Herb Chambers BMW of Boston - Service Center

As usual, the service is fabulous, and I would recommend when in nead of service when in nead of service More

Ease of making online service appointment whe get email saying service is needed per computer saying service is needed per computer More

They gave me dirty car , inside full of tech dirty shoes the entire interior was greasy the entire interior was greasy More

I brought my BMW in for an oil change. It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses serv It was recommended I replace the cabin air filters and perform complete vehicle check service by service advisor Joel. If not performing theses services they could not reset my service soon light on my car. I was charged $220 for the cabin air filter replacement service . I mentioned I had not driven the car much and didn’t think it was necessary and asked to keep the old filters. Turns out the old filters (given to me) were pristine and did not need be replaced (at least 95 % life left). A good service technician would have said not necessary and saved me the $220. I don’t know what complete vehicle check service was as it was not completely explained to me but I wanted the service light off so I did it. That cost me $246.18. I went in for an oil change and left with $602.94 charged on my AMEX. First Time not a happy customer! May have to go elsewhere for future service needs, More

James is always really helpful and is reachable during the day for status reports! This is so important the day for status reports! This is so important More

Higor was cooperative and made sure that my car was repaired to my satisfaction. He didn’t try to talk me into things I wasn’t ready to do; and went out of his way to get the job done as we had agreed. repaired to my satisfaction. He didn’t try to talk me into things I wasn’t ready to do; and went out of his way to get the job done as we had agreed. Very professional! More

Very professional, friendly and quick. The video inspection and detailed explanation of the work that was going to be done was very helpful! The video inspection and detailed explanation of the work that was going to be done was very helpful! More

Clean modern facilities. Friendly knowledgeable staff. Very comfortable atmosphere. Best knowledge of BMW product in the New England region. Been going there for over 20 Friendly knowledgeable staff. Very comfortable atmosphere. Best knowledge of BMW product in the New England region. Been going there for over 20 years and have bought more than a dozen cars there. Would not want to go anywhere else. More

I find that this dealer provides excellent service and makes the appropriate recommendations about what my car needs. makes the appropriate recommendations about what my car needs. More

As usual, Service advisor, James, went out of his way to be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hard be helpful. Service manager, Matt, does an astounding job in running the Department. I bring my three BMWs here and since 2007, when I bought a hardtop convertible that still runs great, I’ve always been happy with the quality of the service. More