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Herb Chambers BMW of Sudbury
Sudbury, MA
2,261 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury
1. State of the art facilities to better serve you, our customer.
Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s.
2. New Vehicle Selection
We have the largest selection of BMW models in New England.
3. Pre-Owned Vehicle Selection
Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company.
4. Experience
With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer.
5. Ordered to Your Specifications
Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it.
6. Service Loaner Vehicle Program
When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in.
7. Factory Trained Professionals
Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle.
8. We are here for you
BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour.
9. Award Winning Customer Satisfaction
An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 5:00 PM
Sunday Closed
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Showing 2,261 reviews
March 28, 2026
The sales team, especially Nana, Ken, and the delivery specialist David, made me feel at ease and were very efficient. specialist David, made me feel at ease and were very efficient. More
by Anaisebenjamin
March 28, 2026
It is rare to find a level of service that remains consistently excellent over time, but Wilson Dowridge at BMW of Sudbury manages to exceed expectations every single time. As a Senior Client Advis consistently excellent over time, but Wilson Dowridge at BMW of Sudbury manages to exceed expectations every single time. As a Senior Client Advisor, Wilson brings a perfect balance of deep expertise and a personable, low-pressure approach. Whether you are navigating a complex transaction or just looking for honest advice on a vehicle, he handles every detail with incredible professionalism and care. He truly understands the value of a client’s time and goes above and beyond to ensure a seamless, high-touch experience. If you are looking for someone who is knowledgeable, transparent, and genuinely invested in your satisfaction, I cannot recommend Wilson highly enough. He is a true asset to the BMW of Sudbury team. More
by Daniel F.
March 23, 2026
Evan was fantastic to work with! He was transparent and kind. We couldn’t have had a better experience! He was transparent and kind. We couldn’t have had a better experience! More
by Elizabeth Waterman
March 23, 2026
We worked with Elchin as we evaluated if a X7 or X5 was the best fit for our family. Elchin worked hard to understand what are our critical needs and used his extensive knowledge of the two models to help the best fit for our family. Elchin worked hard to understand what are our critical needs and used his extensive knowledge of the two models to help us evaluate which one was the correct fit for us and not just the most expensive option. I was particularly impressed with his deep knowledge of both models and his ability to clearly demonstrate the many key features to ensure we were making a informed choice. As part of our evaluation we also met with Renato, who made every effort to figure out how to make the proposed deal fit into our specific needs and not pressure us to "make the deal". I highly recommend working with both if you are considering making a purchase of a new BMW. More
by LacrosseDad2
March 23, 2026
Great buying experience always accompanied what was promised BMW maintenance Data base easily accessible through there service department just ask ?? promised BMW maintenance Data base easily accessible through there service department just ask ?? More
by Wiggi09Rich
Employees Worked With
March 20, 2026
Everyone here was incredibly friendly, and Nicholas stood out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the tim out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the time to understand what I needed and guided me toward the right car without any pressure. I truly appreciate his support and would highly recommend him to anyone looking for a great car-buying experience. More
by Depur3
March 13, 2026
I'm extremely disappointed with my experience at this dealership, particularly with the so-called "manager" Brian English. The customer service was abysmal, and the professional demeanor was severely lac dealership, particularly with the so-called "manager" Brian English. The customer service was abysmal, and the professional demeanor was severely lacking. I'd advise others to steer clear of this place, as the management is weak and clearly not invested in providing a good customer experience. It's a shame, really, as this dealership used to be excellent and deserving of the BMW name. Unfortunately, it's devolved into a garage sale market. I know several long-time customers who have recently switched to another dealership due to the new management, and I don't blame them one bit. More
by Alex
March 12, 2026
I wanted to give zero stars but it wasn't available. I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in ord I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in order to avoid BMW of Sudbury service. In the most recent example, they called and left a voicemail to get me to have a recall done there. I called back and left a message; no response. I called a week later and left another message; no response. I called the main line several times but they don't answer the phone (EVER!). So I booked an appointment online for the recall. I specified that I was just bringing it in for a recall. When I dropped off the car, I again specified that I was only there for a recall. 6 hours later they sent a text stating that they don't have the parts to perform the recall work. When I explained what happened, all they said was "sorry". I then asked when I could pick up the car and there was never a response so I literally had to go there, find it on my own, and take it. It wasn't even washed! What a pain. Since they don't give loaners, I had to get a ride both times (both ways) and borrow a car to get to work. Don't bother calling BMW of Subury - there are several other dealerships (you may have to drive but it's worth it for your sanity) and an independent shop in Lexington that is fantastic. More
by KL
Employees Worked With
March 02, 2026
Very true to their word - we negotiated a deal which was honored without a fuss honored without a fuss More
by Laurent2718
March 02, 2026
Excellent service. Timely and frequent communication. Service rep Travis was very attentive, arranged for loaner. Timely and frequent communication. Service rep Travis was very attentive, arranged for loaner. More
by batuakyurek
Employees Worked With
