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Herb Chambers BMW of Boston
Boston, MA
2,401 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,401 reviews
May 25, 2022
Great. Easy. Fast. Efficient. Trust. Longtime customer and for good reason. Abdou is great.to deal with. Easy. Fast. Efficient. Trust. Longtime customer and for good reason. Abdou is great.to deal with. More
by Michael
May 22, 2022
From start to finish thee dealership was a problem. I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said I had my car towed there and knew I’d arrive close to or after they close (6pm) I asked for a loaner or rental. They said they had neither. They said they arranged for a Lyft and that someone would be there after hours. I never received notification for Lyft confirmation and when I arrived at the dealership with the tow truck no one was there except a sales rep. I knocked several times at the door he ignored me. He eventually came to the door. I explained the situation to him and also explained that I lived 50 miles away. He told me “I don’t arrange Lyfts”. Again explained to him that I was now stranded in Boston. “I don’t do Lyfts and I’m going home.” I had to call a friend to come from Southern Mass. to drive to Boston and give me a ride home. I was stranded there until 9pm. Until my friend arrived. I spoke to a service rep the next morning, explained the situation to him, he sent me to his managers voicemail. The manager never called me. But a service rep texted me. Essentially telling me that there was nothing they could do. He then sent me a screen shot of the Lyft reservation. I told him I never received it. He then told me that the sales rep was not responsible for anything. I told him that if I were in the sales reps position I would have at least offer to call the service rep to get some info regarding the situation with the Lyft. I later got a half hearted apology and “the manger will speak to the sales person for NOT THINKING OUTSIDE THE BOX”. Good customer service is outside the box thinking. When I picked up the car i also met with resistance from my service rep, questioning what I was saying about the problem with the car. Overall, very unhappy with the poor customer service of Herb Chambers of Boston. Once the sale is over, so is the customer service. More
by Improv808
Employees Worked With
May 22, 2022
Great location, extremely knowledgeable and nice people who show respect for the customer. Vey nice people, Badis was a pleasure to work with. who show respect for the customer. Vey nice people, Badis was a pleasure to work with. More
by dmackinnon121
May 18, 2022
Prompt, professional response to service requirements. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. Sam was knowledgeable and responsive. Everything was done timely. Car returned clean and in great shape. More
by Jim
May 15, 2022
Herb Chambers gave us excellent advice about which BMW model to lease. We are very happy with our choice. model to lease. We are very happy with our choice. More
by johnmboyles
Employees Worked With
May 13, 2022
Setting up service appointment and a loaner was extremely easy. James in the service department is always accommodating! easy. James in the service department is always accommodating! More
by Lyuregina
Employees Worked With
May 02, 2022
Service was very good. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. My appointment was right on time and Samir kept me informed throughout the process. The Lyft option for going home and coming back was very welcome. Nice perk! More
by joan.shafran
Employees Worked With
Samir in service
April 30, 2022
Nick helped me order my new 3 series quickly and made the 4-month long wait as bearable as it could be, communicating with me throughout the process. He was just excited as me to see the my new baby arrive. 4-month long wait as bearable as it could be, communicating with me throughout the process. He was just excited as me to see the my new baby arrive. I will definitely be back to buy cars from Nick in the future. More
by chicks2011
April 30, 2022
Kevin Bugbee is an excellent and knowledgeable salesman who represents Chambers Motors BMW very well who represents Chambers Motors BMW very well More
by Mfrieze
Employees Worked With
