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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,548 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,548 reviews

July 12, 2018

was taken care of through out the entire process. being an out of state buyer, the initial online service was great. reps were professional and ready for me when I arrived. big thumbs up!!! More

by willie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future.

July 07, 2018

Carol And I were truly pleased and have told all our friends I have purchased many auto's in my life time as I am 76 years of age. But I must truly say that Butch made the experience the best one I have ever ha More

by bobbysrocky
Recommend Dealer
Yes
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

July 01, 2018

Salesman experience I’ve bought over 15 cars in my lifetime and nobody has made my experience as quick and awesome as Butch did. I’m very surprised Butch isn’t sales mana More

by Piglet1331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. Again thank you for taking the time to make some comments regarding your recent visit. Wishing you a world of happiness, Sincerely yours, Henry Brown Buick GMC

July 01, 2018

Freakin awesome I have purchased several vehicles from different dealerships around the valley and my experience with Henry brown specifically my salesman Dylan Barre More

by M05058221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Barrett
Aug 16, 2018 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle! Thank you for your kind words, I agree that our dealerships staff works very hard to provide a friendly and professional service at all times. We are glad that your experience with us was a pleasant one and we look forward to be of service to you again in the near future. Sincerely yours, Henry Brown Auto Group

June 27, 2018

Smooth process! Great to work with! I had a great experience with Henry Brown GMC. Normally I don't like going to dealerships but was pleasantly surprised by my experience at Henry Brow More

by snowboarder_419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for your kind words and your great 5 star review. Henry brown Buick GMC

June 23, 2018

Pleasantly surprised with the whole experience! Amy was great and helped me find exactly what I wanted. LOVE LOVE my new Canyon! Very pressure free experience, but knowledgeable and helpful. Would h More

by Ashley_5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Hinchey, Marlene Vairo
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you Ashley for your 5 Star Review! Hope to see you soon.

June 20, 2018

Great Experience I want to personally thank Dwayne for going out of his way and being extremely patient with our purchase. This was a very large purchase and took time More

by Dodger_Dawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC

June 20, 2018

Wow wow wow What an experience! Everything we asked for, Dwayne and his team made happen. From signing papers quickly due to a medical need, to having our new J More

by AButler38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Echols
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for your business! Henry Brown Buick GMC

June 06, 2018

Great Buying Experience We ran into Dylan Barrett while looking around the lot and we are so happy we got him to help us find the perfect car for us! We couldnt be happier w More

by NeilD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Barrett
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your experience with others. Your thoughtful remarks are very helpful in allowing us to continue to deliver the most excellent customer experience. We are glad that your time with us was a pleasant one and we hope that we can be of service to you again in the near future. Warmest Regards, Henry Brown Auto Group

June 05, 2018

Enclave Dwayne was very easy to work with. He answered all of my questions and made sure I was taken care of. The whole process was simple and easy! We bought More

by Jord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob upchurch
Jun 22, 2018 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

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