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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

December 02, 2020

Rigo was easy to work with and answered all my questions I would definitely use him again if I needed to purchase again. Thank you. More

by LORIEAJA
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. We're glad to hear that Rigo was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 02, 2020

Ben and his team were great as always. I appreciate them taken care of my wife and I and getting us in the vehicle we needed. Thanks More

by ben.abel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Ben and the team, and we look forward to working with you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 26, 2020

Butch was very helpful getting all my questions answered. He went out of his way to make sure I was happy and got the job done. Kelsey also did a great job making it possible for me to buy the car! I do have More

by Cdurgin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that Butch and Kelsey had the opportunity to work with you to make your experience with us a positive one. We hope you enjoy your new vehicle. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 25, 2020

very kind and knowledgeable. I don't have anything else to say. I am not a writer. I still have not received my paperwork. please send it. More

by RONALDW1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas James
Wagner Harrigan
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2020 -

Henry Brown Buick GMC responded

Ronald, Thank you so much for your wonderful review! We are thrilled that Wayner, Brandon, and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 24, 2020

The guys were so friendly and professional.. They made the process so easy and quick! We always recommend this dealership and sales and finance duo! More

by ROSEROSE94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2020 -

Henry Brown Buick GMC responded

Rose, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Blake, Eiji, and the Henry Brown Buick GMC team are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 24, 2020

Mike Mead, Todd, and staff are AWESOME!! They were friendly, COVID safe, and made sure everything was taken care of stress free! Thank you Henry Brown GMC More

by REESEDEEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd
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Nov 25, 2020 -

Henry Brown Buick GMC responded

Hello, Thank you so much for your excellent review! We are so glad that Mike, Todd, and our staff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Henry Brown Buick GMC. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 23, 2020

Best dealership highly recommend great service luv Ben Brown and his crew new car was detailed perfect Amy made paper work easy and fast awesome More

by TOOTIEMCMILLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2020 -

Henry Brown Buick GMC responded

It's great to hear that Ben and Amy were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 22, 2020

Ronnie listened to my wishes and found the perfect vehicle for me. Everyone worked together to get paperwork done and I drove my Buick Encore home the same day! More

by AZSTAUSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2020 -

Henry Brown Buick GMC responded

It's fantastic to hear that Ronnie provided you with great customer service while assisting you with your new Encore! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 21, 2020

Excellent experience during negotiations; I have been a loyal customer to GMC for 16 years and I was expecting a loyalty incentive but that didn't happen. i More

by SLAUGHTER362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
Report | Print
Nov 23, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 20, 2020

It was smooth and easy in working with Henry Brown to get my new GMC Terrain! Jose was great and very attentive. Thank you so much! More

by VADETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2020 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Jose was was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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