Herb Chambers BMW of Boston

First Class Service I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service an I purchased 3 BMW's from Herb Chambers BMW. The service team have been fantastic. Nick Mitrano, Senior Service Advisor, provides fantastic service and never misses anything. He is very smart as well. Matt Krappe, Service Director, provides First Class service. He is a true professional and extremely knowledgable as well. Matt and Nick always get the job done right the first time. I recommend to any BMW owner to get their cars from this dealer and their service! Nick Lagas and Jano are excellent sales team members and are fantastic in their roles. More

"Another GREAT experience" Abdelhak F. Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me Thank you Ahmed for your professionalism and assistance. Almost 1 year after I purchased my car with Ahmed, he is still follows up and even helped me during my latest maintenance appointment....That's what I call continuous and AWESOME customer service!!! "Shokran = Thank you" my friend. More

Great Experience with Kevin! I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable I recently turned in my X1 at Herb Chambers at the end of the lease term. Kevin helped me throughout the whole process and was extremely knowledgeable and personable. His customer service was out of this world! He made the process simple and painless. Great experience with him at Herb Chambers More

Simply Terrific! I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year I just want to tell you how great it is to have the support of great service staff! I have used your service department "emergently" twice this year for tires as the streets of Boston are pretty unforgiving on them. I am a nurse that does urgent home visits to frail elders and I was on duty. I had a pesky nail stuck in my rear tire and I needed a new one "stat"! Chris hooked me up super speedy, super helpful and more importantly just super nice!! I was in and out in a jiffy and got back on the road to see patients. Thank you, thank you, thank you!!! More

leasing of new vehicle Working with Ahmed Jabrane to get my new vehicle was an excellent experience. Ahmed is great at communication and making sure the process goes smooth Working with Ahmed Jabrane to get my new vehicle was an excellent experience. Ahmed is great at communication and making sure the process goes smoothly! More

Very Positive Experience I was treated very professionally by everyone I interacted with and I’m driving the vehicle I set out to by. Special thanks to Omar (Sales) and Jeff I was treated very professionally by everyone I interacted with and I’m driving the vehicle I set out to by. Special thanks to Omar (Sales) and Jeff (Client Advisor)! More

Painless experience. Negotiated my lease over the phone and Giovanni and my rep Roberto Kelly were fantastic. I negotiated my lease over the phone and told them exactly what I was looking for and what my budget Giovanni and my rep Roberto Kelly were fantastic. I negotiated my lease over the phone and told them exactly what I was looking for and what my budget was. They delivered and found the 530 I that I wanted. I was approved by BMW Financial as I submitted the credit app via email. When I arrived to pick up my new BMW the car was waiting and registered. I was in and out of the dealership within 1 hour. By far the best car buying experience that I’ve had and have bought Mercedes and other high end vehicles in the past. No dealership comes close is customer service that BMW of Boston. More

Above and Beyond James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and w James made it clear from the get-go that he was committed to solving the issues. He also has a very close relationship with my warranty company, and worked with them to cover repairs that it probably would not have been covered otherwise. He is responsive, empathetic, kind, and goes above and beyond at his job. He is absolutely one-of-a-kind, and I understand why he is in such demand, because it's hard to find people like him who care so much. He is truly amazing, and if you have the opportunity to work with him, you are in for a treat. His kindness understanding, and empathy as a human being, sets him apart from others, and he is truly the type of employee that BMW needs and deserves to attract people who are my age. As a young person, this type of customer service is incredibly impactful, and it makes the difference between a customer and someone who go somewhere else. I will never take my vehicle to another service location, simply because I value James, I value his integrity, and I value his work ethic. He cares about me, and even though this is something that he does everyday, he never forgets that each individual car is a part of someone's life. And that is truly what makes the difference. He is amazing, hand I hope that he goes very far. BMW, if you ever read this, please give him a shout out. This man deserves the world, he has better in your organization and generated revenue and repeat customers selflessly hand without fail, and he is the type of person they you need better your business, and To grow. James is the one, James has the vision, and James has the understanding of the industry, to really make a profound difference on all the lives that he touches. You are lucky to have him as an employee, I am lucky to have him as a service advisor, and I really hope that you realize what a valuable contrubitouoin he makes to your organization; James brightens the day of everyone, he shows empathy and compassion and understanding, have realizes that every situation is different. In all, he recognizes that humanity of everyone else, and people appreciate that. I will never buy another vehicle from a dealer other than this, and I will never have another service of visor other than James. Yes changed my outlook on the brand, and you are beyond lucky to have him. More

AHMED IS THE BEST This is my fourth car with Ahmed in over 10+ years. He is the best and now takes care of any and all of my friends and family. I highly recommend Herb This is my fourth car with Ahmed in over 10+ years. He is the best and now takes care of any and all of my friends and family. I highly recommend Herb Chambers, and specifically Ahmed. More