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Herb Chambers BMW of Boston
Boston, MA
2,388 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,388 reviews
September 30, 2022
Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More
by Olga P
Employees Worked With
September 29, 2022
Just purchased a car from Sheraz at BMW Boston. Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service More
by M-240
September 27, 2022
BMW Boston (Herb Chambers) did an outstanding job or repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car f repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car for multiple days an multiple visits. BMW Boston fixed all the issues in a day with no drama or excuses. They are a pleasure to work with. More
by mark.regan
September 26, 2022
Had a great experience with Herb Chambers BMW of Boston. All cars were fairly priced. Great customer service by (Jasper Abreau - Sales Manager and Jing Lau - Sales Rep)…they were both very professional and All cars were fairly priced. Great customer service by (Jasper Abreau - Sales Manager and Jing Lau - Sales Rep)…they were both very professional and helpful. More
by mayuraboosa
September 22, 2022
Rude service rep deceptive pricing and runs off customer s if they don’t comply with the shake down s if they don’t comply with the shake down More
by Jpj7330
September 22, 2022
Excellent customer service from salesman Hadi Eslam. Attention to detail at every step of the process Attention to detail at every step of the process More
by John
September 22, 2022
My first experience with this dealership and it could not have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove servic have been more pleasant! From that initial phone call with setting up service to car being dropped off -everything was absolutely white glove service! I live in NY and have had BMW’s for the past 15 Years- this was by far the easiest and most accommodating experience having my car serviced! Thank you to the team who helped! More
by martinisantonella
Employees Worked With
samik
September 21, 2022
An excellent service experience- friendly, courteous, fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. fast and high quality. This dealership can be trusted to diagnose and fix any problem you have with your BMW. More
by Satisfied Customer
Employees Worked With
September 20, 2022
Matt Krappe is the best Service Manager around! He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends He treats customers like they are his own family members and they keep coming back to Herb Chambers of Allston and buying cars. My family and friends are so glad we know him and have complete trust in him to have our BMWs serviced. He is also very knowledgeable about mechanics and maintenance providing cost effective and excellence advice. I hope Matt is my Service Manager for many years to come! More
by NanceeRothenberg
Employees Worked With
September 16, 2022
Superb customer support and excellent service. Juli was above and beyond. Will highly recommend BMW Juli was above and beyond. Will highly recommend BMW More
by Nsarri
