Herb Chambers BMW of Boston

Great communication about what was wrong with my car and what it would take to get it fixed. what it would take to get it fixed. More

I had a wonderful experience at this dealership working with Kevin Bugbee! The opposite of "high-pressure" sales. He was completely knowledgable, listened carefully to everything I said and was patient i with Kevin Bugbee! The opposite of "high-pressure" sales. He was completely knowledgable, listened carefully to everything I said and was patient in answering my questions. I have previously dreaded the whole car-buying experience, but this was completely painless and surprisingly easy. It was a total pleasure working with him. I will definetly not hesitate to work with Kevin again and have already recommended him to my friends. More

Easy buying experience, quick purchasing, great responsiveness. The team did their best to make sure I was taken care of at every step. responsiveness. The team did their best to make sure I was taken care of at every step. More

Efficient service. Good amenities. I really appreciated the Lyft service, it made getting back and forth from the dealership much easier. Good amenities. I really appreciated the Lyft service, it made getting back and forth from the dealership much easier. More

I’ve been a customer at Herb Chambers BMW for over 20 years. The main reason for my loyalty over all of these years has been because of my salesperson, Kevin Bugbee. He consistently provides the ultimat years. The main reason for my loyalty over all of these years has been because of my salesperson, Kevin Bugbee. He consistently provides the ultimate in customer service every time I call or walk through the door. Since the day I purchased my first BMW, he has made sure that all of my interactions at Chambers BMW have been flawless. His attention to detail goes way beyond the purchasing process. I’ve purchased many cars over the past several years from different dealerships, but I have yet to find another salesperson that comes close to the service experience that Kevin provides. He is exceptional at what he does. More

Kevin is Amazing! !!! He goes above and beyond for his customers! I’ve purchased 3 X7’s with Kevin and he knows exactly my style and taste. Kevin laps circles around ot !!! He goes above and beyond for his customers! I’ve purchased 3 X7’s with Kevin and he knows exactly my style and taste. Kevin laps circles around other sales guys!! He is always running around pleasing everyone to the fullest! No matter what time of the day if you reach out he answers you right away whether at work or not! When working with Kevin he makes you feel like you are top priority, that’s the best Customer Service anyone can get! Kevin is and always will be my go to guy! Kevin again thank you for going above snd beyond I love my new 2023 X7!!! See you in a year! Gina T More

I was able to quickly make an appointment. The dealership provided a loaner, and made the necessary repairs fast, within 2 days. Overall, great service! The dealership provided a loaner, and made the necessary repairs fast, within 2 days. Overall, great service! More

I’ve taken my car to several BMW’s across 3 different states, and this is the first bad experience I’ve had. My car went in for very routine (few hours worth) work. I had to reach out for updates about m states, and this is the first bad experience I’ve had. My car went in for very routine (few hours worth) work. I had to reach out for updates about my car every step of the process. I finally called on day 3 to check if my car was ready and was told that it had been for days (why didn’t anyone tell me?). On top of this, I got in my car and within a day or two noticed some white smoke coming from my engine. After some searching, I discovered that my coolant was completely empty - it was 100% dry! The fact that no one noticed or told me about this is pretty unfathomable. Overall, just a really poor experience with BMW. More

Always a great experience. I trust James Gibbons when it comes to my x3 car service.. I trust James Gibbons when it comes to my x3 car service.. More

Great experience, Marcus made everything smoothe and easy! He followed up with me and provided good service. I would buy a car here again! easy! He followed up with me and provided good service. I would buy a car here again! More