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Henry Brown Buick GMC
Gilbert, AZ
1,544 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,544 reviews
May 15, 2018
Best buying experience I've had yet I recently bought a used vehicle from Rigo Ramirez at this dealership. This was my best car buying experience. I got a better price than I had expecte I recently bought a used vehicle from Rigo Ramirez at this dealership. This was my best car buying experience. I got a better price than I had expected and I absolutely love my vehicle. I highly recommend this dealership and salesman! More
by Petkovam5
May 14, 2018
Buying a used car I appreciate the way Butch and Mike we very responsive to my emails and kept me up to date on the entire process. Very freindly and helpful. I appreciate the way Butch and Mike we very responsive to my emails and kept me up to date on the entire process. Very freindly and helpful. More
by Jezdad
May 14, 2018
Excellent experience I got a great deal from my salesman,Rigo. He really helped me figure out what would work best for me and I truly got an amazing deal on my purchase. B I got a great deal from my salesman,Rigo. He really helped me figure out what would work best for me and I truly got an amazing deal on my purchase. Blaine in service even went the extra mile and explained everything in detail about service. Everyone there was excellent and low pressure and that alone made the experience great. Thanks everyone! More
by JeffL
May 06, 2018
A Great experience! I was treated with so much respect from the second I walked in. Dylan Barrett helped us and he was fabulous! Truly a great experience. I was treated with so much respect from the second I walked in. Dylan Barrett helped us and he was fabulous! Truly a great experience. More
by dustyc
Employees Worked With
Dylan Barrett
April 29, 2018
Amazing Experience!!!! Buying a car, whether new or used, is never fun. We’ve owned a Ford for the last 10 years (3 different vehicles) and over the course of those buying e Buying a car, whether new or used, is never fun. We’ve owned a Ford for the last 10 years (3 different vehicles) and over the course of those buying experiences let’s just say we were hesitant to even buy again. After working with everyone at Henry Brown GMC I am so glad we decided to buy the family car we’ve needed for a long time. The buying experience from start to finish was seemless and stress free. There was no hassle or pressure from the sales team and Butch was amazing every step of the way. Everyone was extremely helpful and respected our needs and our financial concerns and restraints. I highly recommend buying from Henry Brown GMC if you are looking for your next new or used car. You won’t be disappointed. More
by Kjohnsonplus3
April 21, 2018
Easy and enjoyable to work with in buying a car Dwayne was absolutely fantastic to work with. He was helpful without ever being pushy and we always felt he was giving us an honest answer. I would de Dwayne was absolutely fantastic to work with. He was helpful without ever being pushy and we always felt he was giving us an honest answer. I would definitely recommend working with him and this dealership! More
by NikkiT
Employees Worked With
April 21, 2018
Very very pleasant. This was the most pleasant car buying experience I have ever had. Butch & Tim really listened to me and got me exactly what I was looking for. Lind This was the most pleasant car buying experience I have ever had. Butch & Tim really listened to me and got me exactly what I was looking for. Linda and Adrienne were very knowledgeable and friendly. I never felt pressured and they made me feel like they will always be available if I need them. I will definitely refer my friends. More
by MimzyB
April 20, 2018
GAINING A NEW RESPECT FOR HENRY BROWN GMC OPERATIONS Butch Shearer was my Internet Sales Manager and turned out to be "VERY" knowledgeable about what he was doing and presented himself in a professional Butch Shearer was my Internet Sales Manager and turned out to be "VERY" knowledgeable about what he was doing and presented himself in a professional manner. He explained everything to my satisfaction. In fact, he has offered his time to help me with anything concerning the mechanics and new technology of my new 2018 GMC Acadia SLT. This was the 4th Acadia that we have owned since 2010. I also want to commend Henry Brown's Finance Manager, Eiji Pollard, for all his help when we closed the sale. Thank you, William "Bill" Champlin More
by William "Bill" Champlin
April 10, 2018
Fast purchase They got our car ready in one evening after had sold ours that evening. I thought we were getting a 360 overview camera-not on our premium model No They got our car ready in one evening after had sold ours that evening. I thought we were getting a 360 overview camera-not on our premium model Not a big deal More
by Buick 1
April 09, 2018
Great customer service Dylan made buying a car an easy and pleasant experience....that we came back a week later and bought a second vehicle. We will continue to go back to Dylan made buying a car an easy and pleasant experience....that we came back a week later and bought a second vehicle. We will continue to go back to Henry Brown. More
by Linda B.
Employees Worked With
Dylan Barrett
