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Herb Chambers BMW of Boston
Boston, MA
2,401 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,401 reviews
April 23, 2019
Best customer service Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He Chris has been a great service advisor for my Mini Cooper! He has an outstanding customer service! His service always starts with a warm greetings! He made me feel as a part of a Herb Chamber’s family! I really appreciate his advice and skilled suggestions! More
by Yohannes
Employees Worked With
Chris Armstrong
April 23, 2019
Amazing People and Service I had a great experience buying my second Mini at Herb Chambers. I was lucky to work with Brian Epstein both times. He is knowledgeable, diligent and I had a great experience buying my second Mini at Herb Chambers. I was lucky to work with Brian Epstein both times. He is knowledgeable, diligent and helpful, and made the sales process transparent and smooth. I highly recommend working with Brian if you are thinking about buying a Mini. More
by canguru
Employees Worked With
Brian Espstein
April 22, 2019
No fuss car buying experience Jing is the man. He made the experience seamless and accommodated all of my needs in getting the car. He's very knowledgeable and worked very hard to Jing is the man. He made the experience seamless and accommodated all of my needs in getting the car. He's very knowledgeable and worked very hard to make sure that all of my requests / bargains are met. Good guy to spend a couple hours with too during your car search process. More
by jvb2131
Employees Worked With
Jing Lau
April 22, 2019
Outstanding customer service Kevin was extremely knowledgeable about my car options and explained them in detail. He was kind, helpful and efficient and made sure all of my quest Kevin was extremely knowledgeable about my car options and explained them in detail. He was kind, helpful and efficient and made sure all of my questions were answered!! He went above and beyond with a smile!! More
by Pat
Employees Worked With
April 21, 2019
Horrible customer service Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so- Customers beware!!! I went into the shop this past Monday just for an oil change. Regardless of the two hour wait I was told I still waited. The so-called complimentary car wash and vacuum when you bring in your car for service, it never even happened! But I did not complain or make a big deal out of it. When I got home I noticed that my front wheel had been damaged. I had my wheels professionally painted two weeks ago so I know that they where in perfect condition when I brought in my car. I have parking everywhere I go and don’t need to street park anywhere for me to have done anything to them! One of the wheels had been scraped and a big piece of the paint had been chipped off as well as damaging the wheel. After calling the dealer multiple times and leaving multiple messages with various people, who told me the shop would takes responsibility that the manager would get back to me. I have not heard from anyone whatsoever. Every time I called, I was told they would respond for the damage they caused but no one has try to communicate themselves to me. I do not recommend the shop to anyone as they are unprofessional and irresponsible people and do not take responsibility for the damage they caused!!! More
by Falvizures
Employees Worked With
Cant recall names
April 20, 2019
Great Sales and Follow Through I had previously purchased several vehicles at this dealer and was very satisfied with the experience. I reached out to Kevin, my sales advisor from I had previously purchased several vehicles at this dealer and was very satisfied with the experience. I reached out to Kevin, my sales advisor from before, to find a vehicle and, within a week, he had located a vehicle, setup a viewing and test drive, and completed the deal. The knowledge, professionalism of the sales advisor, coupled with the support and professionalism of the organization - from reception, service, finance and support makes it a genuine and "fun" experience. More
by TJP
Employees Worked With
April 19, 2019
Great Job Sales to Service Before I came to Herb Chambers my experience in buying a car was no better than picking one up from a vending machine. TOTALLY DIFFERENT with Herb Cha Before I came to Herb Chambers my experience in buying a car was no better than picking one up from a vending machine. TOTALLY DIFFERENT with Herb Chambers! Sheraz worked patiently with me to find just the right car at the right price. His communications were excellent. I found a beautiful black 440xi that has been a joy to drive. When I had some minor service issues I brought it to Kyle and he worked with me to get them resolved. One issue was minor but fairly difficult to resolve. I felt strongly that he heard me and was working hard to solve my issues. They restored my faith in good customer service and I remain a happy customer. I'll buy my next car from them, no question. More
by kennyd
April 16, 2019
Great service advisors I have worked with both Chris Armstrong and Mark Ravin over the past few years. They are the best service advisors over the several dealerships I've h I have worked with both Chris Armstrong and Mark Ravin over the past few years. They are the best service advisors over the several dealerships I've had my Mini serviced across the U.S. over the past 9+ years. 5 stars! More
by Mini
Employees Worked With
Chris Armstrong, Mark Ravin
April 15, 2019
Excellent Great dealership ! Kevin is knowledgeably, friendly, accommodating. He has always provided great service I have used him for years and would highly r Great dealership ! Kevin is knowledgeably, friendly, accommodating. He has always provided great service I have used him for years and would highly recommend him to anyone buying a car. More
by Zekis
Employees Worked With
April 14, 2019
Hadi Eslami, personable and always available to help. I've been leasing BMWs with Hadi for over 10 years. I've always found BMWs to be amazing cars to buy but I also need to know that I will get great ser I've been leasing BMWs with Hadi for over 10 years. I've always found BMWs to be amazing cars to buy but I also need to know that I will get great service as well. Hadi has definitely delivered on all levels. He knows what cars are the best fit for me and understands what I look for in the style and performance of the vehicle. If there's ever a problem, he makes himself available to follow through and get it resolved as quickly as possible. I really rely on my car so this really means a lot to me. I will continue to lease with Hadi in the future. More
by Zdriver10
Employees Worked With
