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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

December 20, 2022

I will buy all my future vehicles from Blake and recommend him to all my friends. More

by DEJONG.CL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 18, 2022

We have purchased 6 vehicles from Blake at this dealership. Excellent experience every time. Highly recommend. More

by TOM@BUTLER-TRANSPORTATION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Henry Brown Buick GMC responded

Tom, Thank you for taking the time to share your feedback with us. Blake and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 16, 2022

It was the best deal in town. Had a easy time and I would highly recommend to anybody if you’re looking for a new vehicle or used vehicle. More

by DAVEMCMILLAN84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Dave, for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 13, 2022

Everyone was great to work with. Smooth transaction. I would purchase again with Henry Brown. More

by STANFORDB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 09, 2022

I've purchased five personal vehicles and helped my kids with 3 purchases from Henry Brown Buick GMC. Best car purchasing experience I've ever had. More

by T-home
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2022 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 08, 2022

Very good. Ricky and Shawn were very helpful and knowledgeable. A very pleasant experience that I will recommend More

by BILLB3500
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Henry Brown Buick GMC responded

Thank you, Bill! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 08, 2022

Great experience at Henry Brown! ! MUCH MUCH better than Van GMC. Sean the salesman was top notch, ask for him. More

by DHOV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean ??
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Dec 09, 2022 -

Henry Brown Buick GMC responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 05, 2022

The fleet department was great in helping me find the truck of my dreams. Thanks to Ben Brown and his team. More

by KDAY4
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 04, 2022

Henry Brown is awesome. I’ve gotten several vehicles through them. This purchase was pretty fast. Had to order it a long time ago so a lot of waiting when the vehicle finall More

by PHK1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We truly appreciate your business. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 03, 2022

Blake still has never given us our 2nd key. when my wife called Eric she told her they gave us the 2nd key but they never had it and told us they would give it to us later. we should have insis More

by MICHAELUSMACHINEGUN
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blake Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Henry Brown Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Dec 05, 2022 -

MICHAELUSMACHINEGUN responded

CONTACT INFO: MICHAEL AND MELISSA NORMAN

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