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Henry Brown Buick GMC
Gilbert, AZ
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,557 reviews
May 01, 2024
Dealership is absolutely amazing! I have 3 cars from here no issues, service is fast and effective! Shawn is absolutely amazing and i will continue to go to this dealership and work w I have 3 cars from here no issues, service is fast and effective! Shawn is absolutely amazing and i will continue to go to this dealership and work with shawn More
by Delanee B
Verified Customer
May 01, 2024
I have no idea who Thomas James is. Spencer Gamby was my salesperson. He did an excellent job. Spencer Gamby was my salesperson. He did an excellent job. More
by GARYWOODCRAFTER
Employees Worked With
May 01, 2024
Jose did what he said he was to do, there were no surprises. I came in from out of town and was greeted with open arms. If I have any other automotive needs I will contact Jose and your dealership. T surprises. I came in from out of town and was greeted with open arms. If I have any other automotive needs I will contact Jose and your dealership. Thank you so much. More
by ED_BUSTILLOS
Employees Worked With
May 01, 2024
I would like to say a big thanks to Zach for his help and customer service. I had a problem with my windshield after I purchased my 2021 Buick Enclave. Zach took care of the problem and Henry Brown had a gla customer service. I had a problem with my windshield after I purchased my 2021 Buick Enclave. Zach took care of the problem and Henry Brown had a glass company replace my windshield today. Thank you again for the follow up Zach!!!! More
by grobby3
Employees Worked With
Zach Baca
May 01, 2024
This is our 9th vehicle bought from Henry Brown. We will also come back because of there superior service and support. We will also come back because of there superior service and support. More
by WOMBAT4403
May 01, 2024
Very informed, even on other makes& models. very upfront , honest,eager to work with you to meet your goals not just thier goals very upfront , honest,eager to work with you to meet your goals not just thier goals More
by STEWARTLITTLE2011
April 30, 2024
Brandon Warwick was great - but our experience with salesman AJ was not as good. Brandon sold Is the car but we were so disappointed on the day of pickup - we spent so much money on a luxury vehicle b salesman AJ was not as good. Brandon sold Is the car but we were so disappointed on the day of pickup - we spent so much money on a luxury vehicle but did. Not get the experience . Car was not detailed / water spots all Over the car - AJ scratched up our side mirrors with a razor blade by taking off stickers . overall we truly were disappointed with our experience on the day of possession as we have had better service More
by MSCATHYVO
April 30, 2024
I don't know who Thomas James is but Joey Muna was amazing. He made the deal on both our new trucks so seamless and perfect as always. He is your best associate by far. I will never not buy a car f amazing. He made the deal on both our new trucks so seamless and perfect as always. He is your best associate by far. I will never not buy a car from him. More
by SANDERMATT70
April 28, 2024
I dealt mostly with Sean Tinsley and he was good. The reason for a 4 star rating is due to the fact I had to work through CarMax in order to get a reasonable trade in value for my old vehicle. That The reason for a 4 star rating is due to the fact I had to work through CarMax in order to get a reasonable trade in value for my old vehicle. That was an extra step that I felt unnecessary. More
by GOODRUM1
April 28, 2024
Brandon was very friendly and completed the finance transaction very quickly. I appreciate his professionalism. transaction very quickly. I appreciate his professionalism. More
by Jhunter58
Employees Worked With
