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Herb Chambers BMW of Boston

Boston, MA

4.8
2,428 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,428 reviews

November 06, 2019

Helpful and responsive From the start, Herb Chambers was helpful and responsive in addressing our questions and concerns. In particular, our salesperson Ali went above and More

by Lionel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seyed Ali Khadivar
November 06, 2019

X3 Lease Ahmed has been great to deal with from the start! He is friendly, jovial, and provides great customer service. He answered all questions during the te More

by BP
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Gonzalez
November 06, 2019

Rude service associates and lack of communication This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amo More

by BETH2630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

X5 service James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything More

by FITZGIBBON.SP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

BMW in for Service James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful ad More

by E.JANE.LEONARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

Bad customer service Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gibbons
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

1st time at Herb Preston in the sales department was knowledgeable, helpful and return my calls. Jasper in management was also knowledgeable but I felt like I was at More

by GEORGEANDLACEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Spitz, Jasper Abreu
November 04, 2019

Thanks, as always! Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure More

by GMHAMMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember the name of the first person I saw, but I definitely saw my regular Mini guy, Mark.
November 02, 2019

Straight talk, great service! I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an ho More

by JOHNSFACHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin and Matt Appleton
November 02, 2019

Service contract I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky a More

by DEEEZEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Desroches
2.0
This rating includes all reviews, with more weight given to recent reviews.
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