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Herb Chambers BMW of Boston
Boston, MA
2,381 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,381 reviews
September 29, 2018
Great service Jing was extremely helpful with the entire process. This is my second time leasing a BMW and I have to say Jing made the experience a lot better. He Jing was extremely helpful with the entire process. This is my second time leasing a BMW and I have to say Jing made the experience a lot better. He work to get us a good offer and was very dedicated. I would recommend him to any of my friends or family members. More
by Andy
Employees Worked With
Jing Lau
September 25, 2018
Feeling taken care of thanks to Jing Lau So far this is my second experience buying a BMW. I had the most enjoyable experience with Jing. He was honest, personable, and relaxed. I was able t So far this is my second experience buying a BMW. I had the most enjoyable experience with Jing. He was honest, personable, and relaxed. I was able to make an informed decision financially while choosing a car I would enjoy the most. Jing was extremely knowledgeable and the whole experience was actually fun. I was able to find my car and be driving in it two days from each other. I want to thank you Jing, and I will buying my cars from you from now on! Please do yourself a favor and request to work with Jing, either first time buyer or an experienced buyer.... He is the man. See you in a few years Jing. More
by Kmil110
Employees Worked With
Jing Lau
September 24, 2018
She made it possible. skip all the other BMW dealerships and go straight to Herb Chambers if you would like to save time for yourself. Before we purchased our car, I proba skip all the other BMW dealerships and go straight to Herb Chambers if you would like to save time for yourself. Before we purchased our car, I probably contacted all the other BMW dealerships in New England. If I had to compare, our Herb Chambers BMW experience was exceptional. Special thanks to Jano Letaif and Ahmed Jabrane. More
by Ali Akar
September 23, 2018
Excellent experience all around - both sales and finance Kevin was knowledgable, professional and demonstrated a strong understanding of what I was looking for. I purchased a car I had no interest in. We dro Kevin was knowledgable, professional and demonstrated a strong understanding of what I was looking for. I purchased a car I had no interest in. We drove several and Kevin suggested I drive the X3 which I has hesitant about. The drive and the car exceeded my expectations. He knows his cars and his customers. More
by Susan
Employees Worked With
September 22, 2018
Excellent customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from whe customer service. Higor my service rep was extremely kind and clear. I drive 45 min to Herb Chambers Boston when I have a dealer 15 min away from where I live. Thank you Higor. More
by Teak
Employees Worked With
September 21, 2018
SERVICE MANAGERS The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go The service department is a disaster. The service manager, James Gibbons, is unhelpful. He is also condescending, arrogant, and rude. I have had to go there due to the recalls on my BMW 330XI. Otherwise, I use an independent service shop where "condescending, arrogant, and rude" are not descriptive. Well done, James! Now I have another good story to tell regarding not only the incompetence of the Service Departments MANAGERS but also how Herb seems to employ only real schmucks (look up the origin and use that) who check their ethics at the door. From the customer who " allegedly" paid, Charla More
by Charla
Employees Worked With
September 09, 2018
Great customer services My aunt and I went into dealership of BMW x3 coming out from Lexus. It was big change for her. She was very eager to get grey color. Unfortunately the My aunt and I went into dealership of BMW x3 coming out from Lexus. It was big change for her. She was very eager to get grey color. Unfortunately the dealership didn't have the grey in stock. Jing was great looking at all inventories and got us the color we like. We are very happy. He has great customer service and would recommend to all my friends and family. More
by carrie yung
Employees Worked With
Jing Lau
September 06, 2018
Amazing experience Jing was nothing short of amazing! He was so comforting, knowledgeable and patient. He answered every question we had and was always willing to work w Jing was nothing short of amazing! He was so comforting, knowledgeable and patient. He answered every question we had and was always willing to work with us to help us find the right car that best suited us. More
by K. Atayde
Employees Worked With
Jing Lau
August 27, 2018
Great dealership experience! My boyfriend and I came in to lease a new BMW X5 and had a top notch experience from start to finish! Everyone was extremely friendly, provided great My boyfriend and I came in to lease a new BMW X5 and had a top notch experience from start to finish! Everyone was extremely friendly, provided great advice, and we came away with just what we wanted! I would highly recommend Herb Chambers BMW of Boston. More
by jillscangas
Employees Worked With
Jing Lau
August 26, 2018
buying a used BMW Being in Europe we bought our used BMW X1 only via internet and phone. The car was as promised and shipped to our place in MA on time. Perfect and nic Being in Europe we bought our used BMW X1 only via internet and phone. The car was as promised and shipped to our place in MA on time. Perfect and nice dealing with Mrs. Letaif and Mr. Banos. We can recommend the cooperation and would buy a car again with Herb Chambers. Ruediger Schmitz More
by schmitz
Employees Worked With
Jano Letaif, Miguel Banos
