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Henry Brown Buick GMC
Gilbert, AZ
1,542 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,542 reviews
October 04, 2024
Overall very positive experience. Dwayne Champion was great to work with from start to finish. Highly recommend! Dwayne Champion was great to work with from start to finish. Highly recommend! More
by DOMESP22
Verified CustomerEmployees Worked With
October 04, 2024
They go above and beyond for me every time I go been sending friends and family here too sending friends and family here too More
by AZSUKHY602
October 03, 2024
Great dealership! Had a great buying experience and even better service experience. Blane answered my questions and my concerns were taken care of without issue. I’m a Had a great buying experience and even better service experience. Blane answered my questions and my concerns were taken care of without issue. I’m a customer for life, thanks Henry Brown! More
by RYANKAULBACK
September 30, 2024
Great purchase experience. Both the internet sales manager and finance manager went above and beyond for me! Both the internet sales manager and finance manager went above and beyond for me! More
by MARLAKDAVIS
September 29, 2024
Service was excellent, Waggy was great, all I remember was coming in to signed paperwork and leave with a car. was coming in to signed paperwork and leave with a car. More
by PATRICK_SAMEDY
September 29, 2024
Great experience. Treated like family. Will return for many for purchases in the future. Thanks Treated like family. Will return for many for purchases in the future. Thanks More
by ACSARAGER
September 29, 2024
They overpromised and under delivered a little bit. They told me Thursday and then pushed it to Friday. They did not have time to program the spare key so I have to bring the vehicle back. It sucks w They told me Thursday and then pushed it to Friday. They did not have time to program the spare key so I have to bring the vehicle back. It sucks wasting time dropping things off and picking them up. They had to paint the driver side but somehow missed a small nick on the passenger side. I’m not sure it was there before when I looked at the truck also. It’s ok. I’ll get the spare key next week. More
by Kinda Disappointed
Employees Worked With
September 29, 2024
Extremely dissatisfied with the online representation of the vehicle. Truck was not detailed, tires were not even a matched set, the RR was new, and the other three were worn clear to the 5/32 wear bar. The the vehicle. Truck was not detailed, tires were not even a matched set, the RR was new, and the other three were worn clear to the 5/32 wear bar. There was over 1” diameter difference and n the two rear tires. The truck pulled hard left and I’m sure the differential didn’t like it either. Dealer told me in writing the tires were “good to go”. I had to take the car to a professional to try and restore the chrome badging with only some success. That was $280 I should not have had to spend. I also spent just shy of $1300 for the correct size set of 4 tires. For top dollar (over $36,000) I surely expected a lot more. More
by PRBOATDOCTOR
