Herb Chambers BMW of Boston

Simply a great experience... What a great experience. This was our third new Mini purchase at Herb Chambers Mini BMW of Boston - this time with Samuel Hesketh-Tutton. Sam showed What a great experience. This was our third new Mini purchase at Herb Chambers Mini BMW of Boston - this time with Samuel Hesketh-Tutton. Sam showed such amazing knowledge of his products and an great understanding of what our needs were. We'll go back to Sam again! More

Great experience! Herb Chambers is the best when it comes to customer satisfaction and made my MINI purchase the best MINI experience yet...Samuel Hesketh-Tutton, my sa Herb Chambers is the best when it comes to customer satisfaction and made my MINI purchase the best MINI experience yet...Samuel Hesketh-Tutton, my salesperson was amazing and Omar made it possible to finance! Thank you Samuel and Omar! More

Mini car, Mega experience Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made Buying a car is awful, right? Not here. We were determined to buy, had appointments set at 3 dealerships -- and that was just on Day 1. We never made it to Day 2, or to Appointment 2 for that matter. This was mostly because of the low-pressure, high-engagement of our experience with Sam Hesketh-Tutton at Mini. He was patient, knowledgeable, nice. When we got a bit of cold feet committing to a purchase or lease of a new Counryman, Sam showed us a nice array of CPO cars and we found "Winnie." The experience was so positive, we bought a second Mini a year and a half later. Worth a look-see if you're in the market for a Cooper. More

EXCELLENT Had two pleasurable experiences with Sam Tutton from Herb Chambers Mini. He excels in every category of car sales!! MY HUSBAND OWNED SEVERAL CAR DEA Had two pleasurable experiences with Sam Tutton from Herb Chambers Mini. He excels in every category of car sales!! MY HUSBAND OWNED SEVERAL CAR DEALERSHIPS OVER THE YEARS AND NORMALLY DOES NOT THE WAY PEOPLE ARE TREATED ....ON THE CONTRARY HE WAS EXTREMELY PLEASE WITH EVERYTHING FORM START TO FINISH! More

Individual service Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. Service guys Mark and Matt are awesome! They understand the vehicle as well as our needs. I always feel as though I have a friend servicing my car. We drive into Boston from 25 miles out in the suburbs for the service we get at Herb Chambers Mini of Boston. Keep up the good work! More

Top notch experience This had to be the easiest car buying experience I ever had. Low-pressure, professional and quick and easy. Sam Hesketh-Tutton did a fantastic job w This had to be the easiest car buying experience I ever had. Low-pressure, professional and quick and easy. Sam Hesketh-Tutton did a fantastic job with every aspect of the sale and I would highly recommend anyone interested in a Mini to work with him. He answered all of my questions and was very accessible during the entire process. More

Always great service. Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notc Every time I need to come in I always get the best service from your Mini service department. The service advisors you have working there are top notch and always great to deal with. More

nice and patient Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. Very good service! Fast and professional experience. the people that worked with me was patient and fast. this is best service I have ever had. More

Complete lack of customer service at front desk. Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 min Service advisors were wonderful, but front desk service was very poor. Service was completed and paid for and then I had to wait an additional 45 minutes for my car. Front desk personnel did not tell me there would be a delay nor did they do anything to find the reason of the delay. There were at least 4 other customers waiting that long for their car, with no communication and no one was happy to say the least. Matt finally went and got my car. More

Terrific Experience I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my ap I bought my first MINI about 6 months ago. From start to finish, the whole experience was terrific at Herb Chambers Boston. When I arrived for my appointment, I met Sam Tutton. He listened to what I was looking for, educated me on the various models, and then worked with me to find something that would delight me. Mission accomplished, Sam! No pressure; just an overall fun experience. Thank you, Sam. I LOVE my MINI. P.S. Yes, I WILL be back for my first oil change. More