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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,550 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,550 reviews

December 08, 2024

Wagy was awesome! Finance guy was not very helpful, was not engaging! Love the new Buick! More

by Ruth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Ruth, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 07, 2024

It was great working with Rigo Ramirez at the dealership. He is very knowledgeable, and I highly recommend working with him! More

by dansgtx
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Rigo was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 07, 2024

Tyler and the team went above and beyond to ensure our satisfaction with the purchase of a new 2024 GMC Acadia. This is the second vehicle I have purchased through them, and will be back for more. More

by Patrick Richardson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Patrick, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 07, 2024

professional, on point and very helpful to finishing a deal BEST customer service - quick at the finance office as well! More

by EDM2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Lancucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 02, 2024

They are friendly, no pressure, and professional. Jordan and Joe were easy to work with, accomodating and very knowledgeable. More

by Gamiles1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Joe, Jordan, and our team were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 02, 2024

Super helpful and kind people! ! I really enjoyed my experience and the info I received while shopping here More

by sfp8910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 28, 2024

great selection of cars and the staff worked with me to complete the deal quickly. More

by GSCOTT2060
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Holtzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 27, 2024

Rigo is an exceptional individual that went above and beyond for us. No pressure salesmanship making us feel comfortable and at home. This is our second vehicle we purchased from him and I will not go an More

by FireVet76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rigo to be a positive one. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 25, 2024

Dwayne was awesome to work with. He went above and beyond for us. During the finance process, we encountered a small hiccup, however, HBB GMC only had our best interest. I would work More

by CIERRACHARB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2024 -

Henry Brown Buick GMC responded

It's fantastic to hear that Dwayne provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

November 25, 2024

Really liked the quick and and easy deal process from start to finish with sales and finance. Everyone was straight forward and didn’t BS us or give us a run around. More

by Thelma Hale
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, Thelma, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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