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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,079 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,079 Reviews of Herb Chambers BMW of Boston - Service Center
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October 04, 2025
Service Dept is the best ever! compared to other dealers, the best service dept is due to the manager Matt Krappe … he is the only reason I bring my car for service at Chambers… compared to other dealers, the best service dept is due to the manager Matt Krappe … he is the only reason I bring my car for service at Chambers… More
by Jtp952
October 03, 2025
I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More
by ptguy2966
October 02, 2025
Julieth was excellent in the service department Very helpful, friendly and professional Stayed in contact with updates regarding the work on my car helpful, friendly and professional Stayed in contact with updates regarding the work on my car More
by Port
Employees Worked With
Julieth
October 02, 2025
Competitive prices, great service and professionalism. They don’t try to push anything, they will show you what needs to be done and you decide what to do next. Higor does a fenomenal job. They don’t try to push anything, they will show you what needs to be done and you decide what to do next. Higor does a fenomenal job. More
by Afigueroabruce
Employees Worked With
October 02, 2025
Excellent service by maintenance team, notably Higor in the service department. We have been taking our BMW to them for 15 years the service department. We have been taking our BMW to them for 15 years More
by jwjolley
Employees Worked With
October 02, 2025
Outstanding customer service. Responsive and thorough. Great communication while your car is in the shop. Responsive and thorough. Great communication while your car is in the shop. More
by Mdeeljcd
Employees Worked With
September 30, 2025
Took my car to change the brakes. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. More
by Lily Salehi
September 27, 2025
Dan was very helpful. He was able to get me in the next day for a brake fluid check. When I was there, he was very polite and respectful. He was able to get me in the next day for a brake fluid check. When I was there, he was very polite and respectful. More
by tattoo.euj
Employees Worked With
Dan
September 25, 2025
Excellent communication and flexibility during repair process. They provided me options and were patient as we worked through them. process. They provided me options and were patient as we worked through them. More
by JC Alchemst
