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Henry Brown Buick GMC
Gilbert, AZ
1,555 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,555 reviews
September 11, 2020
Dewight was very accommodating, he was patient and answered all of our questions. The no pressure sale made it very easy to work with him and choose this dealership. Our first experience purchasing f answered all of our questions. The no pressure sale made it very easy to work with him and choose this dealership. Our first experience purchasing from Henry Brown Buick was a good one! More
by HUSKERGIRL_11
Verified CustomerEmployees Worked With
September 11, 2020
Excellent service, My service writer Pete fairbanks went above & beyond for my service needs on my truck. I will definitely be coming back for all my future service work. above & beyond for my service needs on my truck. I will definitely be coming back for all my future service work. More
by MMEDINA49ERS
September 10, 2020
Working with Brandon was a very positive experience. He went out of his way to accommodate our needs. I will be back again for my next vehicle purchase! went out of his way to accommodate our needs. I will be back again for my next vehicle purchase! More
by MRKOKE41
September 09, 2020
Brandon was an amazing sales person during my purchase. He went above and beyond. AG was extremely helpful in finance...loved my buying experience at Henry Brown. He went above and beyond. AG was extremely helpful in finance...loved my buying experience at Henry Brown. More
by PTRAILS
Employees Worked With
Other Employees :
AG in finance was 5 star
September 08, 2020
Dwayne Champion is the Man! I can't wait to buy my next GMC Truck from him. He is personable, knowledgable and A great salesperson without really selling. Also Adrienne in Finance was amazing as well. I hi GMC Truck from him. He is personable, knowledgable and A great salesperson without really selling. Also Adrienne in Finance was amazing as well. I highly recommend Dwayne, Adrienne and the Team at Henry Brown GMC. More
by Mr. Halverson
Employees Worked With
Other Employees :
Shad Schafer in parts was excellent as well!
September 05, 2020
Found exactly the truck I wanted. Sante Euell was great in finance and Joel Price was very helpful and wouldn’t stop until he found my truck. in finance and Joel Price was very helpful and wouldn’t stop until he found my truck. More
by BATES3DLA
Employees Worked With
Sante Euell and Joel Price
September 05, 2020
Our overall experience was very good. The only reason we did not score a 5 star rating is because despite having all day, our new car was not detailed. We had to bring it back for detail on another day whic did not score a 5 star rating is because despite having all day, our new car was not detailed. We had to bring it back for detail on another day which was an inconvenience. Otherwise, we love Henry Brown. All of our paperwork was completed already when we got there and all we had to do was sign! thank you for our new car! More
by ADARBONNE514
Employees Worked With
September 04, 2020
My experiences with and at Henry Brown Buick GMC continue to be of the highest quality. The services provided are always top notch and the support of my salesperson Rigo Ramirez are always the best. Thank to be of the highest quality. The services provided are always top notch and the support of my salesperson Rigo Ramirez are always the best. Thank you to all for your concern, help, support and high quality Customer Service. Awaiting call from Service for installation of the Home Link system. Hope to get this part of the our agreement finished soon. Thank you for the opportunity to comment. More
by JewelsWett
September 02, 2020
It’s a joy to buy a car/truck through Ben Brown. It was like talking with an old friend rather than a salesman. Thanks like talking with an old friend rather than a salesman. Thanks More
by GRANDMAMETZ
September 02, 2020
Henry Brown GMC has been great to me, Brandon Warwick has been the salesperson that has helped me when I purchased my 2015 Terrain, 2018 Terrain and now my 2020 Terrain Great person to work with been the salesperson that has helped me when I purchased my 2015 Terrain, 2018 Terrain and now my 2020 Terrain Great person to work with More
by SALPUGA40
