Henry Brown Buick GMC

Butch was amazing. He was a straight shooter and allowed to us meet with someone to help design our truck. He responded to text messages and kept us updated on the time frame of the truck. When we arrived h to us meet with someone to help design our truck. He responded to text messages and kept us updated on the time frame of the truck. When we arrived he had paperwork ready and was fantastic showing us how to operate the truck. Butch you deserve a raise...go ask, better yet hook him up! Thx Butch More

It's about the people Just bought a used vehicle from Butch and his team. They were easy to deal with and very fair in their pricing. I would definitely buy from them again Just bought a used vehicle from Butch and his team. They were easy to deal with and very fair in their pricing. I would definitely buy from them again! More

Great experience with one glitch The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I picked it up I was told it was only a 3 year, 36,000 mile warranty. I bought the extended warranty so this cost me an extra $900. I feel like my salesperson did not take any responsibility for the error. $900 is a big deal to me as I had my budget set. More

Dwayne was great! He explained everything through each step of the process. He was patient through all of our questions. Thank you for all of your help! step of the process. He was patient through all of our questions. Thank you for all of your help! More

Great team to work with. Extremely nice people and wanting to get a deal done. Bought a used GMC Sierra with ease and we’re very nice wanting to get a deal done. Bought a used GMC Sierra with ease and we’re very nice More

Thank You! It was very fast to get my new vehicle, we experienced great customer service and everyone was very professional. Thank you Rigo for making the purch It was very fast to get my new vehicle, we experienced great customer service and everyone was very professional. Thank you Rigo for making the purchase so easy. More

I purchased a vehicle from Henry Brown Buick GMC last month. I really appreciate Sante from finance, she helped me more than my sales associate did. Kudos to her, she really knows her stuff. I almost wal month. I really appreciate Sante from finance, she helped me more than my sales associate did. Kudos to her, she really knows her stuff. I almost walked away from the sale but Dave helped to fix what I was unhappy about and make the sale happen. More

We arrived with a specific vehicle in mind and purchased it. Shannon was nice to work with and finance was a breeze. Everything was good. THEN....items that were supposed to fixed and taken care of were not it. Shannon was nice to work with and finance was a breeze. Everything was good. THEN....items that were supposed to fixed and taken care of were not. There were cracks in the windshield, a missing lug nut lock, and missing antenna. I was told the windshield repair would be set up, and to purchase the lock, send in the receipt, and I'd be reimbursed. I sent a copy and haven't received anything. The windshield was never repaired. My fault for not getting it in writing and trusting it would be taken care of. I hate to say the customer service ends after purchase, but it's kinda what happened. More

Most very good......some not so good. I enjoyed the overall sales process.....very professional. My experience in the finance office was exceptional. My only complaints 1. After f I enjoyed the overall sales process.....very professional. My experience in the finance office was exceptional. My only complaints 1. After finishing in the finance office I spoke with the sales person long enough to give him my trade in keys and then went to swap my things from one vehicle to the next. When I finished moving my items I got in my new vehicle and no keys. I went to the used car building and the doors were locked. I went back to the finance office and he found my two sets of keys in the sales persons desk. It was the Fourth of July and I understand everyone wanted to get home .... but so did I. 2. I was given a “we owe” sheet and have heard nothing. I thought I should at least get a call explaining they would be several weeks getting the parts. More

Brandon was very professional and courtesy. This is my second lease with him. He is an asset to his company. Thank you very much David second lease with him. He is an asset to his company. Thank you very much David More