Herb Chambers BMW of Boston

Helpful and responsive From the start, Herb Chambers was helpful and responsive in addressing our questions and concerns. In particular, our salesperson Ali went above and From the start, Herb Chambers was helpful and responsive in addressing our questions and concerns. In particular, our salesperson Ali went above and beyond in transitioning us into a new Cayenne. More

X3 Lease Ahmed has been great to deal with from the start! He is friendly, jovial, and provides great customer service. He answered all questions during the te Ahmed has been great to deal with from the start! He is friendly, jovial, and provides great customer service. He answered all questions during the test drive for my wife and I, and after, on the phone and by email.. He made sure that the right car was located for us and we received benefit of the latest lease offer from BMW. He has since helped with floor mats to velcro stickers for the EZ pass sensor. He is a full service sales representative, whom I would recommend highly to anybody! Edwin is great at explaining all the features of the new X3, and is ready to help at any time! We have seen him twice. Ahmed and Edwin make a great pair! More

Rude service associates and lack of communication This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amo This is the third time I've received rude and disrespectful treatment from the service center associates. The service always takes a considerable amount of time-regardless of the type of service performed, and/or regardless of you're waiting in the waiting room. I had an especially rude experience with James, my advisor this week, and am seriously considering not leasing again with BMW due to these consistent issues. More

X5 service James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything James was great, really appreciated having the car ready when I got there. Very knowledgeable about what the car needed and the cost of everything More

BMW in for Service James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful ad James Gibbons is a great service manager! He always provides clear explanation of what is needed, expected timelines, etc. He also provides helpful advice on next service expected. So helpful! More

Bad customer service Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle Terrible service would never go back here they took long with my car 3 months and the advisor lied about calling my insurance company about my vehicle the managers did nothing to help More

1st time at Herb Preston in the sales department was knowledgeable, helpful and return my calls. Jasper in management was also knowledgeable but I felt like I was at Preston in the sales department was knowledgeable, helpful and return my calls. Jasper in management was also knowledgeable but I felt like I was at a used car lot in Florida. He put pressure to buy the $10000 maintenance package and when I settled on the $3000 package he was done . All of a sudden he had someone from the service department that was more important to talk too. Almost blow the deal Jasper if it wasn’t for such a nice car. More

Thanks, as always! Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure Everything was handled quickly, with good humor and full disclosure of what was needed, costs, and the like. Everyone in service is always a pleasure to work with, especially my Mini guys. My *only* suggestion is to turn down/off the TV in the customer waiting area - it's loud and most people seem to be on their phones or working in the "study carrels." But that is a very trivial concern. Mostly, I love visiting Herb Chambers for service! More

Straight talk, great service! I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an ho I brought my 2014 Mini Cooper S Clubman in for it’s annual check up! Had my oil change and summer to winter tire/rim sway out done in just over an hour, quick! Also got straight talk on issues related to my front end and brakes that will eventually have to be addressed, but thankfully not right now! More

Service contract I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky a I asked the management team for a copy of the 2 Service contracts purchased. Crickets. We have yet to receive. The negotiation process is clunky and makes the buyer fee used and no value. More