Herb Chambers BMW of Boston

Outstanding Came in for service and ended up buying a new car. The General Manager Melissa Steffy listened to my needs and delivered.My salesman Sam (mini cooper Came in for service and ended up buying a new car. The General Manager Melissa Steffy listened to my needs and delivered.My salesman Sam (mini cooper division) was delightful. More

Excellent experience I would like to say that Jing Lau made our experience buying and trading a car very easy and stress free, We were upfront with him and he was honest I would like to say that Jing Lau made our experience buying and trading a car very easy and stress free, We were upfront with him and he was honest and upfront with us. I would highly recommend friends and family to request Jing Lau, More

billing problem I was billed twice on my credit card for the extended warranty on 1/29/20 and as of 2/8/20 it has NOT been corrected so I have notified my bank to pur I was billed twice on my credit card for the extended warranty on 1/29/20 and as of 2/8/20 it has NOT been corrected so I have notified my bank to pursue this issue. More

really nice buying experiences Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to Really nice buying experiences. As an international student, Sheraz and Mohammed helped me a lot with leasing the car I like. They tried their best to get the best price and leasing plan for me, and other salespeople are also friendly in helping me to get my deal to be approved. More

Herb Chambers never fails to disappoint! Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I wen Every experience at Herb Chambers dealership I have had over the years shows true incompetence and lack of genuine card for the customers. When I went to pickup the car, GPS was not installed/updated so had to wait 30 minutes for that; everyone was more concerned with looking cool working at a BMW dealership then with addressing my concerns or providing clear answers. Jim never clearly explained that there is no remote starter which I said from beginning was a priority for me so that was a surprise also at pickup. Then he was more concerned with the next customer rather then sitting down with me and explaining car features (which luckily the BMW Genius staff did and did an awesome job). First thing Jim said when I came to get the car was I need $125 from you for the mats (which i forgot to include in the original deal) - seemed like that was the most important part of the process then going over car features or anything else. He also did not go over any additional features that i could add to the car, i actually had to mention some of them myself to get them. Instead the answer was - well what do you want to add? I want you to tell me all there is and then i would choose, but didn't seem like there was any interest in that. Omar was great but did not explain the various packages clearly, rather just said it's a no brainer to get the tire protection package for $2900... I am sorry but its not a no brainer for me, it's my first BMW and i don't know about it's tire quality. Besides, my friend has a brand new Cadillac CT6 and got his tire package for $900 (both of our cars cost the same). Giovanni said no German cars have remote starters, then said some of the new models have it, then said his X5 has it and showed it off to me proudly... again, I would have loved this info before i selected my vehicle. No one was rude but the general sense of total carelessness about customer needs and complete lack of clear communication was certainly overwhelming. It felt like making a profit and charging for everything was most important (could have thrown the all weather mats for free when they saw I was frustrated with numerous issues, but no, no one cared to do anything to make up for my frustrations). I work in a hospitality industry so I am more sensitive about treating customers with genuine care vs. with indifference. More

Very late response and very expensive This place is very bad. I sent my car there on Monday, and I've been calling them everyday for about a week, they gave me same answer every time that This place is very bad. I sent my car there on Monday, and I've been calling them everyday for about a week, they gave me same answer every time that they are still on progress. This location is also really expensive. Don't go to this place More

Great buying experience, Jasper and Nick did everything to make the purchase seamless. Would definitely recommend the dealership to friends and family. Great car a great price to make the purchase seamless. Would definitely recommend the dealership to friends and family. Great car a great price More

Caring and honest salesperson David was very helpful and sensitive to my needs. Not only did he explain the whole purchasing process well, he spent significant time orienting me to David was very helpful and sensitive to my needs. Not only did he explain the whole purchasing process well, he spent significant time orienting me to the new car. More

My experience overall was a fantastic one and I can honestly say I recommend anyone in the market for a BMW to come here. I have never experienced such a smooth and easy transaction and communication l honestly say I recommend anyone in the market for a BMW to come here. I have never experienced such a smooth and easy transaction and communication like this before Abdou Merrheb was very professional, easy to work with and very kind helping me make the decision of purchasing a car! I would also like to give Jasper Abreu some praise who helped with financing and warranty information. he was also very knowledgeable and quick with helping make the process as easy as possible! I would also like to praise Ajah Brown for helping with with setting up the appointment for me to come in and checking in to make sure everything is to my liking. The attention to detail from you all is unreal. I am seriously appreciative of this experience and will recommend you guys with the highest regard. Its because of people like you all that makes it worth coming to the dealership. Seriously every dealership should take notes and pointers from you all. Thanks once again and I hope to keep coming back for future purchases! More

Out of State Customer I was motivated to contact Herb Chambers BMW as a result of an add in the Wall Street Journal. I am pleased with my experience. I was motivated to contact Herb Chambers BMW as a result of an add in the Wall Street Journal. I am pleased with my experience. More