Herb Chambers BMW of Sudbury

I wanted to give zero stars but it wasn't available. I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in ord I keep trying to get service at this location due to convenience but they are so incompetent I will be driving 45 minutes to the next location in order to avoid BMW of Sudbury service. In the most recent example, they called and left a voicemail to get me to have a recall done there. I called back and left a message; no response. I called a week later and left another message; no response. I called the main line several times but they don't answer the phone (EVER!). So I booked an appointment online for the recall. I specified that I was just bringing it in for a recall. When I dropped off the car, I again specified that I was only there for a recall. 6 hours later they sent a text stating that they don't have the parts to perform the recall work. When I explained what happened, all they said was "sorry". I then asked when I could pick up the car and there was never a response so I literally had to go there, find it on my own, and take it. It wasn't even washed! What a pain. Since they don't give loaners, I had to get a ride both times (both ways) and borrow a car to get to work. Don't bother calling BMW of Subury - there are several other dealerships (you may have to drive but it's worth it for your sanity) and an independent shop in Lexington that is fantastic. More

Very polite and extremely helpful sales personnel. They spent listening to my concerns and helped figure out how to solve potential problems. They spent listening to my concerns and helped figure out how to solve potential problems. More

While BMW of Sudbury is a large, very busy showroom and service center, working with Jack O'Donovan was the most personalized and professional car-purchase transaction we've had in years. He streamlined t service center, working with Jack O'Donovan was the most personalized and professional car-purchase transaction we've had in years. He streamlined the transaction, allowing us to complete most of the signatures remotely, so we spent very little time waiting at the dealership. Incredibly efficient! In addition, when it came time to pick up the car, he spent a good 40 minutes with us reviewing the features and helping to program and customize all my settings. I usually drive around for years without knowing half of what the capabilities are. He was incredibly knowledgeable, customer service-oriented, and a true joy to work with. I would recommend Jack to all friends and family looking to buy any BMW. More

Mike Brook was straight to the point and told me what my car needed. He was pleasant and efficient . I hope you keep him! car needed. He was pleasant and efficient . I hope you keep him! More

Very easy to schedule with a loaner provided, comfortable waiting area, Yordanys went above and beyond to take care of me, would highly recommend. waiting area, Yordanys went above and beyond to take care of me, would highly recommend. More

Very friendly and professional experience. We worked with David Medrano who was very pleasant to work with and responsive. While he couldn't do much on the trade-in value of our vehicle (which We worked with David Medrano who was very pleasant to work with and responsive. While he couldn't do much on the trade-in value of our vehicle (which admittedly was a 20 year old car), he did work with us on price a bit and threw in some goodies when we picked up the car (hat, winter floor mats, red ribbon), which made my fiancee happy. Definitely a smooth process and very much recommend! More

Very personal experience. Sales team focused on specific needs, timeliness, and addressed all requests. Great follow through. We do all our family purchases here. Sales team focused on specific needs, timeliness, and addressed all requests. Great follow through. We do all our family purchases here. More

highly recommend this dealership - i went in first my new car service and was taken care of on time . the service advisor followed up during the day with the status of the car and when it will be ready . car service and was taken care of on time . the service advisor followed up during the day with the status of the car and when it will be ready . More