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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,556 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,556 reviews

August 11, 2022

Amazing experience. The entire team provided exceptional care and made the experience very enjoyable. Will recommend to all. More

by GKOLLETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
Other Employees : Brian Lamer
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Aug 12, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 11, 2022

Ben Brown's Team are amazing to work with especially working with Garrett Reynolds. Garrett is the best sales guy I have ever worked with. Thank you Ben's Team! More

by paulotomas
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 10, 2022

Thanks Dewight’s for always making things easy and fast. As always it was great. More

by FOURFORME
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
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Aug 11, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 04, 2022

Heidi has been servicing our vehicle since 2010 and we bought our Honda CRV from Henry Brown(Used). We just traded in the Honda for a New GMC Terrane and very pleased with our new car and with Dewight who More

by MKERMODE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
4.0
This rating includes all reviews, with more weight given to recent reviews.
Heidi Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2022 -

Henry Brown Buick GMC responded

We are very happy to hear that Dewight and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Aug 04, 2022 -

MKERMODE1 responded

We know with Heidi we will get the best service. We are pleased with Henry Brown and the employees.

July 31, 2022

Henry Brown never disappoints from sales to service. been working with the Brown’s since 1985 and will continue thanks again everyone. More

by AZVISTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Henry Brown Buick GMC responded

Thank you for sharing your experience with us! We're happy to hear it always goes well. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 30, 2022

Brandon was very professional and polite…glad he was able to assist and make the experience More

by MARDEBLEE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2022 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 30, 2022

Can’t say enough about how professional, courteous, and respectful this group of people are. I can’t see myself buying a vehicle anyplace else More

by CLIFFWITT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 28, 2022

Ben and Mike are Amazing, they got me everything I needed! I'll never buy a vehicle anywhere else! More

by Matt A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad to hear that Ben and Mike were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 22, 2022

Everyone made the whole process smooth! I appreciated Brandon bringing the paperwork to our house, it was very convenient! More

by STACEY.C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2022 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Stacy, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 19, 2022

No follow threw with what was said to be done. When told things will be done it is not. When sales man promises something guilt trips you that it is coming out of your pocket. Over all not hap More

by REBECCA.COLEMAN0827
Recommend Dealer
No
Employees Worked With
Thomas James
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
Report | Print
Jul 19, 2022 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention, Rebecca, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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