feedback with us. Butch, Eiji, and Jimmy are delighted to learn they made your experience a positive one. Congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 25, 2021

The salesman and sales manager were the best, we appreciate your hard work and dedication to providing a great GMC truck. You now have a loyal customer! More

by SUNDEVIL4040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jan 25, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you'll continue to enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 23, 2021

I bought a GMC Canyon and I love it. Rick was my salesman and he was wonderful. I would recommend them to anyone who was looking for a great vehicle and want the best service. More

by Gloria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jan 24, 2021 -

Henry Brown Buick GMC responded

Gloria, it's great to hear that Rick and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 22, 2021

Rick was good with showing me all options that were available to me. He wasn't pushy and answered all my questions. Overall a really positive experience. More

by John H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jan 22, 2021 -

Henry Brown Buick GMC responded

Thank you, Joh, for taking the time to share your thoughts on working with our team. We're glad to hear Rick delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 22, 2021

We are very happy with our new Sierra from Henry Brown GMC. Rick worked with us to find the right vehicle and helped us get the sale set up so that we were pleased with the new truck. I recommend Rick to More

by eogmcfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Jan 22, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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