Herb Chambers BMW of Boston

Mark and Hadi are excellent employees. Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always de Hadi was an excellent referral from Mark in your Service Department. I would like to express my deepest appreciation and support to Mark. He always delivers as a Manager in Service and was extremely helpful in the purchase of my new BMW from Hadi. After having tremendous difficulty with the auto mated sales function through herb chambers and speaking with many un-informed sales reps, who never knew who I was when I called or what car I was interested or didn't provide answers on stock numbers and availability, I finally called Mark and asked his assistance in identifying a knowledgeable and well-informed sales rep. Mark suggested Hadi. Hadi was pleasant, communicative, collaborative, and overall attentive throughout the entire sales purchase. During the sales cycle, he even needed to take a holiday and during that time he answered my emails and offered assistance. I told him I appreciate his responsiveness and didn't want to work with anyone else. If the car was not available when he gets back, we would just work to find another that met expectations. The relationship and the communication of the sale was more important then the actual car itself. I appreciate the time and dedication both of these employees delivered and hope that you share this positive review with them as well. More

Awesome!! Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend any Abdou was very helpful during my first visit for test driving my BMW. He helped me throughout the process and was very friendly. I would recommend anyone who is planning to visit the dealership to speak with Abdou. More

Had an oil change on my Mini. I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a p I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a place I look forward to spending time while my car is being serviced. Also, THANKS for ALWAYS washing and detailing my car!! Those are the services that set you apart from everyone else!!! Great people. Great place. Please don’t change. More

The lot attendants are very great The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything .Thanks so much guys. More

2009 MCS convertible service Had a fantastic time working with Matt Appleton and Rudy on my MCS for taking care of oil and sticker services and installing a strut brace for improv Had a fantastic time working with Matt Appleton and Rudy on my MCS for taking care of oil and sticker services and installing a strut brace for improving the steering. More

Not feeling great about how I was treated First we struggled to buy this used car. The sales people did not call when they said they would. They knew what price I wanted and when it finally First we struggled to buy this used car. The sales people did not call when they said they would. They knew what price I wanted and when it finally dropped to my price, I had to make the call even though I spoke with the salesperson the day before. Then there was a problem between the dealership and my insurance company that made us have to do this in 2 trips (which we didn't want to do since we have a long drive to get to this dealership). Then after realizing it was going to be 2 trips, we discovered the advertised wind deflector was missing. The salesperson said that the web page for the dealership has a section at the very bottom that says that they are not responsible for errors in their listing. Guess I should be happy it had 4 tires. I was disappointed (and almost walked away from deal) that the dealership did not take one from another vehicle and fix the listing on the website or offer me one at cost. Instead what I got was, nothing. I should have read the reviews of this dealership before spending $20,000 on a used car from them. I cannot recommend this dealership. More

Mark Ravin from mini was amazing! Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only custom Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only customer every time! More

Superb service Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Chambers Mini of Boston. It's a credit to Herb Chambers that he hired, and has retained, them. I am grateful to Mark, Matt and the service crew for eleven years of consistently superb service. More

no communication My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attentio My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attention based on the display in the vehicle and I also need a vehicle inspection Randall that was required during the inspection. I left my vehicle there and took a loaner vehicle. My appointment was for 7:15am on Wednesday, September 11, 2019. I called the service department later that afternoon to check on the status of my car. I did not get an update during that call but waited for my service tech. to call me back or email my the status. I finally spoke with the service tech and he advised me that the car needed other things repaired, I told him to go ahead and start the work. I was also told that I needed new tires because the treads were worn, I disagreed with the service tech. and told him to relook at the tires and my file because I had purchased new tires last year (2018). He came back to me and told me that the tech just did a look see on the tires and did not measure them. That I thought was unprofessional. When I finally got my car back the receipt said that the front brake pads were replaced, that's not what I had come there for. The explanation that was witten up in the report was that the front brakes was down to 5mm and the rear was at 7mm, which is strange to me because last year the rear break measurement was 6mm, so how can it be 7mm now????? My last complaint is that when they gave me my vehicle back they had not given me a complimentary car wash, I had to ask for it. They took the car back for the wash and after 45 minutes waiting for it no-one came to tell me the car was ready. One of the service techs came through the waiting room and made eye contact with me and asked me if I was all set, I told him I haven't heard from anyone since I sent the car back for a wash. He told me that it was outside all set, When I followed him outside he pointed to my vehicle which was behind another vehicle. Why didn't someone come and let me know when my care was ready????? More

James Gibbons is simply the best James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable reg James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable regarding my service requirements. He has gone above and beyond on several occasions and provided a great customer experience. As a customer of Herb Chambers for many years I appreciate the effort and the service teams performance. More