Herb Chambers BMW of Boston

"Nothing exists without relationship" (Einstein) After struggling for 3 weeks with an Audi dealer over the untimely death of my Q5 (Timing chain tensioner failed and destroyed the motor) and left fee After struggling for 3 weeks with an Audi dealer over the untimely death of my Q5 (Timing chain tensioner failed and destroyed the motor) and left feeling battered and unappreciated, my wife and I found ourselves in the Herb Chambers of Boston showroom looking for an X3. We immediately felt that we stepped into a new world of car dealerships. We were greeted warmly--listened to, respected, and valued. Rich Baldani helped us through the range of decisions, took the time necessary, and made sure we felt valued and important. It was a great experience. Rich cares more about building a relationship with you than actually selling a car. Finally, Moustafa guided us through the business end of the process with grace and humility. He is an interesting and compelling man with a deep intelligence and compassion. HC of Boston is an island in the rouge seas of car dealerships--I would highly recommend this dealership for BMW sales. More

Excellent Change Very satisfied with the help in purchasing a new BMW. My salesman helped me every step of the the way while making my decision. He even came in on h Very satisfied with the help in purchasing a new BMW. My salesman helped me every step of the the way while making my decision. He even came in on his day off to make sure I was satisfied. More

Excellent Customer Service and Experience with James Ahern My husband and I were in the market for a new car. The first dealership we visited was BMW and we met James Ahern. James took his time in explaining a My husband and I were in the market for a new car. The first dealership we visited was BMW and we met James Ahern. James took his time in explaining all the details of the different vehicles and took us on multiple test drives. We fell in love with the X1 but wanted to keep our options open to other brand vehicles. James never pressured us into buying a BMW, he simply let us know he was there when we needed him in the future. I really like that about James. A lot of dealerships are pushy and make you feel like you are just another sale but not James. He made my husband and I feel special and he always took his time. In the end, because of James' professionalism and compassion, we purchased a BMW X1 and we are so happy with our vehicle. It's a beautiful car! Thank you James Ahern for making our experience so special! More

Really great experience I came into Herb Chambers BMW to test drive a used car. Ahmed Jabrane was really helpful and patient with me. He not only showed me the model I was in I came into Herb Chambers BMW to test drive a used car. Ahmed Jabrane was really helpful and patient with me. He not only showed me the model I was interested in, but also lined up other similar cars and was able to help me evaluate the pros and cons of various options. I ultimately ended up going with a different car but I will definitely contact Ahmed again when I'm next in a market for a BMW. More

Excellent Dealership I purchased a new x1 from James at Herb Chambers BMW this weekend and it was a very pleasant experience. James had outstanding knowledge of various BM I purchased a new x1 from James at Herb Chambers BMW this weekend and it was a very pleasant experience. James had outstanding knowledge of various BMW vehicle models and helped me to make an informed purchase. He was also upfront with his pricing; allowing me to avoid the dreaded haggling process. I definitely recommend this dealership to any potential buyer! More

Can't help for new car after getting ayear or two for defect My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality a My BMW side panel discoloured on one side after a year or two.. dealer fixed once but discolouration came back.. very bad impression for car quality and dealer service experience! More

Above and beyond. From my first test drive with Kevin to the first service appointment for my new 3-series, the experience I've had at Herb Chambers BMW of Boston has b From my first test drive with Kevin to the first service appointment for my new 3-series, the experience I've had at Herb Chambers BMW of Boston has been nothing less than premium, top shelf. Kevin is engaging, patient, entertaining, informative, and has changed the way I perceive humans who happen to sell cars. The personal investment I've experienced from Kevin, and others at HC, has given me confidence that I'm always in trustworthy hands. Well done. The way a car dealership SHOULD be. More

Best Experience Ever! This is the first BMW I've ever leased, and working with Kevin Bugbee has been an absolutely positive experience. He's a great listener, understands This is the first BMW I've ever leased, and working with Kevin Bugbee has been an absolutely positive experience. He's a great listener, understands what's important to the customer, and demonstrated both patience and tenacity throughout the entire process. His tenure with the dealership is also to be respected and valued from the consumer level. More

Consistently excellent! I have been working exclusively with Herb Chambers Boston BMW--Kevin Bugbee in Sales and the entire Service Team for over 20 years. They are knowledge I have been working exclusively with Herb Chambers Boston BMW--Kevin Bugbee in Sales and the entire Service Team for over 20 years. They are knowledgeable, experienced, professional and passionate about customer service. I have been driving BMWs for 40 years and working with Herb Chambers BMW since I returned to Boston in the early 1990s. I recommend them to everyone I know. More