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Herb Chambers BMW of Boston

Boston, MA

4.8
2,400 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,400 reviews

July 22, 2019

procrastinate FOREVER Paid warranty extension while i bought the car, want to cancel the plan after i change my mind. Been 5 months now, i still cannot get the cancellation More

by Kwong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mohammed Omar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Herb Chambers BMW of Boston responded

We are very sorry that your experience with us has not been better. If you could please contact Nicole Aponte at your earliest convenience, she will assist you with this. She can be reached via email- naponte@herbchambers.com or phone (617) 731-1700. We look forward to getting this resolved for you. Thank you

July 03, 2019

Excellent service Thank you Jing for your excellent service! I bought two cars from Jing and had a very good experience with him! I would highly recommend as its alaway More

by Jimmyfunes11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau
July 01, 2019

My experience, my journey, and my BMW My Experience, my journey, and my BMW When trying to express one's personal engagement with just a few sentences, it’s quite tricky. The staff of More

by Rome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jano Letaif
June 28, 2019

Professional / Top Level Experience Kevin Bugbee was a true and honest professional and made the process of ordering a BMW simple and efficient. Every step of the process was taken care More

by J. Freed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2019

lack of capacity for service While we like our BMW (our second), the service at Herb Chambers in Boston is impossible. They lack the space to store the cars and so you can wait m More

by disatisfied with service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Ganey
June 24, 2019

Great experience I just bought my first ore-owned car. Kevin Bugbee walked me through the process going out of his way to make sure all my questions were answered and More

by Lifeisgood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2019

The Very Best I have been a customer of Herb Chambers BMW Boston for years despite the fact that I am from New York City. A good Bostonian friend introduced me and More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jano Letaif, Tomasz Szafranski
June 21, 2019

Excellent Experience I had a very good experience buying my BMW at Herb Chambers. Kevin did a world class job at providing excellent service. I would highly recommend buyi More

by Jonathan N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
June 17, 2019

Candid/No Pressure Decisions I have been renting cars from Herb Chambers BMW and Kevin Bugbee since 1998. I have had nothing but positive experiences with Kevin Bugbee. I have l More

by GJABMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2019

Kevin Bugbee is the Best!!! I have leased 4 BMW’s and recently purchased an x2 from Herb Chambers of Boston. My first lease experience was working with Kevin Bugbee and I have ch More

by NorMor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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