Herb Chambers BMW of Boston

do not waste your time with this dealership I have bought and leased 9 cars over the years but I have never seen such an unprofessional, rude and poorly organized dealership in my life, ever. I have bought and leased 9 cars over the years but I have never seen such an unprofessional, rude and poorly organized dealership in my life, ever. I leased a 2017 BMW and after 3 years I was expected to drop it off today. They called me literally 10 times to make sure that I set an appoinment with them to check out what they have in their inventory. I stated I was not interested in buying or leasing anytime soon but I could test drive one if it is ok. They set up a date/time for me to both drop off the current car and test one. I go to the dealership today and to my surprise they were not expecting me? They made us wait standing a good 20 minutes and some other sales person shows up. It can happen, maybe there was a misunderstanding right? The sales person takes us to his desk and asks me if I am leasing a new car with them today? I told him I own another car and I am not in a rush but like I mentioned to the lady over the phone I would like to test drive one. He mumbles something in the lines of like “Why did they take you to my desk?” and immediately leaves his desk. Like 10 minutes later he tells us to go with him and invites the “star of them all” Mr. Mark Lande. Mr. Mark Lande was rude since second one. The guy just “orders” me to wait standing while inspecting the car. No smile, no welcome gesture, nothing. Then he just goes to his desk and we follow him and suddenly he remembers to offer his chairs that are sitting idle around his desk. He does not talk, he just grunts and asks a couple questions to me with a very “rude” tone. Then comes the best part. He asks me if I want him to cancel the plates on the car and I said “Yes, please”. He then says “I don’t have to do this for you, you know that right?” ??? Then I ask him a question about the second key to make sure that he took note of that since on the lease pre inspection it shows as missing. The guy just starts yelling at me and tells me to check my mail. My partner and I look at each other in shock and after a few seconds I asked him why he was raising his voice? He starts yelling more and asks me “What is wrong with me?” and stands up and tellms to have a nice day. I guess once your lease is up you are not a customer anymore? Still even then nothing can justify Mark Lande’s behavior. It is plain rude and unprofessional. It looks like he needs some kind of anger management or professional help. In the meantime, I will make sure everyone stays away from this dealership and this guy. I will also make sure to follow up with his manager, and BMW North America so other folks don’t get the same treatment that I got. More

Nearly flawless Only issue I had is that I have to return to go over something’s with the “genius” who was sick the day I picked up my vehicle Only issue I had is that I have to return to go over something’s with the “genius” who was sick the day I picked up my vehicle More

Mini Cooper S 35,500 service. Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you in Mark as usual is a pleasure to work with. He is knowledgeable and if he does not know the answer he will find out and get back to you. He keeps you informed and provides options, More

Leasing my fifth BMW at Herb Chambers in Boston As usual, I was very happy with the sales department. This is the "FIFTH" BMW that I got from Herb Chambers in Boston, MA. I always had a wonderful As usual, I was very happy with the sales department. This is the "FIFTH" BMW that I got from Herb Chambers in Boston, MA. I always had a wonderful experience with the service department and sales department. My only comment is that it is very sad that an organization who hires such a wonderful people in its sales and service departments, hires people in its finance department who are not professional and above all know nothing about the finance and treating the customers. My sophomore students know more about finance that they do. My experience in the past dozens of years dealing with Herb Chamber in Boston is that the quality of the people in the finance department has gone done exponentially. The reason might be the good economy that the high quality people all got better jobs. More

Good Communication and EXCELLENT Service James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. A James Gibbons as always performed above and beyond the call of duty! He communicated with me and kept me fully informed on the care of my vehicle. As always Herb Chambers BMW Service shined!! More

Your Dealership = Your Staff My husband and I would like to recognize the following individuals for outstanding service: Abdou Merrheb who identified the vehicles suitable to our My husband and I would like to recognize the following individuals for outstanding service: Abdou Merrheb who identified the vehicles suitable to our needs and within our price range; Jasper Abreu who helped with financing and warranty information. My husband suffered a stroke 1 year into a 3 year lease and we lost a great deal of money due packages we purchased at the outset and by holding onto a vehicle that he could not drive for 1 yr of the 3 year lease. We approached the end of the lease unhappily for these reasons. In addition, our current financial circumstance is not what it was 3 years ago. However, my husband's aspirations for another BMW haven't changed. Due to Abdou's responsive, humanistic approach to customer service, we purchased a vehicle that my husband is proud to drive and that we can afford. Abdou was extremely supportive to us from the beginning to the end of the process and patient with my husband's language difficulties. With Jasper Abreu's help, we achieved an affordable monthly payment that provides adequate protection from unanticipated financial costs, whether mechanical or accident related. He also waited for us at the end of his shift one evening! The team effort between these two gentleman during the course of one week, along the efforts of Mark Lande at the conclusion, made the dreaded car purchase process one that I was happy with! Our experience left us with a good feeling about these men and, therefore, about the dealership! More

Great service and an amazing loaner car!!!!!!!! Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. Great service and a very quick turn around with repairs. Received a document which fully explained the issues with the car and the cost of each item. More

Super helpful and professional This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the follow This was a great experience. Would highly recommend the service team there. They took care of my flat, and since an oil change was coming the following week, squeezed it all in so I didn't have to do 2 trips! Even got me a LYFT to and from work so I couldn't be happier with this. More

Great experience! James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expect James has always been great to work with and provides a extremely high level of customer service. He is able to explain the process and manage expectation along the way as to what will happen and when. More