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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.7
860 Reviews

860 Reviews of Herb Chambers BMW of Boston - Service Center

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July 04, 2021

Service was great. company and employees were able to detect our issue of the car and fix immediately. Also offered a rented car for use More

by tommymacymarlene
Recommend Dealer
Yes
Employees Worked With
Samik
Jul 06, 2021 -

Herb Chambers BMW of Boston responded

Thank you for the positive feedback about your recent visit to Herb Chambers BMW of Boston!

July 04, 2021

Outstanding service! Attention to detail! Personable staff! Extremely courteous! Honest regarding repair issues! Hi got and James are the best! Pan More

by pan vokonas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Herb Chambers BMW of Boston responded

We’re glad we could deliver a 5-star experience, Pan! Thanks for choosing Herb Chambers BMW of Boston!

July 03, 2021

Service is excellent. They keep cars in tip top shape. Oil change and other printing services are on par with independent garages in terms of cost once out of warranty. They are meticulous and inspect ev More

by Dgk2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Herb Chambers BMW of Boston responded

Our goal is to provide top-notch customer service, and I am glad to hear that our team has shown you their commitment to this. If there is anything more we can do for you please come back and see us any time! Take care!

June 27, 2021

Brett and team were quick and efficient in servicing my car. The whole experience was amazing. The team quickly found maintenance related issues in the car and were able to fix them all within a day. They More

by sudo101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
Jun 29, 2021 -

Herb Chambers BMW of Boston responded

It means so much to hear our team gave you such excellent care! Thank you for the five-star rating! We look forward to seeing you at your next appointment! - Herb Chambers BMW of Boston

June 25, 2021

Great service. Personal touch. Always very satisfied. I bring my BMW and Mini More

by Annmcmackin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your confidence in Herb Chambers BMW of Boston, and for your business. We are thankful to have you as a customer.

June 23, 2021

Higor Texeira is a superb service relationship manager. Very efficient, responsive and helpful. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Herb Chambers BMW of Boston responded

Thanks for your support, Bill! We will pass along your kind comments to Higor!

June 19, 2021

Outstanding Customer ServiceI brought my BMW X5 last Outstanding Customer Service I brought my BMW X5 last June 2020 and I was pleased with the service Dep. Thanks to Matt who is always provided an exce More

by louayawadh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Herb Chambers BMW of Boston responded

It means so much to hear our team has provided you with such excellent care over the last year! Thank you for the great five-star rating! We look forward to seeing you at your next appointment! - Herb Chambers BMW of Boston

June 18, 2021

I bring my BMW in yearly for Herb Chambers to maintain, and the service is always done on time with high quality. I appreciate Higor as a service rep, he always explains the details of the services to be More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Herb Chambers BMW of Boston responded

Frank, This is so great to hear! Thank you! - Herb Chambers BMW of Boston

June 10, 2021

Exceptional service. Sam was informative, knowledgeable and on par with every step of the process. Herb Chambers Boston will become my dealership of choice. Thank you. More

by bgubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Dias
Jun 10, 2021 -

Herb Chambers BMW of Boston responded

We appreciate the great feedback about Sam and our team! Thanks for your business, from all of us here at Herb Chambers BMW of Boston and we'll see you next time!

June 08, 2021

Higor was great to work with! Would highly recommend him! Only negative was the delays with getting the detail work done. Thank you......car looks good. More

by Jhcosb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Herb Chambers BMW of Boston responded

Thank you for your feedback! We're glad you had a great experience working with Higor and we greatly appreciate your patience throughout the process.

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