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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,514 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,514 reviews

September 14, 2021

Very pleased with the our experience. Usually hate dealers but not this one. Loved the waah and full tank of gas. Friendly staff at Brown More

by Rwmy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Harmon
Sep 14, 2021 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 13, 2021

Five stars for Henry Brown. They made the experience of buying a used vehicle an enjoyable one. I came away feeling we struck a good bargain. More

by JohnW
Recommend Dealer
Yes
Employees Worked With
Ryan Teschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sante Euell, Conor Craig
Sep 13, 2021 -

Henry Brown Buick GMC responded

Thank you, John, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 10, 2021

Clean friendly easy to work withAble to view vehicles Clean friendly easy to work with Able to view vehicles without pressure very happy with the Buick I purchased learning each day to master controls More

by liston0211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brumfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 07, 2021

Rick was amazing! Wife and I needed to trade in our vehicle that had suddenly gotten a little too tight due to an addition to the family. Rick spent all day with me while I relayed information to my wi More

by Jason
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Francis
Sep 08, 2021 -

Henry Brown Buick GMC responded

Thank you, Jason, for taking the time to share your thoughts on working with our team. We're glad to hear Rick delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 06, 2021

I HIGHLY recommend doing business with Dwayne!! Easy to talk to to, very personable and understanding. He and his team went WAY out of their way to ensure I got the car I wanted THAT DAY. Their team stayed More

by shereemb
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Henry Brown Buick GMC responded

Sheree, Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Dwayne was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

September 04, 2021

this dealership is top notch. Friendly, honest personell. clean showroom, covid safety protocal in place. After sales communication, is very good. Salesperson answers phone calls immediately. More

by Mari & Gary Clark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Henry Brown Buick GMC responded

Mari and Gary, Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Sep 07, 2021 -

Mari & Gary Clark responded

Thank you fir a great buying experience. We look forward to the same consideration when we come back in for related repairs, etc

September 03, 2021

Just bought a used vehicle from Henry Brown Buick GMC. Very professional service and easy to deal with............especially as I was buying from overseas. Everything done on-line and in a very efficient More

by Miles
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2021 -

Henry Brown Buick GMC responded

Miles, Thank you for your very kind review. Joe and Jose strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 31, 2021

I don’t live close to Henry Brown auto at all. Butch made buying my truck from another state easy. He made the pick up easy and he made understanding all the features of my truck easy. Fantastic support and More

by Jporter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 31, 2021

I couldn’t have asked for a better experience in buying our daughter her first truck. Rigo’s professionalism, knowledge of product and drive to meet our needs made this purchase seem less. I have recommend More

by gjcast04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Rigo to be a positive one. We hope your daughter enjoys her new truck. Please don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 26, 2021

With me it is always a difficult process but the HB team worked it well. I appreciated the follow-up and the service planned for the future. More

by THHAUSSJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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