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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.8
1,858 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,858 reviews

June 03, 2026

I took my truck in to get some motor mounts changed and afterwards there was a noise coming from the front of the truck. I had to call and call and call to try to get a hold of my service advisor and whoev More

by concerned consumer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Henry Brown Buick GMC responded

We are sorry to hear that you are not satisfied with your vehicle's repair. We attempted to duplicate your concern over a two week period but were unable to identify a problem. To minimize any inconvenience, we provided alternate transportation while your vehicle was in our service department so that you would not be without something to drive. We also offered to conduct a joint test drive with our shop foreman to help diagnose your concern, however, you declined. We remain committed to helping resolve this issue and would be happy to continue working with you if you give us the opportunity to do so. Please contact our service department at your earliest convenience to schedule an appointment. Thank you.

June 02, 2026

I've been dealing with Henry Brown for 25 years or more. Great people, great service. More

by steve@eagleenv.com
Recommend Dealer
Yes
Employees Worked With
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Tracey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mead, Blaine Richey, Jo in parts
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Jun 02, 2026 -

Henry Brown Buick GMC responded

It’s fantastic to have your loyalty for more than 25 years. We appreciate the trust you place in our team for your GMC needs and look forward to serving you for many years to come. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 02, 2026

She was friendly, explained clearly and made the necessary purchasing paperwork process flow quickly.and easily. More

by palejoaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Price
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Jun 02, 2026 -

Henry Brown Buick GMC responded

Thank you for choosing the new Buick Envista and for sharing your positive experience. We’re pleased our team made the paperwork clear and efficient. Enjoy your Envista, and please reach out if there’s anything else we can assist with. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 02, 2026

Good friend, great service. Very happy with my new truck and always pleased with the friendliness and service at Henry Brown. More

by chadrohner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Brown
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Jun 02, 2026 -

Henry Brown Buick GMC responded

It’s great to hear you felt welcomed and received outstanding service. We’re delighted you’re enjoying your new GMC Sierra 1500. Let us know how we can help in the future. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 02, 2026

Henry Ford made this a super quick and easy deal, buying our son a new truck!! More

by HBYERS88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ranger Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2026 -

Henry Brown Buick GMC responded

It’s great to hear our team delivered a swift and hassle-free experience for your son’s GMC purchase. Thank you for trusting us and we hope he enjoys driving his new truck. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 01, 2026

I have bought quite a few vehicles over the years and itwas a wonderful by experience More

by DCLUFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Brown
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Jun 01, 2026 -

Henry Brown Buick GMC responded

Thank you for trusting us with your new Buick after so many purchases. We’re happy to hear your experience was wonderful and hope to assist you again soon. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2026

Best experience I have had buying a car! ! Would definitely recommend to someone else! Thank you! More

by TRACIMEDINA4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy, Ben Brown
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May 30, 2026 -

Henry Brown Buick GMC responded

It’s wonderful to hear you had such a positive car-buying experience. Thank you for recommending us. Congratulations on your new GMC and enjoy the road ahead! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2026

EIGI & DOC WERE AWESOME TO DEAL WITH NO NONSENSE WOULD DEFINITELY BUY HERE IN THE FUTURE WAS SUCH A GREAT EXPERIENCE More

by MICHAEL.RAY.SAIZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : COLE "DOC" GOLIGHTLY
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May 30, 2026 -

Henry Brown Buick GMC responded

Thank you for sharing your great experience with Eiji and our team. We’re happy the straightforward process met your expectations and that you’re enjoying your GMC Sierra 1500. We look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 30, 2026

My experience with the GMC Henry Brown location was great thanks to my sales rep Nimmer. He was patient and showed great customer service. I am beyond happy with my decision with the Terrain and the great se More

by VINO2429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nimmer Massis
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May 30, 2026 -

Henry Brown Buick GMC responded

It’s great to hear our team’s patient, attentive service made your GMC Terrain purchase smooth. Thank you for the five-star rating. Enjoy your new Terrain and drive safely! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 27, 2026

Process of buying was fantastic. No pressure and a very easy process to purchase. Highly recommend. More

by jc16yote
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2026 -

Henry Brown Buick GMC responded

Grateful for you sharing how your visit turned out! We’re happy to hear that your experience with the buying process at Henry Brown Buick GMC was fantastic and pressure-free. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Henry Brown Buick GMC

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