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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,558 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,558 reviews

March 27, 2023

Salesperson provided no standards of integrity or truthfulness on my attempt to purchase a vehicle. Friendly smiles while lying to your face is not indicative of respect. More

by Tom
Recommend Dealer
No
Employees Worked With
Gabe Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Henry Brown Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 26, 2023

I felt that Eiji could have been friendlier and my family thought he was not listening to us but it was end of day so maybe he was tired. Ryan was wonderful with arranging some paint repair, car wash More

by DANDSSUKO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Teschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 24, 2023

Blake Brown did a great job with our purchase. Will be coming back to buy more vehicles from Blake. More

by HGOYEN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Henry Brown Buick GMC responded

It's great to hear that Blake was able to help you Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 23, 2023

Both my husband and I appreciated the efficiency and friendliness of Rickie and Eiji. They both worked to make the process of a new lease as painless as possible. I admired Rickie's persistence in getti More

by BRONWYNEWILSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 21, 2023

Todd and Ben were a pleasure to work with on my truck purchase. Thank you! More

by JWANAMAKER08
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd was a pleasure to work with.
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Mar 21, 2023 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new truck and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 21, 2023

When asked to go down from Tucson to take a look at the truck I was under the impression that the truck was ready to go (it had not even been through inspection or detailed) . They advertise the truck to h More

by SAUL86G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rigo Ramirez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2023 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 21, 2023

Jordan was amazing to work with! I highly recommend this company!! They truly stand behind what they sell, and go above and beyond to help the customer. If you are in Arizona or out More

by 406rodeostock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan
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Mar 21, 2023 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 19, 2023

They were eager to please. Very polite. For the most part everything went smooth. Glad we made the drive from Camp Verde Az to find a truck. More

by LINEMAN100000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron and Rob Upchurch.
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Mar 19, 2023 -

Henry Brown Buick GMC responded

Congratulations on your new truck! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 18, 2023

Henry Brown has been my ho to dealer since 1985. They have always taken care of me. More

by FISHERMANAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bryant
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Mar 19, 2023 -

Henry Brown Buick GMC responded

Thank you for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience. We appreciate your loyal business and look forward to assisting you with any questions or future vehicle needs! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 18, 2023

I purchased my vehicle on-line. I had a private transport company pick it up and deliver it to my home out of state. More

by MWHAND123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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