Herb Chambers BMW of Boston

leased a Mini Friendly staff but think there should be clarification upfront re the additional cost per month for a leased car regarding the glass/tires/repair etc. Friendly staff but think there should be clarification upfront re the additional cost per month for a leased car regarding the glass/tires/repair etc... I wasn't expecting another $100+ a month More

Wonderful!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!! Every time I get the work done there, the staff has been great and friendly! The work came out really satisfying and I would definitely recommend it!!! More

Efficient, customer oriented, effective service by Matt! Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers ef Matt has been a pleasure to work with over the past 3 vista. He understands what I need or am asking for and ensures he gets it donee and delivers effectively. More

Service Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here Awesome service and quality personnel I have had all my minis serviced here for the past 6 years I also tell all my friend mini owner to come here as well More

Amazing customer service! Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some other issues, they called me right away and provided me with a loaner. More

I appreciated the quick friendly service! The service area is located in a tight urban setting but the staff at Herb Chambers BMW/MINI of Boston provided exceptional services. I loved the UBER The service area is located in a tight urban setting but the staff at Herb Chambers BMW/MINI of Boston provided exceptional services. I loved the UBER pick-up and drop-off which was fabulous. I also appreciated the fact service and nobody tried to sell me anything which was refreshing. More

Unclear Expectations My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low milea My interaction started out on the wrong foot as I thought I had booked an annual tune up but wasn't yet eligible until mid-October due to my low mileage and timing from the last tune up. I took a day off from my busy work at Harvard University to get the car inspected. I could have done that across the street from my house at a gas station. It wasn't clear to me when I was alerted to make an appointment that it was for an inspection. Now I will have to come back next month again for the tune up. I know I was frustrated but didn't feel like it mattered that much when I expressed it. I know it wasn't James' fault that this happened either but my life is very scheduled and busy and I wasted a day off for an inspection. More

just about perfect From the time that I contacted HC BMW, we had excellent service from several different dealerships trying to find the car I wanted - finally found i From the time that I contacted HC BMW, we had excellent service from several different dealerships trying to find the car I wanted - finally found it in Boston - love it More

Mark Ravin No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary No one better than Mark Ravin. Customer service at its best consistently for the last 15 years I’ve done business there. He is exemplary More

Disappointed with the service I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and an inadequate and pathetic reason my entertainment system was not operating as expected. The technician wrote in his report that the problem I was having with the entertainment system had something to do with “MP3” files. Not only did he get it wrong, he got the problem seriously wrong. I got the impression that I was getting a diagnosis of the problem from someone totally unqualified to address the issue I was having. My expectations about service at HC BMW I guess was too high. My past experience has been very good. Stellar service provided by each person on the service Team. Again the conclusion that the service technician wrote in the service report had absolutely nothing to do with the problem I was having. If you check the report you will see his 3 word sentence. No one called me to get clarification about the problem with the entertainment system. . I’m still having the issue but I am hesitant to bring the car in again. It was a waste of time of my time. More