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Henry Brown GMC Buick - Service Center

4.1

27 Lifetime Service Reviews

1550 E Drivers Way, Gilbert, Arizona 85297

27 Reviews of Henry Brown GMC Buick - Service Center

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December 12, 2017

"Alignment of 2017 Yukon 4x4"

- George

Justin was very polite and professional. Justin repaired my Yukon, and did a great job. I know my vehicle was repaired right the first time. My Yukon is running like new again. I will continue to bring my Yukon to Justin at Henry Brown GMC for all my service and repair needs. Pease keep up the great work!!!!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mechanic, Justin
Jan 22, 2018 -

Henry Brown GMC Buick responded

We are completely honored to read that your visit to our dealership was enjoyable. We truly appreciate all the positive remarks about our company and especially about the service department, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to my staff as they continue to improve our personalized service. We are looking forward to having you as our guest again soon. Warm Regards, Henry Brown Service

November 05, 2017

"Vehicle repair "

- Jmosley

I brought vehicle in because when I take off it seems as the vehicle was falling apart. My advisor said that it was the muffler so I told him to replace it not knowing that a muffler costs a thousand dollars. He called and said it was ready, so when I picked it up the weather strip on The left rear was off. He said that they didn’t do it, it wasn’t like that when I brought it in although he did put it back on That was fine. I still have the same problem. Are you guys going to take my money and hope that I will forget about it. My advisor was Raul. I don’t want Raul as my service advisor ever again!!

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Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 17, 2017

"Excellent Service"

- ronaz56

Certainly one of the very best Dealership/Service Departments in the metro Phoenix area. Truly a pleasure working with Heidi Burns who is always responsive to email or phone calls, exceptional product knowledge and well organized to ensure your vehicle is routed thru the shop in an effecient manner. Work performed by technicians is always top quality as was the case with the excellent job completed on my truck by their Front End Alignment technician. Thank you, Ron T (Mesa AZ)

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Heidi Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Front End Alignment Technician is excellent.
Oct 20, 2017 -

Henry Brown GMC Buick responded

Dear Ron, Thank so much for posting a review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

October 03, 2017

"Oil Change and warranty work"

- Mario

Had warranty work done on my Impala. Mike was very knowledgeable and knew exactly what was wrong with it. Put us in a loaner. Once car was completed, he called to let us know it was ready to roll. I highly recommend Mike Meade to anyone as I followed him from Brown and Brown Chevrolet days.

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Recommend Dealer
Yes
Employees Worked With
Mike Meade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 20, 2017 -

Henry Brown GMC Buick responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Service Department

September 21, 2017

"Excellent customer service"

- Len K

I was really impressed with the new Express Service facility. Alex treated me with courtesy and respect. My oil change and tire rotation service was completed quickly and I was on my way in less time than expected.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex DeLeon
Oct 20, 2017 -

Henry Brown GMC Buick responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service and excellence for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again and to provide you with the excellent service that you deserve. Cordially Henry Brown Service Department

August 19, 2017

"Extremely poor customer service for tire replacement"

- slm824

I have purchased 4 vehicles from Henry Brown and so have had service performed there many times. I was extremely disappointed in the service that I received during the last appointment. I had a crack in the sidewall of my tire on my 2017 Acadia and brought it in to see if it was covered. It was not, and I was told the tire had to be ordered so I later made an appointment. I arrived a few minutes prior to my scheduled appointment time of 10:00. I waited in the bay for over 30 minutes before my service person left his desk to come and talk with me. All of the cars before and after me in line were long gone. He had been sitting there the entire time so it wasn't like he was in the back or with another customer. After he came over, he told me that he wasn't sure that the tire that was ordered for the appointment was even there yet. (Why was that not checked before my appointment?) After they took my car away, it was another hour before he came to tell me that it was there. When I asked how long before it would be finished he looked 'put out', and couldn't give me a clear answer. When I asked if it was going to be over an hour, the response was 'Oh at least. We're really busy today.' So after already being at the dealership for 1-1/2 hours, I find out that it is going to be much longer. I ended up calling for a ride and having him call me when it was finished. When I came back later to pick up my car, it was parked outside. It had marker on the windshield directly in the driver's viewpoint. Since the car wash was not in operation, I had to go directly to the place I was given a carwash certificate for to get it washed off so I could see to drive. The carwash did not take it off so needless to say I was extremely frustrated. On top of this, I was driving on my spare when I came in since my tire had been flat. They put the spare back into the back of my car, but did not replace the jack or any of the pieces surrounding the spare tire (Styrofoam) in the well. The flap was just up with the tire basically just thrown in there and everything else was left. What should've been a quick appointment to put on a new tire turned in to an entire day ordeal. Customer service was extremely poor and I will never bring my vehicle back there for something that could've easily been done at Discount Tire or somewhere similar in less than an hour.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2017

"We expect more."

- Msstanley

We have experienced nothing but mediocre service at your dealership. Our service provider is always just short of rude and he puts forth an attitude of not enjoying his position. During our most recent service, there were no loaner vehicles available and we had to wait until close to 5pm for a diagnostic in order to get a rental car. This caused a missed work for me, lose of income and a missed swim lesson form my daughter as well as leaving us with no car until Saturday morning. In addition, we have had excessive service needed in our vehicle over the last 11 months that we have owned it and upon contacting the dealership we were treated not so nicely and their first recommendation was to have us trade in so they can get us in a new vehicle (spend even more money with them, I think not). When I spend my hard earned money 30k + I expect to be treated with excellent service 100% of the time!

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Raul Bejarano
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 07, 2017

"Always A+ service!"

- Stasia2727

I recently took my Acadia in for some warranty work, they had to keep my vehicle for 2 days. I couldn't be without a vehicle that long due to work. They immediately put me on the loaner list. I took her in, got a brand new Yukon as a loaner and was on my way. Blain was great, he kept me updated throughout both days! I had her back in 2 days just like they said I would! Always A+ service!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 26, 2017 -

Henry Brown GMC Buick responded

Thank you so much for sharing such positive comments. Our staff really does love what they do and this in turn allows us to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Service Department

March 17, 2017

"My first Service Experience"

- maxlanarags

I was met with a smile (didn't catch his name) and asked who I was to see (service mgr). My first time there, I didn't who my mgr is. He quickly found out and I was asked to wait just a couple of minutes. Raul then came out a few minutes later and I was on my way. The entire Heny Brown team is most professional, very knowledgeable and courteous! I was quoted an hour to an hour and 15 mins and was out of there in an hour and 5 minutes. Great job! I look forward to my next service appointment!

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Recommend Dealer
Yes
Employees Worked With
Joey Muna
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Raul is not listed above under service person's? Great guy! Very knowledgeable and courteous.
Apr 27, 2017 -

Henry Brown GMC Buick responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

March 02, 2017

"As dealership repair shops go, it was good."

- Matt

Good for a dealership. All dealerships have the 'black hole' service department where you send your vehicle, are given a completion time that is random, and correct only by chance. No matter how big or small the repair will be you don't get a call until 30 minutes before close. Roll the dice on if it will need to be there overnight. Unless it is a warranty item, I would always go elsewhere. Given that, again, good for a dealership.

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Recommend Dealer
Yes
Employees Worked With
Jayson Fisk
1
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