Herb Chambers BMW of Sudbury

We worked with Elchin as we evaluated if a X7 or X5 was the best fit for our family. Elchin worked hard to understand what are our critical needs and used his extensive knowledge of the two models to help the best fit for our family. Elchin worked hard to understand what are our critical needs and used his extensive knowledge of the two models to help us evaluate which one was the correct fit for us and not just the most expensive option. I was particularly impressed with his deep knowledge of both models and his ability to clearly demonstrate the many key features to ensure we were making a informed choice. As part of our evaluation we also met with Renato, who made every effort to figure out how to make the proposed deal fit into our specific needs and not pressure us to "make the deal". I highly recommend working with both if you are considering making a purchase of a new BMW. More

Great buying experience always accompanied what was promised BMW maintenance Data base easily accessible through there service department just ask ?? promised BMW maintenance Data base easily accessible through there service department just ask ?? More

Everyone here was incredibly friendly, and Nicholas stood out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the tim out as the best agent. He was welcoming, professional, and genuinely helpful throughout the entire process. As a car salesman, he really took the time to understand what I needed and guided me toward the right car without any pressure. I truly appreciate his support and would highly recommend him to anyone looking for a great car-buying experience. More

I wanted to give zero stars but it wasn't available. I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in ord I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in order to avoid BMW of Sudbury service. In the most recent example, they called and left a voicemail to get me to have a recall done there. I called back and left a message; no response. I called a week later and left another message; no response. I called the main line several times but they don't answer the phone (EVER!). So I booked an appointment online for the recall. I specified that I was just bringing it in for a recall. When I dropped off the car, I again specified that I was only there for a recall. 6 hours later they sent a text stating that they don't have the parts to perform the recall work. When I explained what happened, all they said was "sorry". I then asked when I could pick up the car and there was never a response so I literally had to go there, find it on my own, and take it. It wasn't even washed! What a pain. Since they don't give loaners, I had to get a ride both times (both ways) and borrow a car to get to work. Don't bother calling BMW of Subury - there are several other dealerships (you may have to drive but it's worth it for your sanity) and an independent shop in Lexington that is fantastic. More

Very polite and extremely helpful sales personnel. They spent listening to my concerns and helped figure out how to solve potential problems. They spent listening to my concerns and helped figure out how to solve potential problems. More

While BMW of Sudbury is a large, very busy showroom and service center, working with Jack O'Donovan was the most personalized and professional car-purchase transaction we've had in years. He streamlined t service center, working with Jack O'Donovan was the most personalized and professional car-purchase transaction we've had in years. He streamlined the transaction, allowing us to complete most of the signatures remotely, so we spent very little time waiting at the dealership. Incredibly efficient! In addition, when it came time to pick up the car, he spent a good 40 minutes with us reviewing the features and helping to program and customize all my settings. I usually drive around for years without knowing half of what the capabilities are. He was incredibly knowledgeable, customer service-oriented, and a true joy to work with. I would recommend Jack to all friends and family looking to buy any BMW. More

Mike Brook was straight to the point and told me what my car needed. He was pleasant and efficient . I hope you keep him! car needed. He was pleasant and efficient . I hope you keep him! More