Herb Chambers BMW of Sudbury

The WORST purchase experience. They let someone else test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried sever test drive the X3 while we were waiting to purchase it. It took days for delivery of the X3 because it was excuse after excuse. We have tried several times to cancel a Tire and Wheel protection and kept getting excuses as to why it wasn’t canceled. First, we couldn’t cancel until after 30 days, which was a lie. Second, we were getting a check because the wrong form was signed and the finance manager put on the paperwork the vehicle was totaled, another lie. Third time, they sent paperwork with incorrect information still. Instead of the General Manager saying, how can we make this right all we got is empty apologies for their mistakes and lack of customer service. First time shopping here and most definitely the LAST! More

Had tire issue late Friday, showed up without appointment and got great service, tire replaced and car washed and out in about a hour. Have dealt with many BMW dealerships across country but never had better and got great service, tire replaced and car washed and out in about a hour. Have dealt with many BMW dealerships across country but never had better experience anywhere. 5 stars! More

I have been a customer for several years which speaks to Herb Chambers excellent staff in all departments. Herb Chambers excellent staff in all departments. More

No internal communication. No one knows the status of your car. Said car was ready but parked in the wrong place. Took an hour to find. your car. Said car was ready but parked in the wrong place. Took an hour to find. More

Top notch customer service. Wilson was not only able to give me top dollar for my trade-in but also saved me $100 a month on my car insurance. By going above and beyond he was able to work with me to put give me top dollar for my trade-in but also saved me $100 a month on my car insurance. By going above and beyond he was able to work with me to put me in the car I wanted at the price I could afford. No pressure no hassle no gimmicks. In fact from the front desk to sales to service to the detail department everyone I had contact with were a pleasure to work with. Highly recommend this dealership. More

EVERYTHING that I expressed as a request, concern or question was addressed. No muss, no fuss. Just straight ahead service. What more can you expect? question was addressed. No muss, no fuss. Just straight ahead service. What more can you expect? More

Wilson was a great help on our first EV purchase. Calm, patient, a good sense of humor, and always professional. He assisted us through the entire process, from initial curiosity and test drives through pa patient, a good sense of humor, and always professional. He assisted us through the entire process, from initial curiosity and test drives through paperwork and pick-up; making sure we understood each step. More

Had a great experience here, it’s a terrific dealership! Everyone is ver knowledgeable and very friendly, making the process easy and enjoyable. Everyone is ver knowledgeable and very friendly, making the process easy and enjoyable. More

Very polite and courteous service,I appreciated the Very polite and courteous service, I appreciated the video done by the tech. Good job. Very polite and courteous service, I appreciated the video done by the tech. Good job. More

Always polite and helpful. I have had bad luck w/ this car and they have always been great with the customer service end of it. The vehicle itself is awful but the dealership and customer service is great car and they have always been great with the customer service end of it. The vehicle itself is awful but the dealership and customer service is great. More