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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,129 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 2,129 reviews

January 29, 2024

Good service with good time management and accountability… thank you all who took care of me … best wishes for great success More

by Elaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Herb Chambers BMW of Sudbury responded

Elaska, we're glad to know you had a positive service experience with us at Herb Chambers BMW of Sudbury! Thank you for choosing us, we hope to see you again soon! Safe travels!

January 26, 2024

Great quality service, on time drop off and pickup, prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care o More

by egivoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sullivan
Jan 26, 2024 -

Herb Chambers BMW of Sudbury responded

We're so glad to know that you appreciated the quality service and communication from our team, especially Nick! It's great to see your recommendation for Herb Chambers BMW of Sudbury. Thanks for sharing this positive review with us!

January 24, 2024

Good service attitude. The technology is very good. The appointment for car repair is very timely. Thank you very much More

by leiping02572
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darwin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Herb Chambers BMW of Sudbury responded

We're glad to know you had a positive experience with our service team at Herb Chambers BMW of Sudbury. Thank you for your kind words about our technology and timely appointments!

January 22, 2024

Rob was very knowledgeable and thorough, and the team of both Rob and Josh (from Finance) together made me feel like I was getting the best, fair deal possible. Thanks for making buying a car a pleasant exp More

by jnsidari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cappelletti, Joshua Kem
Jan 23, 2024 -

Herb Chambers BMW of Sudbury responded

Hi J N Sidari! We're delighted to know that Rob and Josh made your car-buying experience at Herb Chambers BMW of Sudbury a pleasant one. We strive for the best service possible! Thanks for sharing your feedback with us.

January 22, 2024

Go see Yordanys for all BMW servicing needs! Guaranteed to take care of you and make sure everything is explained thoroughly. Highly recommend BMW of Sudbury Service More

by jordan.pelletier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Jordan! We're delighted to know that Yordanys was able to assist with your BMW servicing needs at Herb Chambers BMW of Sudbury. We appreciate the recommendation and look forward to serving you again in the future!

January 18, 2024

Appointment was secured in a timely fashion. Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed befor More

by tammy3764
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Roffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sullivan
Jan 18, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Tammy! We're glad to know that you appreciated the efficiency of our service and text updates at Herb Chambers BMW of Sudbury. It's great to hear that Nick was able to save you time with pre-completed paperwork! We look forward to seeing you again for those wear-and-tear replacements. Safe travels until then!

January 18, 2024

I’ve been with this dealership for six years and every time I go in, I’m treated like family excellent care More

by Johnshea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry Ding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Kem
Jan 19, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Johnshea! It's wonderful to know you've felt like part of the family at Herb Chambers BMW of Sudbury for six years. We appreciate your loyalty and look forward to many more years together!

January 11, 2024

I love the modern way of text communication. Makes it so much simpler to communicate, especially if phone does not alway work due to.e.g. being in a meeting. More

by Kcharisse
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Kcharisse, thank you for the 5-star rating! We're glad to know you appreciated our text communication at Herb Chambers BMW of Sudbury. We always aim for convenience and efficiency in all interactions!

January 08, 2024

My review is mixed. . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that More

by BMWHappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Herb Chambers BMW of Sudbury responded

We appreciate your feedback and are glad to know that Yordanys was able to assist you effectively. It's unfortunate there were some initial issues with the recording of service details, but we're pleased these could be resolved for you. If there is anything else we can do or any other concerns you'd like us to address, please feel free to reach out directly. Thank you, Sean King - General Manager - sking@herbchambers.com

January 08, 2024

I needed the battery in my fob replaced and since I was driving by the dealership I decided to stop in and get one from the service department. After popping it open the service guy "informed" me that unf More

by Plapierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Ewen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership. Please feel free to contact me directly if you'd like to discuss the situation further. Respectfully, Sean King - General Manager - sking@herbchambers.com

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