Herb Chambers BMW of Sudbury

Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More

I expected to purchase a certified 2022 BMW 330i. I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play I tried to work with Ed in Sales. He was very pleasant and knew that I would be buying a replacement car over the week-end. I don't have time to play games. I told him I was looking at two certified vehicles across the street and asked what he could offer for financing. He threw out a ridiculous number and said I could probably do better on my own. I did my research and found out that BMW US was offering special financing on the certified 2022-2023 BMWs. Never did he mention the special rate if you qualify during our long conversation about rates. Then, I asked if the price could be negotiated because the car was overpriced. He said he talked to his manager (Sean King) and his manger said no. Fair enough that was not a concern at that point. I knew what the car was worth and if they did not want to bring the price down that was the decision of management. I went across the street the next day and bought a Mercedes. Ed then proceeded to send me a message and stated that he wanted to earn my business and he knew I was getting low financing and a better deal across the street. He asked what he could do price/financing wise to earn my business. He still did not bother to tell me about the BMW special financing rates. I told him .. "nothing" as I already told him I was buying a car over the week-end and I did just that. I am not into the back and forth. Give me your best financing rate that is a BMW known rate (not a BMW of Sudbury rate) and give me a price on the car. The used car salesmen techniques of the past don't work in today's market. The dealership is beautiful, but work with someone at the dealership that will work with you. In the “rate the people you work with” section on this form Ed is not even listed which is questionable? Was he new? More

I highly recommend working with Yordanys Perez at BMW of Sudbury! Not only was he an outstanding service advisor, but he also went above and beyond in helping me select my new BMW. His dedication and suppor Sudbury! Not only was he an outstanding service advisor, but he also went above and beyond in helping me select my new BMW. His dedication and support throughout the entire process truly exceeded my expectations. Thanks to Yordanys, I’m proud to continue my relationship with BMW. It's rare to encounter such genuine and exceptional service in the car industry, and I’m so grateful for everything he’s done for me. Special thanks to Yordanys for making this experience unforgettable! More

Yordanis was great in keeping open and transparent communication. too early to say issue was solved as survey comes before I could check if issues are now solved communication. too early to say issue was solved as survey comes before I could check if issues are now solved More

Yordanys was very efficient and helpful, and answered all my questions. My service appointment was very timely and well handled. my questions. My service appointment was very timely and well handled. More

Positive experience with all questions answered. Discussed required and optional services. I felt like Breanna was working for me. Discussed required and optional services. I felt like Breanna was working for me. More

We very much appreciated the professionalism of Tora Liu and would recommend him and your dealership to anyone. and would recommend him and your dealership to anyone. More

Yordanys did a phenomenal job on my vehicle. Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! Took it in and it was diagnosed and fixed the next day. I will definitely be coming back there! More

Leased my first BMW after being a loyal Lexus owner for many years.. Bola was a pleasure to work with as our sales advisor. Very patient, kind, and informative, on the cars features. We had a hard time arr many years.. Bola was a pleasure to work with as our sales advisor. Very patient, kind, and informative, on the cars features. We had a hard time arriving at a reasonable price. We picked up the car yesterday, was not pleased of the looks of the car as the windows were dirty, the dashboard screen had fingerprints, but the breaks/wheels had remained very dirty looking/rusty. Thought they would be cleaned when I picked up my first BMW, and stressed that especially the tire/wheels area need to be cleaned hope they aren't rusted. After all this is a new car. More