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Herb Chambers BMW of Boston

Boston, MA

4.8
2,394 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,394 reviews

June 06, 2017

Best Experience Ever! This is the first BMW I've ever leased, and working with Kevin Bugbee has been an absolutely positive experience. He's a great listener, understands More

by DanaKatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Dana! It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to share. It is great to know that you enjoyed working with Kevin, we think he's the best too! Thank you for your business and we look forward to welcoming you back in the future. Best, Melissa Steffy, General Manager

June 01, 2017

Consistently excellent! I have been working exclusively with Herb Chambers Boston BMW--Kevin Bugbee in Sales and the entire Service Team for over 20 years. They are knowledge More

by michael maynard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Miscioscia, Nick Mitrano, Chris Anslono, Moustafa Hamouda
Jun 01, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Michael! I really appreciate your feedback on working with Kevin and the rest of the team all these years. We trust you are enjoying your BMW and we look forward to the opportunity to serve your automotive needs for many more years to come! Thank you for sharing your story. Best, Melissa Steffy, General Manager

May 31, 2017

Always a pleasure! It's always a pleasure to do business with Herb Chambers BMW of Boston. I especially like working with Kevin Bugbee for his personal attention he giv More

by mpelle01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Herb Chambers BMW of Boston responded

Thank you for the five-star review! We're so happy to hear that Kevin was able to assist you with your leases. Kevin is a real asset to our team and I know he will be glad to see your kind words. Thank you for your business and we look forward to assisting you again in the future! Best, Melissa Steffy, General Manager

May 31, 2017

Gets the job done This is the second vehicle I have purchased through Kevin Bugbee. As a busy professional, it is refreshing to work with someone who understands your More

by lmolar62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Herb Chambers BMW of Boston responded

Thank you so much for your feedback on your recent experience. We work very hard to make sure that we deliver a quality buying experience that exceeds expectations and Kevin is a true testament to that. Feel free to stop in anytime if you need assistance reviewing any of the features on your BMW, we're always happy to help! Best, Melissa Steffy, General Manager

May 30, 2017

Consistent satisfaction Kevin Bugbee exemplifies consistent excellence and a devotion to customer satisfaction. I have worked with Kevin on new car purchases for 20+ years. More

by CarBuyer17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you! I am very pleased to hear that Kevin provided you the world-class guest experience and found your perfect car. We are happy to have earned your business once again and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! Best, Melissa Steffy, General Manager

May 30, 2017

Best New Lease Experince So Far I just leased a new BMW X5 through Kevin Bugbee and the experience was stress free! From the early notification of the pending end of lease, to the More

by ddoyle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you! I'm pleased to hear that Kevin made your purchasing experience a memorable one and took excellent care of you. We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new BMW X5. Best, Melissa Steffy, General Manager

May 30, 2017

Knowledgable, thorough and friendly Kevin has been leasing BMWs to my wife and I through Herb Chambers for years now. He understands the inventory and features well. He takes time to More

by 12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for your time and recommendation. We truly appreciate hearing feedback from our customers! I'm so happy to know that Kevin was able to provide you and your wife with such positive experiences. Your satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Best, Melissa Steffy, General Manager

May 29, 2017

World class new car experience yet again Kevin Bugbee calls me 3 months earlier than my lease end and we go through the pros and cons of turning the 435i convertible in. He also goes over in More

by chinorao14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your experience with Kevin. It is great to know that you found him to be so friendly and accommodating. I will be sure to let Kevin know that you spoke highly of him. Thank you for these kind comments and we look forward to your next visit! Best, Melissa Steffy, General Manager

May 25, 2017

Very please!! James Ahern is the best salesman, my husband and I are very very happy with James. I would recommend James to all my friends. He has a lot of patient More

by MyCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Ahern
May 26, 2017 -

Herb Chambers BMW of Boston responded

I'm so pleased to hear that you and your husband enjoyed working alongside James. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Melissa Steffy, General Manager

May 22, 2017

Very professional I had very nice experience getting my new car here. Ahmed is my client advisor, provided detail usage of each little feature of my car. From test driv More

by paulPandaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. I'm so happy to know that your visit reflects that, and that Ahmed was able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

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