Herb Chambers BMW of Boston - Service Center

Awesome experience , took my x5 to Boston BMW for new tires(very reasonable price) . Plus i like them to take a look at my back seat issue, that keep making noise. I have taken the car to the sudbury BMW tires(very reasonable price) . Plus i like them to take a look at my back seat issue, that keep making noise. I have taken the car to the sudbury BMW four times for this issue, they pretty much say we cannot reproduce it after i explained to them where the noise mostly came from. Standard answer 4 times. Then Samik from BMW service agent took care of it, after i explain to him the same symptoms - He pretty knew what should be checked out. LIke where i pin down to where the issue is, they fixed the AirBag pillar and adjusted the seat lock. Noise is gone. Matt K (i believe he is the manager) and Samik are very good and know their BMW , plus very friend and willing to resolve my issue. Because of them , I am going to start to bring my car there even it will take me an hour to get to boston. This is how you win and keep customers with the brand. Good job Samik and Matt. thank you More

Prompt service. They live up to their commitments and address any problems quickly. Sammi was most helpful! Thank you. They live up to their commitments and address any problems quickly. Sammi was most helpful! Thank you. More

Every person I dealt with acts in a very professional manner They are a first class operation manner They are a first class operation More

Service manager Henrique in bmw Boston always excellent excellent excellent … loyal customer ARMEN and Vahe excellent excellent … loyal customer ARMEN and Vahe More

Attentive, prompt, proactive service. Higor kept me informed throughout the servicing of my car, and ensured I took advantage of all available discounts and promotions. Video inspecti Higor kept me informed throughout the servicing of my car, and ensured I took advantage of all available discounts and promotions. Video inspection of my vehicle was a nice touch, as was the car service home and then back to the dealership. More

James Gibbons is an excellent service advisor. He provided excellent customer throughout the entire processs He provided excellent customer throughout the entire processs More

James Gibbons is the best, explains things clearly and is on time and responsive to customer needs. on time and responsive to customer needs. More

A very professional and satisfactory experience. Everything was explained and preformed. Will definitely continue with herb chambers… Everything was explained and preformed. Will definitely continue with herb chambers… More

I have been a customer of Herb Chambers BMW of Boston since 2015. My relationship with my service advisor Higor Texiera has always been a wonderful experience. I really appreciate the updates on the sta since 2015. My relationship with my service advisor Higor Texiera has always been a wonderful experience. I really appreciate the updates on the status of service on my BMW, including update texts and videos of the servicing work in progress, as well as Higor's expert responses to any questions I may have regarding service recommendations. It is important for me to have a good relationship with my dealership and the team has always been responsive to the exceptional care of my BMW. More

The crew are very Courteous; keep customers informed, reasonable priced for the service, and nice waiting area. reasonable priced for the service, and nice waiting area. More