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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,044 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,044 Reviews of Herb Chambers BMW of Boston - Service Center
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August 05, 2025
Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! I trust Matt implicitly. His service is exceptional! More
by cindypaisner
Employees Worked With
August 01, 2025
Another amazing service experience at Mini of Boston! They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, tran They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, transparent and took excellent care of me-from getting me a fair price to setting me up with a loaner. Happy camper! More
by Lorraine
Employees Worked With
Dan Mahoney
July 31, 2025
This was probably the worst service advisor I ever came across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor se across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor service she has provided, I took the incident management and hope the right guardrails are put in place to monitor calls and screen employees before hiring. Although I’ll be honest I don’t have a lot of faith in the management either, because although the manager was polite and helpful he was certain that there cannot be racism among the same skin color completely ignorant to the fact that racism can exist in different forms including colorism, ethnic identities, nationalism, etc.. but what can one expect from a service center manager, he did his best including trying hard to dig call records between me and Julieth but could not find them. More
by Roh r
Employees Worked With
Julieth Pineros
July 30, 2025
Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas. service! Relaxing atmosphere in waiting areas. More
by llm2248
Employees Worked With
July 22, 2025
This is the best customer service in automotive. Mark in Mini does everything possible to ensure that the customer is taken care of and is the most honest service provider in automotive. Mark in Mini does everything possible to ensure that the customer is taken care of and is the most honest service provider in automotive. More
by Chris Heeley
Employees Worked With
Mark Ravin
July 22, 2025
Higor was an excellent service rep and the dealership delivered as promised on timing and cost. delivered as promised on timing and cost. More
by Gmktpelletier
Employees Worked With
