Herb Chambers BMW of Sudbury | Page 2

SLOW service and NO COMMUNICATION! I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No one answered, or returned my call when I left a message. Finally called main number and asked for general manager and was transferred several times until I got the service department, who told me extensive work was being done on my car, including a recall. WHAT?!?! “Oh”, they said, “wrong car. Yours should be done soon” SOON?!?!?! I dropped it off at 10:30 am for a scheduled oil change More

I recently got a BMW for my son from BMW of Sudbury, and I couldn’t be happier with the experience. From start to finish, the entire team made the process smooth, transparent, and truly enjoyable. A specia I couldn’t be happier with the experience. From start to finish, the entire team made the process smooth, transparent, and truly enjoyable. A special thank you to the sales team and to Chelsie in specific for her professionalism and patience—she answered all our questions and ensured we found the right vehicle that fit our needs perfectly. The finance department manager Sherrad also who made everything easy to understand, walking us through every detail without any pressure. And a big thank you to the manager, whose oversight and support helped everything come together seamlessly. This was more than just getting a car—it was an experience that brought a lot of happiness to our whole family. Thank you again, BMW Sudbury, for going above and beyond. We’ll definitely be back in the future! More

I love my X5 but hate to write this review. Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last Oc Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last October, as per the invoice, these were done and I paid $7000.29. The next day morning of my car service I noticed the the car status saying service due and brake pad needs to change. They charged me without doing the service. The invoice also had note: IF FOR ANY REASON YOU FEEL THE SERVICE VISIT WAS ANYTHING LESS THAN "TRULY EXCEPTIONAL" PLEASE CONTACT ME DIRECTLY, MICHEAL ALBERTIAN SERVICE DIRECTOR AT (508)458-1745 OR EMAIL AT MALBARTIAN@HERBCHAMBERS.COM. I texted/emailed/called him as well as the service advisor (I don't know the name) and no action. These are mere words to fool the people. This was my turn, coming soon for others. If my problem was solved, you wouldn't have seen this review. More

Service is excellent and my service advisor was great and the process very smooth from beginning to end! the process very smooth from beginning to end! More

Jack was instrumental throughout my leasing process, and answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone answered all of my questions timely and effectively. His knowledge on the car, as well as the process, made the decision as easy as can be. If anyone I know needs a car, I’ll certainly send them Jack’s way. More

Highly organized, timely and accurate communication, spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. More

It was an easy drop off and pick up. And the work was done in a few hours. Thanks And the work was done in a few hours. Thanks More

Thank you so much for your excellent service. You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after my drop off. Wow! That's what I call good service. Thank you. Susan More

Travis E. as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers BMW of Sudbury in 2021. Also I have been very satisfied with the loaner and car wash and interior vacuuming every time I bring the car for its annual maintenance, Herb Chambers Dealerships have a good reputation with service and customer service from my experience. More

Tammy was excellent in helping us secure a good deal for the car! The entire process was effortless. the car! The entire process was effortless. More