Herb Chambers BMW of Boston

Little help with the navigation system issue The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. The new BMW X5 has a navigation system issue, which is not resolved till now. It does not work properly, pointing to the completely wrong addresses. No-one at Herb Chambers helped with finding a solution. The car was taken in and given out from service in the exactly same condition. No next steps, no clarity on what needs to be done. More

Caring service Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. Purchasing a new car can be daunting, but Kevin worked hard to get the deal done. I'm happy to rec this dealership to others. More

Better phone service Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal ca Did not like phone reception. Consider brake complaint and long appt and suggested go elsewhere when I spoke up. Still do not believe brake pedal can go all the way to Floor in panic stop More

Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

Frustrating Sales Experience I don't even know where to start. I was in the market for a CPO BMW X1, and found two I was interested in at Herb Chambers. Ajah, the digital sales re I don't even know where to start. I was in the market for a CPO BMW X1, and found two I was interested in at Herb Chambers. Ajah, the digital sales rep sent me a list of ones they had available. I live in Providence, RI so I called her the evening before to make sure they were still available before taking an hour train ride to Boston on a Saturday. I was assured they were. When I arrived at the dealership, after over an hour train ride, I was told that both vehicles had been in fact sold SEVERAL DAYS prior. I nearly got up and walked out, but agreed to take a look at a few others they had available. I was shown one I liked, and the price was right so I decided to pull the trigger on it. I was aware of the B Pillar recall on the X1, but was assured by my salesman, it would take a week, maybe two at most to have the issue resolved. What followed was about a month of no car and just trying to get some sort of information from the salesman about what was happening, which was like pulling teeth. After a week I called to get a status update, my salesman said he would check but never called back. I called again the next week and got a vague "maybe end of the week". Never heard back. Repeated calls the third week went unanswered, but I finally got in contact with a sales manager who personally went to the service department to give me an update. Finally on Friday of the third week the recall work was done-- all that remained was to get the car registered. Monday went by with no update. Tuesday went by with no update. Wednesday morning I got ahold of salesman, but he never followed up on the status. Finally Wednesday evening I lost patience and asked to speak to a sales manager and threatened to pull the deal, since it had now been nearly a month with basically zero communication and seemingly little regard for customer service. To be fair, the sales manager Jano was extremely helpful and courteous, and promptly dealt with getting my car registered in Rhode Island the next day-- even going so far as to text with me after hours to make sure all the documentation was in order. Had I dealt with her this entire time instead of the salesman, I would be giving this dealership a 5 star rating. I want to be clear that I know that getting recall parts is largely outside the dealership's control. My issue was the complete lack of communication from sales. This was a huge purchase for me (for anyone, actually), and to be left in the dark for nearly a month, and for it to get to the point I had to repeatedly go to a sales manager to get some sort of update is completely unacceptable. When I did finally take delivery, the car was spotless, drives like a dream and I couldn't be happier with the vehicle itself. It's just too bad it was such an ordeal to get it. I know dealerships make little money on CPO vehicles, but after this experience I will not be going back to them for service (where they do actually make money). More

Mini Cooper purchase Great service, responsive staff. I purchased long distance and took a train to pick up the car. They made it very easy. Sam answered all my question Great service, responsive staff. I purchased long distance and took a train to pick up the car. They made it very easy. Sam answered all my questions promptly. More

First service of new vehicle Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner we Was really quite unhappy with the overall service.and will be going to another dealership to have my car serviced and maintained. requested a loner well in advance but when I arrived there were no loners left. When I picked up my car after it was serviced the warning light was still on had to wait additional time to find out why the warning light was activated. In addition one of the issues I had with the car was never fixed. More

Easy to schedule, easy to work with, accurate estimate I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarif I used the online scheduling feature and was able to pick a time and a date that worked best for me. Prior to my arrival, I had some questions/clarifications and the service manager was very quick to get back to me. During the day, I received texts and emails through out the day with a link to an easy to use system to select or decline additional services that were required/recommended. Made payment online as well, and when I showed up, my car was clean and ready. Excellent professional service department. More

Thank you! I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark I always have my appreciation to all wark done, attitude and professionalism!!!!!!My special thank you for all MINI advisors, wspeccialy Matt A., Mark R. and Chris !They are doing an outstanding job! More

Sales Need Professional Training Extremely rude and unprofessional sales person. Wonder how he got hired at this location by such a premium brand. What a disgrace to the brand. Se Extremely rude and unprofessional sales person. Wonder how he got hired at this location by such a premium brand. What a disgrace to the brand. Service team is always pleasant to work with. Not a reflection on the service team. They are great. More