Herb Chambers BMW of Boston

Excellent Service James Ahern is a fantastic salesman. My wife and I came in with a lot of ideas and James worked with us, very patiently, and was able to work with us James Ahern is a fantastic salesman. My wife and I came in with a lot of ideas and James worked with us, very patiently, and was able to work with us to get us the car we wanted. I felt I got a very fair price for my new X1, and I don't feel I was pressured at any point. I feel James went above and beyond in providing exceptional service. More

Turning in Leased Car I had the most positive experience I have ever had dealing with the lease/purchase/exchange of a car today. I had to return my car because the lease I had the most positive experience I have ever had dealing with the lease/purchase/exchange of a car today. I had to return my car because the lease was up and Kevin Bugbee was beyond helpful and made sure my personal interest was a priority. He educated me about different options and made me laugh in order to help with what I have felt to always be a stressful situation - anything at a dealership. There aren't enough positive things I could say about Kevin. Herb Chambers BMW is worth going to and is worth five stars simply because he is there. More

Exceptional service Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longe Chris was fantastic. I arrived early and was taken immediately. Chris told me about a recall and made sure it was done. Since the work took longer than anticipated, the car was delivered to my home the next day at the exact time that was promised. All the maintenance work was done very well. Chris even figured out a way to do some repair work that cost me less than anticipated. More

James Ahern James at the BMW boston dealership was a pleasure to work with. He listened to our demands and requests very patiently and gave us a very fair price f James at the BMW boston dealership was a pleasure to work with. He listened to our demands and requests very patiently and gave us a very fair price for our new BMW X3. There were no pressure tactics and no passive aggressiveness from any of the employees at the BMW showroom. It was a really nice experience working with both James and Nicole (Finance). James was pretty new to the showroom but gets extremely high marks for his customer obsession and professionalism. We drove all the way from Natick to get this car and we haven't been happier. More

Turning a negative to positive We came to the Herb Chambers Commonwealth Ave store originally due to a used BMW 328xd that we found via the internet. We made and appointment to loo We came to the Herb Chambers Commonwealth Ave store originally due to a used BMW 328xd that we found via the internet. We made and appointment to look at the car and drove 2.5 hours from our home in New Hampshire to see it. On our arrival we were informed that the car we were scheduled to see had been sold the day prior and "someone should've called you." Ahmed Jabrane was given the unhappy duty of breaking this news to us even though it was not his issue. From that moment he went the extra mile to make us feel welcome and to search for a solution. Within a couple of days he located an even better used car for us and took us through the purchasing process. He made us comfortable and worked every detail in a thoroughly professional manner. We have never had a finer car buying experience. Ahmed has been attentive to our needs and anticipated things we had not thought of. I would return to him without question to purchase another car or to recommend him anyone considering a BMW. We have BMW dealers in New Hampshire, but I would by-pass them in order to again do business with Ahmed. He took a rather painful uncomfortable situation and made it right--he made it better than right. Ahmed Jabrane is a great asset to the Herb Chambers family, and I would urge that he be recognized for the skilled client advisor that he is. We will long be grateful to Ahmed for turning our negative experience into something more than just positive. He got us into the finest car we have ever owned. More

Daniel Blash I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each I have been coming to BMW of Boston for the past couple years and it seems to get better with every visit. The service team does an excellent job each and every time. I am especially pleased with my most recent service advisor, Dan Blash. As a new employee to this department, I was impressed with his customer service and professionalism. I learned that he was formerly a service tech so I am not surprised by his wealth of knowledge about the vehicles. Dan also went above and beyond by staying an hour after the department closed for the day just so that I could pick up my car before the weekend. Examples like this separate a five star dealership/service center from the rest. Dan is a great service advisor and should be highly valued by his employer. More

Excellent experience. Sheraz Sheikh was an outstanding sales associate. No pressure, complete information and knowledge, and friendly. An absolute pleasure to work with. Th Sheraz Sheikh was an outstanding sales associate. No pressure, complete information and knowledge, and friendly. An absolute pleasure to work with. This is the way auto sales should be everywhere. More

Very Satisfied Would Recommend Purchased my BMW 528i on March 3rd,2017. Just want to leave a quick note of gratitude. Mohammed Omar was my sales specialist, he is super professional Purchased my BMW 528i on March 3rd,2017. Just want to leave a quick note of gratitude. Mohammed Omar was my sales specialist, he is super professional and welcoming! He found me the car I wanted! Justin Shin in their finance department is a super star! VERY SATISFIED customer. Team of professionals went to work for me and I walked/drove out of there very happy. Thanks Omar and Justin for all your prompt and professional help--Diana 528i More

Experience was good The service was good. There were a lot of details that needed to be sorted out and the sales person was helpful and polite and seemed to move as quick The service was good. There were a lot of details that needed to be sorted out and the sales person was helpful and polite and seemed to move as quickly as possible. There was a miscommunication on what time the car would be ready for pick up, so there was about 45 min wait. In the end all was fine. I would recommend this dealership and the salesperson. More