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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.8
1,631 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,631 reviews

May 13, 2022

Service was great Ben Brown knows what he’s doing and no doubt I got the best deal possible! More

by BAGPIPER71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2022 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 06, 2022

My wife says that she has never been treated batter. Granted because of some presell complications it took 2 full days of her vacation to get this truck but if wife is happy then I'm happy More

by DONNAHARDIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Henry Brown Buick GMC responded

It's fantastic to hear that we provided you and your wife with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 04, 2022

Excellent experience Sales person was polite, professional and superbly knowledgeable. He kept me informed throughout the process. More

by PDTOSI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 04, 2022

Ordered a GMC 2500 Denali early 2021, vehicle came in February 2022 and I wasn't even notified. I called only to be told it had been sold. I spoke to the ordering manager and had another one ordered. The More

by bulldogluvr21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eiji Pollard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Cross
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May 04, 2022 -

Henry Brown Buick GMC responded

Thank you for bringing this to our attention. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case. We are sorry the truck in February did not work for you after you decided you did not want it. We are doing our best to work with you, with this new truck, and get your new purchase approved with the banks. We understand if you do not want this vehicle.

May 04, 2022 -

bulldogluvr21 responded

The truck in February was sold without me knowing! I never said I didn't want it. I called and was told by Dwayne the truck sold becasue he was told I didn't want it. I NEVER told him that, someone else did! You have an order contract from me and only me! You don't seem to care about making this right. You breached my order contract. Make it right!

May 04, 2022

The dealership was fantastic there were no problems at all other than getting a vehicle which was not the dealerships fault it was GM‘s fault More

by GUYSINSANE00
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 01, 2022

Wasn’t pushy and kept the vehicle from being sold until we got there to see it More

by JJSHEV57
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 29, 2022

Service was great Ben Brown knows what he’s doing and no doubt I got the best deal possible! More

by ARLAUSTIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2022 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 26, 2022

Rick is my go to guy. He’s not pushy, he will find what your looking for so you will have no regrets More

by massagebydemarcus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Francis
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Apr 28, 2022 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rick here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 23, 2022

Sales person was responsive to questions, good with follow up and follow through. His manager also good with communication. Finance was positive initially but felt different when I started asking que More

by DCASTANEDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Heyn
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Apr 25, 2022 -

Henry Brown Buick GMC responded

We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 21, 2022

This is the second vehicle I have purchased from Henry Brown Buick.GMC. They treated me fairly both times. I appreciate the fact they don’t gouge you on price like many dealerships are with huge markups. More

by EBWESTFAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickie Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2022 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Rickie and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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