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Henry Brown Buick GMC
Gilbert, AZ
1,618 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,618 reviews
July 24, 2025
It was a great experience dealing with Butch. He took his time with us and made the transaction easy and simple. But the after market department hasn’t been so great. Have the vehicle for 2 w He took his time with us and made the transaction easy and simple. But the after market department hasn’t been so great. Have the vehicle for 2 weeks and was suppose to have my kicker ordered and installed. But called after waiting to hear they didn’t even order it yet and now have to wait another week for it to get in. Terrible. More
by bbroderick23
July 12, 2025
Everything was easy and explained thoroughly from the first conversation. They kept me updated on the status of my purchase, and the sale and trade-in went as promised (smoothly). first conversation. They kept me updated on the status of my purchase, and the sale and trade-in went as promised (smoothly). More
by jim@jtgibbs.com
Verified CustomerJuly 07, 2025
Great we were taken care of. We will be a returning customer in the future. We will be a returning customer in the future. More
by MTACJO
July 07, 2025
Adrienne and Ricky were absolute rockstars. They took care of everything for me virtually and had my new Denali ready to go when I arrived. This was easily the most convenient, hassle-free deal They took care of everything for me virtually and had my new Denali ready to go when I arrived. This was easily the most convenient, hassle-free dealership experience I've ever had. Thank you! More
by josiah.d.ingham
July 05, 2025
Blake Brown and his crew were amazing. A great experience. This is my second car from Brown and Brown and it won't be my last. A great experience. This is my second car from Brown and Brown and it won't be my last. More
by pat_bailey
July 04, 2025
Makes finding the exact vehicle you want EASY. Putting it in your hands asap. Everything I leave I’m absolutely satisfied with the people and the services offered. Putting it in your hands asap. Everything I leave I’m absolutely satisfied with the people and the services offered. More
by VICKYWILSON1952
July 03, 2025
Dwayne and Rob were great to work wi! th. They wanted to ensure that my experience went without any issues and they succeeded! I'll be back for my next vehicle! Thank you very much for th. They wanted to ensure that my experience went without any issues and they succeeded! I'll be back for my next vehicle! Thank you very much for such excellent customer service More
by edonahue2521
July 02, 2025
They had a good price. They were attentive to my questions. Muna answered my phone calls even though he was on vacation. I am happy with my car. They were attentive to my questions. Muna answered my phone calls even though he was on vacation. I am happy with my car. More
by RONALDHALVORSON
June 30, 2025
The entire process was fast, fair and friendly. Everyone at Henry Brown worked to make this deal as easy as possible for me. I appreciate their efforts and look forward to my next future vehicle pu Everyone at Henry Brown worked to make this deal as easy as possible for me. I appreciate their efforts and look forward to my next future vehicle purchase. More
by jeff_casillas
June 28, 2025
Professional, clean, friendly. Everyone was extremely helpful. I would definitely recommend this dealership. Sherwin Loar was amazing, he went above and beyond!, and Joe White was Everyone was extremely helpful. I would definitely recommend this dealership. Sherwin Loar was amazing, he went above and beyond!, and Joe White was really friendly and walked us through the process really quickly, and explained everything. Very knowledgeable. We had a very positive experience. More
by CAROLYN MALLONEE
