Herb Chambers BMW of Boston

Long Wait This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) This is the third time I took my car in for service and had to wait an extended amount of time. (Longer than 4 hours) More

Best service and Dealership Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top perfor Daniel (DanB) is amazing and an asset to the team, he always goes the extra mile and is poliet, friendly and in regards to his KPIs he is a top performer in my eyes and an outstanding performer. A and 5 star rating for him! More

Overall a good experience My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and My only complaint would be that for the second time, the pick up process was a bit of a nightmare--even though it wasn't crowded when I arrived, and I had sent a text in advance of my arriving, it took over 20 minutes to find/deliver the car. More

Fantastic service ! Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get Great service by the entire service team. Matt Krappe goes above and beyond. I would strongly recommend Herb chambers BMW to anyone that wants to get good quality service. More

Lots of hiccups Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after Bought a CPO 2016 x5 50i, dealership had 7 days to get the vehicle ready for pickup. Upon pickup, the car had no gas in the tank. Furthermore after getting up to highway speed the car began to shake violently as the tires were not balanced. The car also had a rejected inspection sticker as a battery replacement reset all the emissions data. After returning to the dealership the following Friday to get it checked out, the service team found that the tires had not been balanced and the right left rim was bent. They insisted on unbending the rim, and I had to persuade management to order a new rim, as I did not pay for a damaged rim when the car was purchased. They did get a new passed inspection sticker, but again after driving off the lot after service, the team still did not fill the gas tank as promised (even the service receipt said so), and I had to turn around and ask for them to complete the job. More

James Gibbons is great. Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out ho Very professional and understands that my time is very valuable. Appreciate his help always. Understood timing issues with pickup and figured out how to make it all work on a Saturday, no less. More

Mark Ravin Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. Mark always goes above and beyond to help the customers and he is the reason I return there for service. twenty five words minimum is not necessary. More

Caring service Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

Things never go smoothly Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. Communication around repairs wasn't very good. They did some work that I declined. They said they'd cover the cost of the unauthorized, which is good. But when I arrived, there was no record of this. Someone emerged from an office and said they would indeed cover it. So I got a free oil change, which is nice, but it feels a bit disorganized. Also, it often takes a very long time for the valets to get my car, like 30 minutes. Amazingly enough, sometimes it takes even longer than that. Note that in that amount of time, I can drive that far to competing dealers. More