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Herb Chambers BMW of Boston

Boston, MA

4.8
2,401 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,401 reviews

April 29, 2022

I have been communicating with Matt Krappe when I have service questions about my bmw 3 series and he has been very helpful. Not only is he detailed in his email, his response time is great! I typically d More

by Lucrf716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing this wonderful feedback! We're happy to hear that Matt always provides you with such excellent service and we'll be sure to pass along these kind comments to him. Thanks for being a Herb Chambers BMW of Boston customer. We look forward to serving you next time!

April 27, 2022

Badis, was super helpful over at BMW not only with my purchase but also teaching me all the commands in the car. I would highly recommend him to anyone looking for a car. More

by Sanderson Nascimento
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Apr 27, 2022 -

Herb Chambers BMW of Boston responded

We appreciate your wonderful feedback and can't wait to share it with Badis! Thank you for trusting Herb Chambers BMW of Boston with your business and please don't hesitate to reach out if we can be of service again in the future!

April 24, 2022

Badis was amazing to work with, he was responsive to all my questions and very on top of everything throughout the whole ordering process. By far the best dealership experience I've had, all the way from or More

by alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Apr 26, 2022 -

Herb Chambers BMW of Boston responded

Wow, we're so happy to hear this, Alex! Thank you for trusting Badis & the Herb Chambers BMW of Boston team with your business. We hope we have the privilege of working with you again in the future!

April 22, 2022

Recently brought in my BWM for service and had a fantastic experience with Jurell at Herb Chambers BMW or Boston. Jurell was super communicative, friendly and provided great service. Highly recommen More

by Zharamba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jurell Benton
Apr 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share this wonderful feedback! We're happy to hear that Jurell provided you with excellent service and we'll be sure to share these kind comments with him. Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

April 22, 2022

Hadi is simply a pleasure to work with. He is a consummate professional and simply a great person as well. He has made the process of buying multiple vehicles over a number of years a breez More

by G Fisher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Herb Chambers BMW of Boston responded

Thank you for trusting Hadi & the Herb Chambers BMW of Boston team with your loyal business! We're grateful for all of your support over the years and look forward to your next visit!

April 21, 2022

I just had my service done with Henrique. I actually had to follow up with him immediately, after I thought I had my service done with someone else, I’m very glad that I did. He is very profe More

by maratantonyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Herb Chambers BMW of Boston responded

Mara, we are so pleased to hear that Henrique and the team at Herb Chambers BMW of Boston can take great care of you! Thank you so much for your kind words!

April 19, 2022

Prices are WAY too high! Blah, blah, blah, blah! The demand that the comment is 25 words is infuriating! More

by Georbenn1887
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Daniel Blash
Apr 21, 2022 -

Herb Chambers BMW of Boston responded

Hello - thank you for sharing your experience. I'm sorry to learn we didn't provide you with a better experience, and if you wish to discuss this further, feel free to reach out. Thanks, Melissa Steffy - General Manager - msteffy@herbchambers.com

Apr 23, 2022 -

Georbenn1887 responded

I am not particularly price sensitive, but the service prices I paid on my last visit were high enough to get me to consider exploring my non-Herb Chambers BMW purchasing and servicing options. I will let you know what I find. Additional complaint: I paid about $135,000 for my 750. About $7,000 of that price was for "no flat" tires. You can check the record, but I think I have replaced at least six tires, paying a price between $600 and $750 each time. I have also needed to pay towing charges several times because this "magnificent machine" does not include a spare tire! My conclusion (politely stated): "No flat" tires are not well suited for the pot holes in New England. Several months ago I explored the possibility of trading in my car for a new car and learned in that process that the trade in value at Herb Chambers would be decremented several thousand dollars because the car has "no flat" tires. May I be so bold as to assert that charging me a premium for "no flat" tires when I purchased the car and then trying to "penalize me" for buying them when I am buying my next car is not a good way to build customer loyalty.

April 15, 2022

Brad, the service consultant, was very helpful and communicated with me effectively about when the car would be done and be picked up! More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Michael
Apr 19, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback, Christina! We're happy to hear Brad took excellent care of you and we'll be sure to share these kind comments with him. Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

April 12, 2022

We had a great experience working with Badis. He is knowledgeable and responsive and made our buying process easy. I would highly recommend working with him! More

by J88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Apr 12, 2022 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to recommend Badis at Herb Chambers BMW of Boston!

April 11, 2022

Badis was a pleasure to work with -- he's very responsible, shoot it straight, and kept me updated every step of the way as my wife and I bought our first car. Would absolutely work with him again More

by Franklin Yang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Apr 12, 2022 -

Herb Chambers BMW of Boston responded

Hi Franklin, thank you for taking the time to share your experience working with Badis at Herb Chambers BMW of Boston! We appreciate you as a customer and look forward to seeing you next time!

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