Herb Chambers BMW of Sudbury - Service Center

My recent service experience was Horrible. In addition to other work I purchased 4 new tires. The car was returned to me with a lot of dirt on the tires and sealant spread all aver my hub cap In addition to other work I purchased 4 new tires. The car was returned to me with a lot of dirt on the tires and sealant spread all aver my hub caps/wheels. The wheels look abysmal. In addition, the auto on/off function was disabled. I called immediately and have had no response. I will not be returning to this deaerlship and will contest my payment which they require before you ever see your car. More

I brought the car in for a service and requested a mini detail Travis asked if I was waiting for the car or coming back. He gave me a time frame for everything so I could make up my mind. Very thoughtful o detail Travis asked if I was waiting for the car or coming back. He gave me a time frame for everything so I could make up my mind. Very thoughtful of him. I waited for it and he was spot on about the time. More

Very easy to get an appointment for tire damage. Love the videos from the techs. Thank you. Love the videos from the techs. Thank you. More

Good service with good time management and accountability… thank you all who took care of me … best wishes for great success accountability… thank you all who took care of me … best wishes for great success More

Great quality service, on time drop off and pickup, prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care o prided customer video of the car’s status and evaluation of the problem, great communication with the customer! Nick Sullivan was great taking care of my car, they even washed the car after the service, I would recommend the service! More

Go see Yordanys for all BMW servicing needs! Guaranteed to take care of you and make sure everything is explained thoroughly. Highly recommend BMW of Sudbury Service Guaranteed to take care of you and make sure everything is explained thoroughly. Highly recommend BMW of Sudbury Service More

Appointment was secured in a timely fashion. Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed befor Text updates were great. Being able to have a loaner vehicle is icing on the cake. Nick had the paperwork for drop-off and pick-up completed before I arrived each time, definite time saver. I'll be back in a few months to have normal wear and tear items replaced as requested by the technician. More

I love the modern way of text communication. Makes it so much simpler to communicate, especially if phone does not alway work due to.e.g. being in a meeting. Makes it so much simpler to communicate, especially if phone does not alway work due to.e.g. being in a meeting. More

I needed the battery in my fob replaced and since I was driving by the dealership I decided to stop in and get one from the service department. After popping it open the service guy "informed" me that unf driving by the dealership I decided to stop in and get one from the service department. After popping it open the service guy "informed" me that unfortunately this was not a typical battery and he could switch it out for $20....I own being an idiot and saying yes... so in 10 seconds I had a new battery and I was out $20.. Well the other day the battery the 2nd for needed replacement and I decided to price it out on Amazon... wasn't I surprised when I learned I could get 5 batteries for $6.95! Same battery .. works perfectly.. SO NOT HAPPY...If this dealership rips you off for a $1.00 battery, I can't even imagine how they would rip you off for a pricey repair. No problem going somewhere else.... Lesson learned... enough said! More

My review is mixed. . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that . Yordanys was very pleasant and did a great job with explaining the service and costs associated with it. He did everything he could to ensure that I was happy with the service especially since it was brought up that the technicians did not record correctly the issues from the previous year service. Yordanys fixed this and resolved what was incorrectly done the year before. More