Herb Chambers BMW of Boston

I have bought or leased several BMW’s over the years from Kevin Bugbee at Herb Chambers BMW and he never fails to deliver. He’s a total professional and has found cars for me that were very hard to find. I c Kevin Bugbee at Herb Chambers BMW and he never fails to deliver. He’s a total professional and has found cars for me that were very hard to find. I can’t imagine doing business with anyone else. It’s a pleasure to work with him. More

Fast turnaround on getting my car inspected. The guy outside who took and returned my car was highly efficient and helpful. outside who took and returned my car was highly efficient and helpful. More

It was great working with Badis and team. He provided all detailed insights and was really helpful and getting the car quickly even after covid induced shortages. detailed insights and was really helpful and getting the car quickly even after covid induced shortages. More

We loved working with Kevin on our X5 purchase. Kevin made the sales experience extraordinary. We came from out of town with a specific X5 in mind. He has been in touch with me for 4 days, made sure the made the sales experience extraordinary. We came from out of town with a specific X5 in mind. He has been in touch with me for 4 days, made sure the vehicle is ready the day of arrival. I even paid a deposit to hold the vehicle. Even then, when we arrived, Kevin treated us like a new car sale, was very friendly, patient and spent close to 3 hours with us taking care of sale. Herb Chambers is fortunate to have Kevin as a team member. I strongly recommend him and will look to him again for future sales. More

They have The BMW I want. I think they do good service. But every time I call, and tell them what time I want the car that they rod me is ready, they agree. And when I get there the car is not there at t But every time I call, and tell them what time I want the car that they rod me is ready, they agree. And when I get there the car is not there at the driveway,and takes about 20 minutes to be found. And often I have to ask and someone tells me someone else had been asked to get it, and didn't. They may know cars, but they don’t know that people remember the last thing that happened in an engagement much more vividly than what went before. I always wish there were another BMW dealer as close to where I live, when I get intbthe car. More

Badis was excellent. He was very professional courteous and very responsive to all my questions. From the moment I stepped into the show room to the time I drove away in my X2. he was very helpful at ever and very responsive to all my questions. From the moment I stepped into the show room to the time I drove away in my X2. he was very helpful at every step in the process. He was also very knowledgeable of all hi-tech features and explained how they all work.Thanks again Badis More

Herb Chambers works hard to accommodate your needs whenever possible. The team in the service department work to satisfy its customers whenever possible. The team in the service department work to satisfy its customers More

Extremely Disorganzed , messy sloppy dirty ck in . It was a very unpleasant experience. They just lost my business for buying a new BMW a very unpleasant experience. They just lost my business for buying a new BMW More

The service was fine in that they did what they were supposed to do. But there were many issues: 1. They took 36 hours to change a tire that they told me they had in stock. 2. They told me my car w supposed to do. But there were many issues: 1. They took 36 hours to change a tire that they told me they had in stock. 2. They told me my car was being worked on and would be ready by 630. I arrived at 6 and told them. They told me they would let me know when it was ready before they closed. They closed without telling me leaving me stranded without a ride until an employee helped me get a loaner. 3. I complained the next day about 2 and no one seemed to care. So, while I’ve had good service in the past, this was awful service. Hopefully it is not predictive of future service. More

Sale agent very good from start to find the car and pick up the car too, up the car too, More