Herb Chambers BMW of Sudbury

My review is mixed. . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that I was happy with the service especially since it was brought up that the technicians did not record correctly the issues from the previous year service. Yordanys fixed this and resolved what was incorrectly done the year before. More

I needed the battery in my fob replaced and since I was driving by the dealership I decided to stop in and get one from the service department. After popping it open the service guy "informed" me that unf driving by the dealership I decided to stop in and get one from the service department. After popping it open the service guy "informed" me that unfortunately this was not a typical battery and he could switch it out for $20....I own being an idiot and saying yes... so in 10 seconds I had a new battery and I was out $20.. Well the other day the battery the 2nd for needed replacement and I decided to price it out on Amazon... wasn't I surprised when I learned I could get 5 batteries for $6.95! Same battery .. works perfectly.. SO NOT HAPPY...If this dealership rips you off for a $1.00 battery, I can't even imagine how they would rip you off for a pricey repair. No problem going somewhere else.... Lesson learned... enough said! More

My service advisor Eddie Painter was extremely helpful, patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. patient and explained step by step what was going on with my vehicle. I had a fabulous experience with BMW of Sudbury . Great Service Department. More

BMW of Sudbury managed my service in a prompt and professional manner. The service technician video was insightful and helpful. The automated checkout was easy and convenient. professional manner. The service technician video was insightful and helpful. The automated checkout was easy and convenient. More

I had an awesome experience at Sudbury BMW, working with Jordan who made the process seamless, and his knowledge of BMW was exceptional. I am very happy I traveled to Sudbury to purchase a new BMW; it was a Jordan who made the process seamless, and his knowledge of BMW was exceptional. I am very happy I traveled to Sudbury to purchase a new BMW; it was a great experience and would recommend everyone to check out Sudbury BMW. More

Awesome people and great service. Left very happy. Would recommend to family and friends. Thanks again. Left very happy. Would recommend to family and friends. Thanks again. More

My experience at BMW of Sudbury was great! Cassie was very attentive and helped make the buying progress very easy. She followed up with me from start to finish. I am very pleased with the se Cassie was very attentive and helped make the buying progress very easy. She followed up with me from start to finish. I am very pleased with the service I received! More

Friendly and knowledgeable! Cassie was great. She provided a no-pressure atmosphere and guided me through the entire process. Cassie was great. She provided a no-pressure atmosphere and guided me through the entire process. More

This is a mixed review. I would give our overall experience with the dealership two stars; this was the 9th BMW we have purchased from Herb Chambers, both in Boston and more I would give our overall experience with the dealership two stars; this was the 9th BMW we have purchased from Herb Chambers, both in Boston and more recently in Sudbury, and this was the first time that we have had a negative experience. Although we had a confirmed sales appointment for 2:15, we did not begin to speak with a salesperson for almost an hour. Once the sale itself had been decided, we spent almost another two hours waiting, and then speaking, with the finance person. Overall, to spend almost five hours, most of it just waiting around, to buy an expensive car seems unfortunate to say the least. We were told that it was a busy day, etc., but one would expect them to know that in advance and staff accordingly. We could have flown to London in the time we sat in Sudbury. On a more positive note, both the sales person and the finance person were engaging, well-informed, and easy to work with. I would give each of them 5 stars. More

I had a fantastic experience with Chelsie who helped us purchase our dream BMW. From the moment we walked into the dealership , she was attentive, knowledgeable, and went above and beyond to ensure we got purchase our dream BMW. From the moment we walked into the dealership , she was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my needs. She and hers team patiently answered all of our questions , explained the features and even took the time to demonstrate how everything worked. Chelsie’s professionalism and friendly demeanor made the entire process enjoyable. I left the dealership with my BMW and a big smile on my face, all thanks to this exceptional salesperson dedication and expertise.i highly recommend Her and her team to anyone in search of a great car buying experience! Thank you CHELSIE! Magno Rocha from Framingham. More