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Herb Chambers BMW of Boston

Boston, MA

4.8
2,402 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,402 reviews

February 28, 2022

The service department treated me well as a tow in first time customer, they kept me updated with time of arrival of parts and when repairs would be completed, and the repair was completed for the quoted am More

by danvitekhinckley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

We do our best to keep our customers informed and cared for, so we appreciate the feedback and for coming to Herb Chambers BMW of Boston for your service needs! Thanks again!

February 28, 2022

Phenomenal service experience. The car was fixed earlier than anticipated and at a completed price that was less than anticipated. Competent and pleasant staff. If you need your More

by chukker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julieth, Daniel Blash
Mar 02, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful review! We appreciate you trusting the Herb Chambers BMW of Boston team with your vehicle and hope to see you again next time!

February 25, 2022

This was one of the most pleasurable car buying experiences I’ve ever had and I worked with Abdule More

by ktcurrywatson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdou Merheb
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

We take pride in our customer service and are thrilled we could make your experience great! Thank you! - Herb Chambers BMW of Boston

February 25, 2022

Badis is knowledgeable and customer focused. He works efficiently to help the customer reach a decision and provides options to help them choose the right product for them. I bought an M340 More

by andrewhearns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

Hi Andrew, thank you for taking the time to share your experience working with Badis at Herb Chambers BMW of Boston! We hope you enjoy your BMW M340!

February 25, 2022

Hadi is the reason that I have continued to lease from Herb Chambers BMW. He has always been so helpful. More

by Lisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Herb Chambers BMW of Boston responded

Hadi and the Herb Chambers BMW of Boston team are glad your lease experience went well! Thank you for rating us five stars, Lisa!

February 24, 2022

Joel in Service in terrific and easy to deal with. I was very impressed with the communication and promptness that he and the other employees showed More

by kinross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
Feb 25, 2022 -

Herb Chambers BMW of Boston responded

Thank you so much for the wonderful feedback! We're thrilled to hear John & the team provided you with such excellent service and we hope to see you again next time here at Herb Chambers BMW of Boston!

February 23, 2022

Speaking only of Matt Krappe who runs the service department, I can say that I will not bring my cars anywhere else for service. More

by woodsy.nyles
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
Feb 24, 2022 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience working with Matt at Herb Chambers BMW of Boston! We're honored to have you as a loyal customer!

February 23, 2022

Herbs chambers of Boston’s impeccable customer service is second to none. Badis the sales agent really took care of me, the transaction was seamless in every way from the inventory selection of my new car to More

by Olan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Feb 24, 2022 -

Herb Chambers BMW of Boston responded

Thank you for the fantastic feedback! We're happy to hear Badis took such wonderful care of you during your recent visit and we'll be sure to let him know how much you appreciate his awesome service. Thanks for choosing Herb Chambers BMW of Boston and please don't hesitate to reach out if there's anything else we can do for you!

February 23, 2022

I came in to take a look at a specific vehicle and when it did not meet my expectations Badis did everything to find me another vehicle that was exactly what I wanted. I’m very pleased with the level of se More

by AnnikaK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badis Boussetta
Feb 24, 2022 -

Herb Chambers BMW of Boston responded

Hi Annika, thank you for sharing your experience working with Badis at Herb Chambers BMW of Boston! We appreciate your service, and look forward to seeing you next time!

February 22, 2022

Very friendly, fast, knowledgeable with excellent customer service. Julieth was a pleasure to work with - extremely helpful and responsive. She went above and beyond to help facilitate the process an More

by SMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julieth Pineros
Feb 23, 2022 -

Herb Chambers BMW of Boston responded

We're glad to hear it! We appreciate your great feedback and five-star rating! Our team looks forward to seeing you next time!

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